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Agentic AI and orchestration will drive the next chapter of CX in West Africa

Customer experience (CX) is entering a new phase in Nigeria and across West Africa as organisations expand their use of digital channels. Organisations are moving beyond basic automation towards more intelligent, outcome-focused experiences that can understand...

Consistent experiences are the key to frictionless customer journeys

Consumers trust payment systems that work in a familiar way, irrespective of gateway, payment method, or digital wallet, writes Rahul Jain, CEO and co-founder of Peach Payments. The recently released Online Retail in South Africa 2026 study found that card declines...

AI and the explosive impact on shopping and payments

Everyone will remember the hype before the pandemic about the so-called fourth industrial revolution. 4IR was everywhere. By Wayne Steppe, enterprise architect at Ecentric Payment Systems  While we were distracted by a global shutdown, the 4IR has not gone anywhere....

Should you trust AI with high-stakes decisions in your day-to-day life?

If you have asked an app like ChatGPT or Claude for a recipe recommendation, travel tips or tech support lately, you are not alone. Around seven in ten adults in South Africa have used an artificial intelligence (AI) chatbot, with many of us relying on the technology...

Devops Engineer – Gauteng Midrand

Are you ready to groove into a dynamic role where you'll be the mastermind behind our global IT network operations? If you're passionate about automation, cloud infrastructure, and keeping things funky fresh, we want you to join us as our DevOps Maestro - Network...

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Data Analyst at Parvana Recruitment

About our client:If you are looking for a meaningful and impactful contribution to philanthropic initiatives while earning well and working for a dynamic, organised and innovative global organisation, this employer is well worth considering. What you will be...

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Digital Strategist (Senior) at Accenture

About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance public...

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Samsung leads global smartphone recovery

According to preliminary data from the International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker , global smartphone shipments increased 7,8% year over year to 289,4-million units in the first quarter of 2024 (1Q24). While the industry is not...

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Robust growth forecast for AI in healthcare

The global AI in healthcare market is expected to reach $187,7-billion by 2030, registering a CAGR of 38,5% from 2024 to 2030, according to a new report by Grand View Research. AI acts as a transformative force in healthcare systems shifting them from reactive to...

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The video games with the most cheaters

A new study has revealed the video games with the most cheaters - and Minecraft has come out top of the list. The game guide publisher, Guide Strats, analysed the search volume of a range of key terms connected to various popular video games. Terms included phrases...

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Steep growth for smart waste sensors

The number of waste collection points fitted with smart waste sensor technology reached 1,25-million worldwide in 2023 (excluding China) and, growing at a CAGR of 22,8%, will increase to 3,5- million by 2028, according to new research from Berg Insight. These...

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Growing demand for mainframe skills

IBM introduced the Mainframe Skills Council during its recent SHARE conference, to provide a forum where global organisations will foster a skilled, diverse, sustainable workforce for the mainframe platform. In addition to IBM, the council includes organisations...

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