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Make your AI policy fit for purpose

Kathy Gibson reports  – Somethings artificial intelligence (AI) makes mistakes – and the consequences could be dire. But when this happens, organisations can’t simply pass off the mistake as a technical error and move on. Because when the AI messes up, the...

The future of customer service is automated, but it must retain a human heart

Customer self-service is not a new phenomenon; it’s just much easier than in years gone by. By Kelvin Brown, customer operations executive at Telviva Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in contact...

Banks are still missing the links between fraud and money laundering

Financial institutions are increasingly integrating their fraud and anti-money laundering (AML) systems, but intelligence and governance gaps remain. New fraud and AML convergence research from Datos Insights, commissioned by data and AI leader SAS, finds 86% report...

Binance breach will usher in new phase for protecting wealth

The $6,3-billion Binance hack opens a new chapter in the fight to protect wealth, with AI handing criminals the speed to empty an exchange in minutes, warns Nigel Green, CEO of deVere Group. His comments come as Binance, the world’s largest crypto exchange, reveals...

Obituary: Lou Gerstner

Lou Gerstner, who served as chairman and CEO of IBM from 1993 to 2002, died on Saturday (27 December). Arvind Krishna, chairman and CEO of IBM, in a mail to IBM employees, shares how Gerstner arrived at IBM at a moment when the company’s future was genuinely...

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AI-driven digital workplaces to accelerate in 2026

Artificial intelligence (AI) dominated digital workplaces in 2025, fuelling trends such as the rising adoption of agentic AI, increased platform interoperability, expansion of contact centers, greater support for sales teams and growing popularity of mobile solutions....

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AI set to dominate in 2026

Across the Central and Eastern Europe, Middle East, Turkiye and Africa (CEEMETA) region, the pace of AI adoption has moved from steady to rapid. By Mohammed Amin, senior vice-president: CEEMETA at Dell Technologies What felt ambitious just a year ago is now baseline....

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