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The rise of AI-native government

Across Central and Eastern Europe, the Middle East, Türkiye and Africa (CEEMETA), the public-sector AI conversation has changed dramatically, writes Mohammed Amin, senior vice-president: CEEMETA at Dell Technologies. Just two years ago, the government was focused on...

Weak indigent register governance imperils municipal finances

As municipalities face mounting financial pressure and rising demand for Free Basic Services, Munsoft is calling for stronger governance of indigent registers to ensure municipal support reaches households that genuinely qualify while protecting the long-term...

Integration, not innovation, is the real digital challenge for governments

Across Africa, governments are investing heavily in digital transformation to improve citizen services, modernise operations, and expand access through cloud, AI, and digital platforms. Yet despite significant progress, many public sector organisations continue to...

Employment‑led digital skills accelerate SA’s public sector transformation

South Africa’s ambitions for a more efficient, citizen‑centric public sector are well documented. Yet across government, the real constraint is often not policy or technology, but rather capacity in having skilled individuals inside departments who can turn digital...

GovChat aims to connect 50m citizens

GovChat will soon officially launch its tailored technology platform that will enable millions of citizens to communicate with all arms of the South African government. GovChat has been appointed as the official citizen engagement platform for such purpose. The...

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