Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
SA poised to leverage digitisation for economic growth
Kathy Gibson reports – South Africa leads the sub-Sahara Africa region in digitisation, with the highest Internet penetration rates in Africa. As such, it is in a good position to drive economic growth through the use of technology. Google South Africa’s Economic...
PMI calls for new definitions of project success
Project Management Institute (PMI) has launched a research initiative that challenges long-standing views on what defines project success and the role of project professionals. PMI aims to ignite a global movement by shifting the focus from traditional metrics like...
85m EVs will be on the road by end of 2025
By the end of next year, 85-million electric vehicles (EVs) - cars, buses, vans, and heavy trucks – are expected to be on the road, according to the latest forecast by Gartner. “Despite several hurdles affecting the EV market over the past few months, we are...
Data insights accelerate SME growth and success
In today’s digital age, data-driven insights have become the cornerstone of business success - from better understanding customer needs for a greater competitive edge or diving deeper into financial data to help businesses plot their business growth and fulfil their...
AMD looks to power the next generation of commercial PCs
AMD has launched its third generation commercial AI mobile processors designed specifically to transform business productivity with Copilot+ features including live captioning and language translation in conference calls, as well as advanced AI image generators. The...
Half of industrial companies suffer monthly network problems
One in three industrial companies encounter regular network problems - with 45% of businesses experiencing them a few times a month - while only 12% of respondents state they face such challenges once a year or less, according to a new Kaspersky report. The report,...
Monthly new app releases in Google Play Store plunges
Google's tighter regulating policies have significantly reduced the number of available apps in its Play Store since 2022 - pushing the number of new app releases to the lowest point in years, according to new data from Stocklytics.com, which adds the average monthly...
Medical usage drives strong growth in 3D printing plastics
The global 3D printing plastics market is expected to reach $4,39-billion by 2030 – with a CAGR of 24,2% from 2024 to 2030 - according to a new report by Grand View Research. The market is projected to witness substantial growth due to rising demand from various...
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Clients protected from malware in infected marketplace app
Kaspersky experts have found malicious code in version 3.17.18 for the official client of the APKPure app store. To date, products belonging to 9,380 Kaspersky users have detected and blocked the threat. According to the researchers, the code was found in the...
Kenyan retail-tech startup Tanda secures funding for regional expansion
Kenyan agency banking startup Tanda is expanding its operations regionally after securing funding from early-stage African tech investor HAVAÍC, Zedcrest Capital, DFS Lab, Victor Asemota and three other investors. Tanda has also secured key strategic partnerships with...
Multichoice Innovation Fund gives innovators a break
What does an online delivery service, a payment solutions provider, an online publication and a film and television production company have in common? Young and passionate entrepreneurs funded by the MultiChoice Innovation Fund. This support was crucial during the...
Threats impacting education cyber security
The threat landscape is continuously evolving with the adoption of innovative technology to meet vast demands. By Renee Tarun, deputy CISO/vice-president: information security at Fortinet This is especially true in the education sector. As academic institutions adopt...
Working from home? You can get money back from SARS
Here's some good news if you've been working from home for the past year. You can claim a tax deduction if you worked from home for more than half of your total working hours or for more than six months during the tax year that started in March 2020. "Claim for your...
Cloud doesn’t mean you can abdicate responsibility for security
Moving into the cloud has many benefits if done correctly, from increased agility and flexibility to scalability and moving to an opex rather than capex model. By Hemant Harie, MD of Gabsten Technologies However, one thing businesses need to always take into account...
Avaya expands OneCloud CCaaS into SA
Avaya has expanded the availability of its Avaya OneCloud CCaaS contact centre solution into forty countries1, including South Africa. With this expanded availability, Avaya is providing local organisations with digital capabilities that better connect customers and...
POS evolution from counting cash to omnichannel retailing
Point of sale (POS) technology in a modern enterprise solves a myriad of problems, from managing inventory to insights that improve customer experience and retention, as well as a host of other tools to support omnichannel retailing. By Allan Dickson, independent...
How telematics is driving e-commerce in SA
If ever there was a time for the e-commerce sector to adopt telematics technology, it would be now: COVID-19 has disrupted the retail landscape, with more South Africans now choosing e-commerce as their preferred shopping channel over traditional brick-and-mortar...
Carbon budgets, pollution prevention plans critical for Carbon Tax compliance
While businesses only need to calculate their liability and submit their carbon tax return once a year, compliance with the Carbon Tax Act itself is not a once-off accomplishment nor is it as difficult to achieve as some organisations think. By: Eckart Zollner, head...
Integration Developer (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
Developer – C# (MASTER) at Parvana Recruitment – Western Cape Cape Town
Parvana Responsibilities: Deliver code that is functional, understandable, maintainable and testable. Work closely with analysts, documenters and testers. Automated testing of features developed. Deliver technical documentation as and when required. Act as a mentor to...
Data Analyst (Senior) at Parvana Recruitment – Remote Remote
This is a remote position.About our client:Our client develops and supports software and data solutions across a variety of industries. They want you to get ahead of the market and stay there. They offer a combination of plug and play products that can be integrated...
FI/CO ABAP Developer (Contract – Euros) at Parvana Recruitment – Remote Remote
This is a remote position.About our client:Our client is a professional management consultancy and IT services provider, focused on delivering creative and innovative digital solutions. Their client base includes both startups and large corporations, but their mission...
SQL & LINUX Support Engineer at Sabenza IT & Recruitment – Western Cape Cape Town
Are you a problem-solver with grit, guts, and technical chops? We're on the hunt for two dynamic Support Engineers to join a high-performing team tackling international telecom systems. This is your chance to get your hands dirty with SQL, Linux, and live production...
Backend Java Developer (AWS) at Sabenza IT & Recruitment
We are seeking a proactive and highly skilled Backend Java Engineer to join our dynamic team at Britehouse Consulting. This role is critical as we support our client in the banking sector, where you will contribute to developing and maintaining mission-critical...
System Administrator (IBM Storwize)
These include understanding storage concepts, virtualization, networking, and the specific features of Storwize models and SAN volume controller. They should also be able to manage, configure, and troubleshoot Storwize systems using both the GUI and CLI. Additionally,...
Software Developer (Angular / TypeScript / Python) at Parvana Recruitment
About our client:Our client stands out as a recognised expert in automation technology, earning prestigious accolades for their innovative approach. Through the utilisation of state-of-the-art technology, they have positioned themselves as a prominent figure in global...
Senior Data Engineer (JHB) at Parvana Recruitment
About the client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
IT Support Analyst at Parvana Recruitment
About our client:Our client is a vendor-neutral and agnostic provider of technology services to businesses of all sizes. They partner with their customers to deliver innovative technology solutions that solve business needs and drive efficiency, profitability, and...
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