Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Malatsi lays out SA’s roadmap for AI
Artificial intelligence (AI) has the potential to benefit humanity, and South Africa should harness it as such. This is the word from Solly Malatsi, minister of communication and digital technologies, who points out that the International Telecommunications Union...
Fossil fuels to power 60% of Africa’s energy by 2040
By 2040, up to 60% of the African energy matrix will be fossil fuel driven. This is the word from Anibor Kragha, executive secretary of the African Refiners and Distributors Association, addressing a FAMAR-sponsored panel discussion during the Angola Oil & Gas...
Impact of Red Sea cable cuts severely underestimated
The impact of the February 2024 cable cuts in the Red Sea, which were reported to have affected 25% of Europe-Asia data traffic flow, was severely underestimated, according to network services provider RETN. Through its own network diagnostics and feedback from major...
Planetary defence mission heads for deflected asteroid
Hera, the first planetary defence spacecraft of the European Space Agency (ESA), has departed planet Earth. The Hera mission is headed to a unique target among the more than 1,3-million known asteroids in our Solar System – the only body to have had its orbit shifted...
Kudos for top students in IITPSA Programming Olympiad
High School learners from around the country have been recognised as top performers in the 2024 Computer Programming Olympiad - part of the Computer Olympiads - a flagship initiative of the Institute of Information Technology Professionals South Africa (IITPSA). Over...
Intel claims industry-first with new AI system
Intel and Inflection AI have launched what they claim is an industry-first – Inflection for Enterprise – an enterprise-grade AI system powered by Intel Gaudi and Intel Tiber AI Cloud. The companies say Inflection for Enterprise will accelerate the adoption and impact...
Cyberespionage campaign targets Russian government entities
Kaspersky experts have uncovered a new series of Advanced Persistent Threat (APT) attacks by Awaken Likho targeting government and industrial sectors in Russia. The threat group, still active, has adapted its tactics to improve the effectiveness of its attacks and...
NASA beams laser communications as far as Mars
NASA’s Deep Space Optical Communications technology demonstration has broken yet another record for laser communications by sending a laser signal from Earth to NASA’s Psyche spacecraft about 460-million kilometres away. That’s the same distance between our planet and...
More News Today
Netflix market cap jumped by $85bn in 2020
Netflix has seen its revenue and subscriber numbers surge in the last year, as the lockdowns left millions in need of daily entertainment in the comfort of their homes. After the company's Q4 2020 earnings revealed the streaming giant hit over 200 million subscribers...
New application architectures require dual approach
New application architectures such as Kubernetes and microservices have numerous benefits and can add significant value to a business. By Modeen Malick, principle systems engineer at Commvault While enterprise adoption is currently low, it is expected to increase...
CX should be at the heart of every B2B company’s digital drive
Most organisations today understand the need for digital transformation, with the imperative only having accelerated over the past year or so. Strategies that were previously meant for long-term implementation suddenly had to be rushed into place in order for...
Prepare for more political disturbances and violence ahead
Damages, disturbances and, ultimately, losses from riots, protests, vandalism or other forms of civil unrest are now among the main political risk exposure for companies, with the ongoing impact of the Covid-19 pandemic likely to drive further activity, according to...
Steps to achieving automation excellence
According to McKinsey & Company, the pandemic transformed business, forever. The speed at which organisations adopted digital and transformed technology accelerated by as much as seven years. Digital whiplash as companies leapt towards technologies that would...
Africa is looking to these AI technologies
It's widely accepted that artificial intelligence (AI) technologies will add trillions to global GDP in the next 20 years, making it the one of the world's most powerful technology trends on par with the disruption and opportunities being created by cloud computing...
Sandile Ntsele is new CFO for Liquid Intelligent Technologies SA
Liquid Intelligent Technologies has announced the appointment of Sandile Ntsele as chief financial officer (CFO) for its South Africa operations, effective 15 April 2021. Ntsele's most recent job was as CFO for MTN South Africa. He will oversee Liquid South Africa's...
The rapid uptake of 5G and its real potential
In name it may feel like just one small step from 4G. But the fifth generation of cellular networks is much more than blazing fast mobile broadband. By: Josh Aroner, vice-president: global customer marketing at Nokia Research by Nokia Bell Labs in 2020 found that 5G...
Give every employee a seat at the table
If the pandemic has brought us anything, it is focusing more than ever on each other. By Yazad Dalal, head of strategy: EMEA at Oracle HCM Cloud Companies are investing more and more in their workers, prioritising their happiness and productivity, and in turn feeding...
Pandemic highlights need for HSE compliance
The Covid-19 pandemic has highlighted the need for fully compliant health, safety and environment (HSE) policies and procedures in businesses. By Louise Woodburn, GM of KBC Health & Safety This is an unintended positive outcome of the current situation in which...
Lead Software Engineer – OCR/IDP (AWS Environment)
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Lead Software Engineer – OCR/IDP & AWS Integration to join our financial services client based in Johannesburg for a...
Intermediate Web Analytics Specialist – Western Cape Cape Town Region
Our Client in Cape Town is seeking the services of an Intermediate Web Analytics Specialist. This is a contract opportunity and the client is seeking candidates with at least 4 years or more in maintaining configuration and optimization of Google Analytics as well as...
Intermediate Business Analyst – Western Cape Cape Town
Key Responsibilities & Skills:Strong written and verbal communication.Skilled in conducting business and technical elicitation sessions.Able to document processes and develop detailed requirement analysis.Proficient in business analysis techniques aligned with...
Devops Engineer (Hybrid) – Western Cape Cape Town
ENVIRONMENT:Our client is a software development company specializing in architecture consulting, systems integration services, and bespoke software solutions. Their mission is to make technology an asset for businesses, seamlessly integrating it to provide leverage...
Lead Software Engineer – OCR/IDP (AWS Environment) – Gauteng Houghton Estate
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Lead Software Engineer – OCR/IDP & AWS Integration to join our financial services client based in Johannesburg for a...
Data Scientist – Credit Optimisation at The Foschini Group
Package & RemunerationJOB DESCRIPTION The opportunity: A challenging opportunity is available within the Credit optimisation and VAS analytics department of TFG Financial Services. We are looking for a dynamic, highly motivated individual to develop analytical...
Data Scientist – Credit Optimisation at The Foschini Group – Western Cape Parow East
Package & RemunerationJOB DESCRIPTION The opportunity: A challenging opportunity is available within the Credit optimisation and VAS analytics department of TFG Financial Services. We are looking for a dynamic, highly motivated individual to develop analytical...
Systems Engineer: Infrastructure Solutions
?? Systems Engineer: Infrastructure Solutions ?? Location: National Office, Johannesburg | ??? Type: Permanent?? One of SA's foremost labour dispute resolution bodies Are you ready to power up a mission-critical ICT infrastructure that supports a national labour...
Systems Engineer: Infrastructure Solutions – Gauteng Johannesburg
?? Systems Engineer: Infrastructure Solutions ?? Location: National Office, Johannesburg | ??? Type: Permanent?? One of SA's foremost labour dispute resolution bodies Are you ready to power up a mission-critical ICT infrastructure that supports a national labour...
Snr Data Architect
Enterprise Architect resource experience requirementsConceptual Logical and Physical Data modellinDigital transformationData Reference architectures implementationData designs for Utilities or SOEsEA Tools ARIS preferred Sparx EA Visio Desired Skills: Data...
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