Human agents essential amid AI integration challenges
By 2027, 50% of organisations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities...
Habib Mahakian to lead Dell SA
Following the departure of Doug Woolley last month, Habib Mahakian has been appointed as vice-president and MD of Dell Technologies South Africa, expanding on his current role as vice-president: emerging markets. At a time when AI and digital transformation are...
Webb images show a cold exoplanet 12 light-years away
An international team of astronomers using the NASA/ESA/CSA James Webb Space Telescope have directly imaged an exoplanet roughly 12 light-years from Earth. While there were hints that the planet existed, it had not been confirmed until Webb imaged it. The planet is...
E-commerce hubs drive up air pollution
An unexpected side effect of e-commerce is the increase in air pollution - particularly nitrogen oxide - around warehousing hubs. This is among the findings a new study, funded by NASA and published in Nature, that aimed to measure the air pollution associated with...
Cybercriminals are ready for the Olympics. Are you?
Major sporting events like the Olympics attract billions of viewers and are prime opportunities for cybercriminals. Over the past decade, cyberattacks targeting major events have surged, increasing from 212-million documented attacks at the London 2012 Games to...
Africa Data Centres adds 6MW in Cape Town
Africa Data Centres is expanding its CPT1 facility in Cape Town, adding three halls in new areas on the campus that provide another 6MW of IT load. This effectively doubles the data centre's current capacity. The new expansion was implemented with support from the US...
Crowdstrike and Microsoft stocks down but global searches soar
Worldwide searches for "CrowdStrike stock" and "Microsoft stock" have surged 3 054% and 981% respectively over the past week after the global IT crash. However, each corporation's daily stock value dropped on 19 July. This is following an outage that spread globally...
Landmark Climate Change Act welcomed
The Environmental Assessment Practitioners Association of South Africa (EAPASA) welcomes President Cyril Ramaphosa's signing of the Climate Change Bill into law this week. "The signing of the bill is a step in the right direction, as South Africa has established...
Crypto exchange revenues set to plummet
The 2024 crypto hype, driven by increased regulatory clarity, technological advancements, and broader market adoption, has been quite strong, helping global crypto exchange revenues to almost double compared to last year. In 2024, crypto exchanges are expected to...
European tech leadership needs more innovation financing
Scale-up companies have expanded in Europe with the help of public organisations such as the European Investment Bank (EIB) Group, but these businesses face persistent financing barriers that the EU can do more to tackle, according to a new EIB report. The study - The...
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B-BBEE could be used to unlock job creation
As the second wave of Covid-19 scours South Africa, it is more evident than ever that even the most astute financial modelling will not be able to predict the long-term economic and social effects of the pandemic. The pandemic and the extended lockdown have resulted...
Top IT security threats in 2021
A tipping point for passwords, cloud jacking to emerge as a new risk, and zero trust will be the default position, as cyber risk grows dramatically in 2021. By Anna Collard, senior vice-president: content strategy & evangelist at KnowBe4 Africa Looking to the year...
How we’ll plan our travel differently now
Even as the Covid-19 pandemic has continued to pause travel around the world, it has not stopped people from dreaming about where they want to take their next, somewhat off-schedule, vacation. By Jiten Vyas, regional group chief operating officer: Australasia, China,...
Knife Capital launches second 12J venture capital fund
Having deployed most of its first R250-million Section 12J Venture Capital Fund: KNF Ventures, Knife Capital has launched another 12J fund for new investors to participate in this growing and exciting alternative asset class. KNF Ventures II is the second Section 12J...
Workshop 17 wins global startup award
Workshop17 has scooped Best Coworking Space in the 2019 season of the Global Startup Awards (GSA), the world’s largest independent startup ecosystem competition. On outshining the other finalists from around the world, Paul Keursten, Co-Founder and CEO of Workshop17...
DotModus sees dynamic US expansion
Cloud solutions experts DotModus, part of the Dynamic Technologies group, has announced a recent expansion in the US. The key and core strengths that differentiate DotModus in the competitive US market are the company’s deep-technology cloud services knowledge; their...
Accenture, Salesforce expand partnership for sustainable solutions
Accenture and Salesforce are expanding their alliance to help companies embed sustainability into their business, meet growing customer and stakeholder expectations, and contribute to advancing the United Nations Sustainable Development Goals (SDGs). The combination...
Guard against identity theft in times of increasing online fraud
“Why would cybercriminals want to steal my identity? I’m a nobody.” You’re not. Everyone is fair (and likely) game when it comes to identity theft. By Debbie Walkowski, security threat researcher at F5 Labs Statistically, most cybercriminals tend to eschew “important”...
Relief for expats confirmed
South African expatriates have been kept in suspense regarding a proposed law change aimed at providing relief to those who could not leave the country under lockdown. By Jean du Toit, head of tax technical at Tax Consulting SA This amendment was confirmed with the...
Is your business equipped to handle a third wave?
Without rapid immunisation, many experts believe that South Africa will experience a third wave of Covid-19 by the coming autumn or winter. By Lyndy van den Barselaar, MD of ManpowerGroup SA Although there is no clear-cut definition of what could constitute this...
Network Manager at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
Project Manager (Health Information System Support) – (FTC – Wits RHI – Gophelega – Tshwane)
Background:The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa's health challenges.It is located within the University of the Witwatersrand and addresses some of the greatest public...
Intermediate to Senior C# Developer (Blazor & .NET MAUI)
We are looking for a highly skilled Intermediate to Senior C# Developer with strong experience in Blazor and .NET MAUI to join a dynamic software development team. The ideal candidate is passionate about developing modern applications, enjoys working across platforms,...
Project Manager (Health Information System Support) – (FTC – Wits RHI – Gophelega – Tshwane) – Gauteng Pretoria
Background:The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa's health challenges.It is located within the University of the Witwatersrand and addresses some of the greatest public...
Intermediate to Senior C# Developer (Blazor & .NET MAUI) – Gauteng Johannesburg
We are looking for a highly skilled Intermediate to Senior C# Developer with strong experience in Blazor and .NET MAUI to join a dynamic software development team. The ideal candidate is passionate about developing modern applications, enjoys working across platforms,...
Japanese-Speaking Service Desk Agents at Sabenza IT & Recruitment
We are looking for Japanese-speaking Service Desk Agents with solid Cisco technical support skills to join our high-performing global IT support team. If you're passionate about delivering exceptional customer service, solving networking issues, and being the first...
Service Desk Agent
We are looking for proactive and customer-focused Service Desk Agent to join our team. In this role, you will be the first point of contact for both new and existing customers, addressing a variety of support requests. Leveraging your strong product knowledge and...
Senior Systems Analysts
Sourcing of Systems Analysts ideally with International Banking experience in Cross Border Payments (see attached job spec). Rate [URL Removed] - [URL Removed] per hour. 12 Months (Pay rate - [URL Removed] Desired Skills: cross-border payment systems Forex Finsurv...
Japanese-Speaking Service Desk Agents at Sabenza IT & Recruitment – Gauteng Johannesburg
We are looking for Japanese-speaking Service Desk Agents with solid Cisco technical support skills to join our high-performing global IT support team. If you're passionate about delivering exceptional customer service, solving networking issues, and being the first...
Service Desk Agent – Gauteng Midrand
We are looking for proactive and customer-focused Service Desk Agent to join our team. In this role, you will be the first point of contact for both new and existing customers, addressing a variety of support requests. Leveraging your strong product knowledge and...
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