Third-party platforms the ‘new front door for customer service’
More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT - with search engines being the most popular starting point, according to a new survey by Gartner. The survey of 5 801 customers conducted in...
Amazon’s 1,5-million workforce dwarves its rivals
In the world of tech titans, revenue and profit are measured in hundreds of billions of dollars - and their workforce comes in tens of thousands of people. And while Apple remains the top earner in this elite group - raking in nearly $3 000 per second (meaning it...
Karma Automotive goes all-in with Intel
In what's considered a bold move signaling a major shift in automotive development - Karma Automotive, California's first and only ultra-luxury car maker - has announced a sweeping collaboration with Intel to integrate Intel Automotive solutions across its entire...
Formal defences key for application security
Organisations have continued to shore up their application security defences over the last year, according to the 2024 State of Code Security survey, sponsored by OpenText and produced by Dark Reading. "This trend is in essence a response to rising concerns over...
HPE to acquire Morpheus Data
Hewlett Packard Enterprise (HPE) yesterday announced that it has entered into a definitive agreement to acquire Morpheus Data, a pioneer in software for hybrid cloud management and platform operations. Morpheus will enhance HPE GreenLake by providing multi-vendor,...
Cisco to cut 7% of staff, integrate products
Cisco Systems aims to cut about 6 000 employees, about 7% of its total workforce. This is the second round of cuts that the tech company will make this year, after 4 000 workers lost their jobs in February. The company yesterday reported fourth quarter and fiscal year...
Data centre storage set for rebound
Data centre (DC) storage revenue - including external storage from both arrays and server expansions - will climb to $103-billion by 2028, according to new research from Omdia. The DC storage market in 2023 experienced a downturn, primarily due to economic challenges...
Finalists for 2024 Ecobank Fintech Challenge announced
The 12 finalists in the 2024 Ecobank Fintech Challenge have been whittled down from an initial 1 550 applications - and 40 other fintech semifinalists - to compete for the top prize of $50 000. "The finalists in this year's Ecobank Fintech Challenge have showcased...
Applications open for Huawei’s 2024 Women in Tech
Tech-savvy women entrepreneurs are invited to apply for Huawei's Women in Tech, Digital Skills Training Programme. The 2024 edition of this annual event offers women free training in the rapidly developing fields of Cloud Computing, 5G, AI as well as Leadership...
New branding, strategy for Cell C
Kathy Gibson reports - Orange and black is the new … Cell C corporate livery. The mobile operator today unveiled a new branding and strategic direction, under the theme “We are unstoppable”. Jorge Mendes, CEO of Cell C, told a packed auditorium that the past year has...
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Kiara Health moves to cloud, outsources managed services
Pan-African pharmaceutical company, Kiara Health, has kicked off its Industry 4.0 journey, partnering with Datacentrix. This follows Kiara's acquisition of the manufacturing plant and several marketed products from generic drugs manufacturer Sandoz South Africa, a...
Epson earns EcoVadis platinum rating
Epson has earned a platinum rating from independent business sustainability assessor EcoVadis in recognition of its corporate social responsibility (CSR) initiatives. The rating ranks Epson among the top 1% of sustainable technology companies - a reflection of its...
The fibre versus wireless debate
Even though 5G coverage is currently limited in South Africa, mobile operators are already positioning it as the panacea of internet connectivity. Shane Chorley, head of sales and marketing at Frogfoot Networks This has re-awakened the age-old debate on which is...
Using data effectively enhances customer experience
The digital revolution is empowering consumers like never before. While advancements in technology give consumers the convenience of getting the products and services they want - when they want them - it's the generated and collected data from these engagements that...
Addressing the skills shortage in data science and analytics
Fuelled by digital expansion and the use of new-age technologies across all industries, the demand for data science skills has grown rapidly. By Emmanuel Osanga, head: data office, Africa regions at Standard Bank Group The supply of skilled applicants, however, is...
SA fintech joins global startup program
Mastercard announced the selection of 10 later-stage startups from around the world, including South African fintech Paycode, to join the Mastercard Start Path program. Start Path is Mastercard's award-winning startup engagement program that brings together a network...
Consumers should embrace a zero trust mindset
Zero trust has become a familiar approach in enterprise security. But how can consumers benefit from its principles when perimeter defences such as anti-virus and firewall solutions have long been favoured? With Kaspersky research showing that South Africa, Kenya and...
Manage experiences in a socially distant world intelligently
It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. By Rudeon Snell, global senior director: industries and customer advisory at SAP Physcial distancing has been mandated by governments...
Manage retrenchment complexity, legally
In the wake of an economically challenging year that has put businesses of all sizes under immense pressure, there has been a commensurate increase in the number of job losses. Companies have had to make hard choices around employees and their futures. Some companies...
How to advance agility in your workplace
Recent events have forced CISOs across all industries to rethink and refine their business continuity plans, write Alain Sanchez and Joe Robertson, chief information security officers at Fortinet. Not only did the pandemic force organizations to transform their...
PBI Developer WHS, EM – Western Cape Cape Town
Client based in Cape Town seeks the services of PBI Developer Retail, EM.We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.Purpose & Overall...
Applications Support Analyst at Financial Intelligence Centre
JOB PURPOSE Implement, maintain and enhance solutions to ensure system availability.KEY PERFORMANCE AREAS • Business Application Support & Maintenance • Administer, configure, and maintain business applications to ensure optimal performance and availability. •...
Desktop Support Engineer at Adapt IT
Introduction Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.Participate in varied computer platforms in multi-layered client server environment....
Applications Support Analyst at Financial Intelligence Centre – Gauteng Pretoria
JOB PURPOSE Implement, maintain and enhance solutions to ensure system availability.KEY PERFORMANCE AREAS • Business Application Support & Maintenance • Administer, configure, and maintain business applications to ensure optimal performance and availability. •...
Desktop Support Engineer at Adapt IT – Gauteng Midrand
Introduction Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.Participate in varied computer platforms in multi-layered client server environment....
Tester
MINIMUM REQUIREMENTS: Minimum educational requirement: Grade 12Previous training / experience in Software Testing2+ years Software Testing experienceRequirement extraction and writing of Test Cases.ADVANTAGES: ISTQB Certification or Software Testing CourseExperience...
Python Software Developer
We are looking for a skilled and proactive Python Developer to join our dynamic team. The ideal candidate will have a strong background in software development, a passion for clean code, and the ability to solve complex problems. You will be responsible for...
Tester – Gauteng Centurion
MINIMUM REQUIREMENTS: Minimum educational requirement: Grade 12Previous training / experience in Software Testing2+ years Software Testing experienceRequirement extraction and writing of Test Cases.ADVANTAGES: ISTQB Certification or Software Testing CourseExperience...
Python Software Developer – Western Cape Cape Town
We are looking for a skilled and proactive Python Developer to join our dynamic team. The ideal candidate will have a strong background in software development, a passion for clean code, and the ability to solve complex problems. You will be responsible for...
IT Technician
IT TECHNICIAN - 3 MONTH - POSSIBLE PERMANENT THIS IS A NON BEE POSITION.Are you passionate about technology and troubleshooting? Join our clients dynamic team as an IT Technician and help drive innovation while solving real-time technical challenges!PLEASE NOTE THAT...
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