Human agents essential amid AI integration challenges
By 2027, 50% of organisations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities...
Habib Mahakian to lead Dell SA
Following the departure of Doug Woolley last month, Habib Mahakian has been appointed as vice-president and MD of Dell Technologies South Africa, expanding on his current role as vice-president: emerging markets. At a time when AI and digital transformation are...
CNAPP market to surge on cloud security concerns
The cloud-native application protection platform (CNAPP) market is poised for substantial growth, projected to rise from $2-billion in 2023 to $6-billion in 2028, representing a 25% compounded annual growth rate (CAGR). This surge is primarily driven by enterprises...
GenAI becomes a priority in healthcare, life sciences budgets
Over half of healthcare and life sciences organisations in Asia/Pacific are planning to have dedicated budgets for GenAI projects for timely investments, according to a recent IDC report, GenAI in Healthcare and Life Sciences: Current Trends and Future Potential in...
Commercial display market set to reach $78bn
The global commercial display market size is anticipated to reach $78,48-billion by 2030 and is projected to grow at a CAGR of 6,5% from 2024 to 2030, according to the new report by Grand View Research. As businesses embrace digital technologies to stay competitive...
As hybrid working steps up, CEOs see productivity gains
New research has revealed that nine in 10 CEOs have adopted hybrid working (91%), with three quarters saying this has led to an improvement in productivity (75%) and staff retention (76%). The latest C-suite-focused study, undertaken by International Workplace Group...
Planetary defense will be on hand for 2029 asteroid near-miss
30 years ago, on 16 July 1994, astronomers watched in awe as the first of many pieces of the Shoemaker-Levy 9 comet slammed into Jupiter with incredible force. The event sparked intense interest in the field of planetary defence as people asked: "Could we do anything...
Multiple scams target Olympics fans
The first in-person Summer Olympics since the lifting of pandemic restrictions is set to begin on 26 July 2024, attracting millions of sports enthusiasts - and cyberthreats. Kaspersky experts have noted a surge in scamming activity surrounding the event, with...
Coastal ‘zoom towns’ lead business growth
Over the past two decades, South Africa's coastal towns have experienced massive development and growth - with over 33% of our population now residing within a 10km radius of our 3 000km shoreline. Where, traditionally, it would have been an older demographic moving...
Robust growth forecast for robot operating systems
The global robot operating system market is expected to reach $1,214-billion by 2030 - growing at a CAGR of 13,9% from 2024 to 2030 - according to a new report by Grand View Research. The robot operating system (ROS) is a comprehensive collection of tools and...
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How remote life has changed the way we work
Undoubtedly, connected technology is playing a key role in allowing employees to continue working, in spite of the current coronavirus pandemic. Yaniv Iarovici, MD: IoT and edge at Western Digital Consequentially, the pandemic has also accelerated the development of...
Move over Black Friday, here comes Green Monday
Black Friday, Cyber Monday and now Green Monday. Retailers would be forgiven for becoming a little breathless with all the shopping events that fall just weeks before the traditional rush of the festive season. But, with some timely action, these shopping holidays can...
Let’s talk cyber hygiene
Organisations in the Covid-19 pandemic era have been forced to look at their security hygiene best practices in order to minimise risk, data leakage and non-compliance, while still allowing for operational flexibility and efficiency. By Stefan van de Giessen, GM:...
Avoid being scammed this Black Friday
Hint: look for a little padlock next to the URL - it indicates that the site is secure, writes Maeson Maherry, CEO of LAWTrust. For discount-hungry customers, online shopping appetite reaches its peak on Black Friday. But while buyers and businesses seek to capitalise...
Bolt boosts e-hailing safety with passenger SOS button
E-hailing service Bolt, which operates in more than 35 towns and cities across South Africa, has boosted its focus on safety by introducing an emergency response button for passengers. The SOS button, located within the Bolt app's Safety Toolkit, enables passengers to...
Customer experience remains key in e-commerce
It is now months into the Covid-19 pandemic and South African consumers are adapting their shopping behaviour with patterns starting to emerge. Locally, we saw a sudden shift to online shopping, in particular the fresh food category at the beginning of lockdown. By...
Innovate for growth with data analysis
Analytics help companies harness their data and use it to identify new opportunities, writes Paul Morgan, business unit lead for data, planning and analytics at Altron Karabina. An international survey has found that 96% of respondents believe analytics will become...
Merger creates fraud protection company
Customer Fraud Solutions, a fraud and risk management company, has converged with MoData to create MoData Digital Services (MDS). MoData Digital Services offers customer-friendly protection against fraud and other security threats — a necessity during a period where...
Acsa wins Integrated Reporting award
Airports Company South Africa (Acsa) has won the Integrated Reporting award in the state-owned company category. The awards are hosted by The Charted Governance Institute of Southern Africa in partnership with the Johannesburg Stock Exchange. The Integrated Reporting...
New fund offers SA entrepreneurs Euro growth opportunity
Many South African businesses and entrepreneurs are limited to expanding their businesses beyond South Africa due to a shortage of exposure and capital. The Portugal Gateway Growth Fund aims to provide resources for expansion into the Eurozone. "We aspire to find...
Data Engineer (Azure) – Western Cape Cape Town
ENVIRONMENT:ASSIST with the design & build of a modern, automated, even-based communications platform as the next Data Engineer (Azure) sought by a dynamic Independent Asset Management Firm. Collaborating with relevant IT Heads, Engineering Leads and Product...
Project Manager (Intermediate) at Datonomy Solutions – Gauteng Sandton
We are seeking a Project Manager to join our team, based in Johannesburg, on-site.Your role will be to plan; direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals;...
Application Support Analyst at Mintek – Gauteng Randburg
Introduction Mintek has an exciting career opportunity for an Application Support Analyst. The successful candidate will be responsible for system development, configuration, and support: SharePoint 2016 (with Nintex Workflow and Nintex/InfoPath forms), SharePoint...
Data Engineer
DATA ENGINEER POSITION TYPE FIXED TERM CONTRACT - 18 MONTHS CLOSING DATE 17 APRIL 2025 PURPOSE The role involves the design, development, and maintenance of the architecture that facilitates the efficient collection, storage, and processing of large datasets. This...
End User Support Technician
KEY OUTPUTS Application Support Analyst is responsible for the provision of application maintenance and support services to users of the organization South Africa. The incumbent investigates problems with software applications, diagnose root causes, and work on fixing...
IT Engineer
Job Title: IT Engineer (6-Month Contract)Location: Cape Town | On-Site Overview:Seeking a highly skilled IT Engineer to provide Level 2-4 technical support, maintain critical infrastructure, and optimise IT applications. This role is ideal for someone with strong...
Project Manager
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Project Manager to join our financial services client based in Sandton for a 12-months contract role. We are seeking a dynamic...
Data Engineer – Gauteng Sandton
DATA ENGINEER POSITION TYPE FIXED TERM CONTRACT - 18 MONTHS CLOSING DATE 17 APRIL 2025 PURPOSE The role involves the design, development, and maintenance of the architecture that facilitates the efficient collection, storage, and processing of large datasets. This...
End User Support Technician – Gauteng Braamfontein
KEY OUTPUTS Application Support Analyst is responsible for the provision of application maintenance and support services to users of the organization South Africa. The incumbent investigates problems with software applications, diagnose root causes, and work on fixing...
IT Engineer – Western Cape Cape Town Region
Job Title: IT Engineer (6-Month Contract)Location: Cape Town | On-Site Overview:Seeking a highly skilled IT Engineer to provide Level 2-4 technical support, maintain critical infrastructure, and optimise IT applications. This role is ideal for someone with strong...
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