Humans will be more cost-effective than GenAI for CX
By 2030, cost per resolution for generative AI (GenAI) will exceed $3, higher than many B2C offshore human agents, according to Gartner. Rising data center costs, a pivot from subsidised growth to profitability for AI vendors, and increasingly complex use cases that...
How to measure data streaming ROI
Organisations measure their return on investment from both operational and business perspectives. This is one finding from a survey of 200 senior IT and data executives at large companies with an annual revenue of $50-million or more. The study, which was commissioned...
AI-generated sites distribute remote access software used in attacks
Kaspersky has detected a malicious campaign, where attackers leverage AI-generated websites to distribute versions of the legitimate remote access tool Syncro. These fake sites attract users via search engines or phishing emails and mimic popular applications like...
Despite slowing momentum, global trade to hit record $35trn
Global trade is on course to exceed $35-trillion in 2025 for the first time, according to UNCTAD’s final Global Trade Update of the year. The new data confirm that trade continued expanding through the second half of 2025, even as geopolitical tensions, higher costs...
PayInc Economic Index holds encouraging signs for the economy
After six months of consecutive gains, the PayInc Economic Index, measuring the value of all electronic transactions processed through PayInc, levelled off in November 2025 but stayed higher than a year ago. Continued resilience and improving economic indicators point...
CEOs expect business to improve in 2026
The C-suite is entering 2026 with bolstered confidence - 95% of CEOs are optimistic about next year and 84% expect global economic conditions to improve, according to International Workplace Group’s (IWG) latest State of the C-Suite report. This rising optimism is...
Electric vehicles on the charge in 2026
In 2026, 116-million electric vehicles (EVs) – cars, buses, vans, and heavy trucks – are forecast to be on the road, according to Gartner. “Despite the US government introducing tariffs on vehicle imports and many governments removing the subsidies and incentives for...
Thinkst Applied Research takes over Computer Olympiad
The Institute of Information Technology Professionals South Africa (IITPSA) has finalised the sale of the long-running Computer Olympiad programme to Thinkst Applied Research, the company behind the internationally recognised Thinkst Canary. The sale includes all...
Has SA turned a corner in new-vehicle sales?
As South Africa navigates a shifting and often unpredictable economic landscape, the National Automobile Dealers’ Association (NADA) says there are growing signs of improvement that could support increased confidence across the new-vehicle market - even as several...
If it sounds too good to be true … it is!
It started with a bright pink advert on social media: “Limited offer! Get yours today!”. Sam clicked through, paid via a QR code, and watched happily as the tracker showed his “shipment” moving. Then the parcel never arrived. His messages went unanswered and the...
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Business risk drives SMEs to ITaaS
As small and mid-sized enterprises (SMEs) across the globe embrace IT as a Service (ITaaS) to overcome skills shortages and infrastructure costs, South African businesses are being driven by an even more urgent concern - business risk. In a climate where cyber threats...
Cloud optimisation made simple
Cloud optimisation has become a cornerstone of digital transformation in South Africa, as businesses and public sector organisations strive to harness the full potential of cloud technologies. By Amritesh Anand, vice-president & MD: technology services group at...
Sustainability, resilience matter more important in ESG backlash
We are at a pivotal moment in the evolution of the global sustainability agenda, writes Stephan Jooste, MD: sustainability, Africa at Zutari. ESG (Environmental, Social and Governance), once heralded as a pragmatic framework for embedding long-term resilience into...
Resource constraints African AI innovation
Building technological sovereignty through human-centered AI development, writes Archana Arakkal, lead research engineer: technology office at Synthesis. Africa stands at a crossroads. While global AI spending surges to $632 billion by 2028¹, we face a critical...
Generative AI meets everyday life
Smart homes and connected cars have generated plenty of hype over the past 15 years, but the progress we have made in this time is undeniable. Smart speakers, digital cameras and efficient LED lighting are just some of the smart home features that have rapidly become...
Omnichannel communication, automation help businesses have better conversations
South Africa’s business communications landscape is undergoing a major transformation, driven by the proliferation of digital channels and the rise in use of technology to deliver improved customer experience (CX). By Rob Lith, chief commercial officer at Telviva At a...
Data, analytics, AI vital to bridging Africa’s insurance protection gap
The global insurance industry faces a $1,8-trillion protection gap – the difference between insured and uninsured losses across health, life, crop and catastrophe coverage. In Africa, this divide is even more pronounced. Insurance penetration remains below 3% of GDP...
Agentic AI heralds a new dawn for business
The world has gone mad with artificial intelligence (AI)…or has it? This question aptly captures the uncertainty many feel as AI triggers seismic shifts across the digital economy, writes SAICTA member Jason Lottering. AI dominates headlines daily. Yet much of what...
Outdated payroll and HR systems open your business to fraud
“If it’s not broken, why fix it?” is how many organisations justify sticking with outdated payroll and HR systems. But in the modern workplace, where employee data is highly sensitive and fraud is becoming increasingly sophisticated, relying on legacy systems can...
ASBIS strengthens partnership with ADATA, enhance distribution across Africa
ASBIS Group (WSE: ASB), a premier Value Add Distributor and provider of ICT and IoT solutions across Europe, the Middle East, and Africa (EMEA), has announced an expansion of its partnership with ADATA Technology. Recognized globally as the second-largest manufacturer...
IT Security Engineer – 2124 – Gauteng Centurion
Our client in the Auto-mobile (International) sector is looking for a IT Security EngineerMORE ABOUT THE ROLE:Contract Start Date01-02-2026Contract End Date31-12-2028NationalitySouth African citizens / residents are preferred. Applicants with valid work permits will...
Full-Stack .NET Developer (Strong Front-End & Integration) – FULLY REMOTE (CH1197)
Our client in the retail software industry is looking for an experienced Full-Stack .NET Developer with strong front-end implementation and integration skills to join their team.This is a hands-on role working across both modern and legacy systems, delivering...
Intermediate Software Engineer
My client based in Bellville is currently looking for an Intermediate Software Engineer to join their team on a contract basis. IT / FINANCE Qualifications & Experience Bachelor's degree or diploma in Computer Science, Information Technology, or a related field(or...
Ruby Developer
ENVIRONMENT:Our client, a mission-driven company transforming the future of bicycle security, is seeking a Senior Software Developer to join their Cape Town office. The ideal candidate will have strong experience in Ruby on Rails and AWS and will play a key role in...
Database Developer – Gauteng Centurion
An exciting opportunity exists for an experienced Database Developer to design, develop, maintain, and support database solutions aligned to business requirements. This role requires strong technical expertise in database development, data integration, and reporting,...
Database Developer – Gauteng Centurion
A well-established business is seeking to appoint a Database DeveloperThe job purpose is to develop, maintain and test database solutions in line with business requirements.EDUCATION, SKILLS AND EXPERIENCE:A Degree in computer science or equivalentAt least three (3)...
Snowflake Tech Lead at Sabenza IT & Recruitment – Gauteng Johannesburg
This is a remote position.We are seeking a Snowflake Senior Developer to design, develop, and optimise data solutions on our cloud data platform. You will work closely with data engineers, analysts, and architects to deliver high-quality, scalable data pipelines and...
Junior Project Manager
DBN000215 – Junior Project Manager – PinetownPurpose of the Job: To support the delivery of BPO and digital transformation projects and ensure they meet timelines, scope, and quality standards.Required Qualifications:2–5 years' experience in project management,...
AML Analyst
My client based in Cape Town is currently looking for an AML Analyst to join their team on a contract basis. IT / FINANCE Qualifications & ExperienceMinimum Qualifications Relevant tertiary qualification (Finance, Law, Risk, Compliance, Business or related...
Senior Software Developer (Java, SQL)(CH1196)
Our client in the electronic payment industry is looking for an experienced Senior level Developer to join their growing team. This is a hybrid role, with in-office time required in Stellenbosch.Responsibilities include:The role of Developer is divided into the...
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