Customers are not forgiving of chatbots after a negative experience
Customers say they are open to using customer service chatbots, but only 27% of customers say they would be willing to try a chatbot again after a negative experience, according to a Gartner survey. Eric Keller, senior director analyst in the Gartner Customer Service...
Intra-African trade a continental priority
Boosting trade flows amongst African countries remains a key economic priority, writes Kanayo Awani, executive vice-president: Intra-African Trade & Export Development Bank at African Export-Import Bank. There is significant opportunity to accelerate the growing...
Governance-first approach needed to counter Shadow AI
Organisations should move beyond trying to eliminate Shadow AI and instead focus on governance, visibility and employee education to reduce cyber risk while enabling responsible AI adoption. This is according to experts from the Institute of Information Technology...
CFO research highlights SA’s AI value challenge
South African chief financial officers are being asked to deliver growth, improve productivity and fund business transformation at a time when economic growth is still challenging, operating costs continue to rise and capital remains constrained. While South Africa’s...
Taxpayers urged to be alert to fraud
Tax season is an important period for South Africans to meet their tax obligations, but it is also one of the busiest times of the year for fraudsters seeking to exploit unsuspecting taxpayers. As SARS continues to simplify filing through digital services and...
Beware scammers posing as telecoms operators
As the demand for communications and mobile Internet services rises sharply during the northern hemisphere tourist season, Kaspersky’s security experts have uncovered scams that target anyone purchasing mobile connections or SIM cards worldwide. Fraudsters create...
SA entrepreneurs invited to step on to the national stage
The search has officially begun for South Africa's most inspiring entrepreneurs as entries open for the 18th South African Small Business Awards. Whether a business has achieved exceptional growth, overcome significant challenges, introduced an innovative product or...
GoTyme Bank app migration logs 4m users
As it prepares to discontinue existing platforms, GoTyme Bank (formerly TymeBank) has clocked more than 4-million downloads of its new app. As more customers move to the new GoTyme Bank app, the bank is accelerating its phased migration away from its legacy digital...
Even without data centres, Africa faces water bankruptcy
A new United Nations (UN) report says the world has moved past a water crisis into water bankruptcy – and Africa’s utility numbers already show what that looks like.
Zoho looks to local data centre as SA market booms
South Africa is already one of Zoho’s leading markets, with new product upgrades like point of sale and artificial intelligence (AI) capabilities set to drive the system’s popularity in the months to come. Andrew Bourne, regional head: South Africa at Zoho, hopes to...
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Fintech reshapes BFSI messaging in SA
The South African messaging landscape is evolving as customers expect richer, more personalised conversations across channels, despite very different levels of connectivity and data access. Digitally mature customer segments are embracing AI and rich apps, while less...
Turkish Airlines partners Google with baggage locating experience
Turkish Airlines is a launch partner of Google’s new Find Hub “share item location” feature, accepting Find Hub-generated location links as part of its official baggage recovery process. Through this collaboration, passengers traveling with a Find Hub-compatible...
Huawei debuts enhanced AI-centric network solutions
Huawei released a series of all-scenario U6 GHz products today at MWC Barcelona 2026 to help carriers unlock the full potential of 5G-A and set the stage for a seamless transition to 6G. The company also launched enhanced AI-Centric Network solutions that will help...
Executive AI literacy, AI governance crucial for the future of automation
AI and automation in South Africa are characterised by fragmentation and a lack of cohesive governance. To drive progress towards a future of advanced, integrated AI-enabled automated systems across organisations, South Africa needs formalised and comprehensive AI...
Absa and Thunes launch Absa Global Pay
Absa Group has partnered with Thunes, the Smart Superhighway to move money around the world, to launch a new digital-first remittance solution, Absa Global Pay, that makes sending money across borders faster, simpler and more affordable for millions of customers...
Automation and oversight strengthen PPS’s member-focused operations
RelyComply is partnering with PPS to support more efficient onboarding and compliance processes. PPS helps professionals across South Africa access tailored insurance, medical aid, investment, and retirement solutions. Delivering innovative solutions requires...
Gauteng schools recognised for environmental leadership
Gauteng schools took centre stage at the WESSA Eco-Schools Awards Ceremony in February, where educators, learners, partners and government representatives gathered to recognise measurable environmental action across the province. Hosted by WESSA (The Wildlife and...
Datacentrix is HPE SA’s Partner of the Year
Datacentrix received four awards at the recent Hewlett Packard Enterprise (HPE) South Africa Partner Awards FY25, including the ‘FY25 Partner of the Year’ title. In addition, Datacentrix was named as Services Partner of the Year, Storage Partner of the Year and...
LIV Golf launches Fan Caddi withSalesforce’s Agentforce 360
LIV Golf and Salesforce have announced the launch of agentic golf companion Fan Caddie. Named “Chip,” the AI agent is built on Salesforce’s Agentforce 360. The proprietary technology built into LIV Golf’s app customises each fan’s journey to guide their experience and...
Axiz launches Graduate Programme
Distributor Axiz launched its 2026 Graduate Programme in collaboration with SUSE, with the aim of developing production-ready ICT professionals for the regional market. The 2026 cohort will begin a 12-month structured development cycle in mid-February, specifically...
.NET Developer – Azure DevOps
Qualifications Minimum 6 to 7 years of professional experience in .NET development. Strong experience with C# and the .NET ecosystem. Proven experience with Azure platform services including Azure Functions, App Service and Container Apps. Experience implementing...
Data Engineer
Qualifications:Bachelor's degree – Computer Science, Data Science, Information Technology, or related field.Relevant certifications (e.g. TOGAF, CDMP, DAMA-DMBOK).Microsoft Azure experience, training and certification will be advantageous.Databricks experience,...
.NET Developer – Azure DevOps – Gauteng Sandton
Qualifications Minimum 6 to 7 years of professional experience in .NET development. Strong experience with C# and the .NET ecosystem. Proven experience with Azure platform services including Azure Functions, App Service and Container Apps. Experience implementing...
Data Engineer – Remote Remote
Qualifications:Bachelor's degree – Computer Science, Data Science, Information Technology, or related field.Relevant certifications (e.g. TOGAF, CDMP, DAMA-DMBOK).Microsoft Azure experience, training and certification will be advantageous.Databricks experience,...
Data Analyst
Data AnalystHybridGauteng Minimum RequirementsTertiary qualification - Data Science, Computer Science, Information Systems or relatedStrong experience with Microsoft Cloud BI Platform.Proficiency in SQL for querying and data manipulation.Advanced skills in Power BI,...
National Technical Manager
Experienced Technical Leader with a passion for manufacturing excellence, operational performance, and quality systems?A well-established manufacturing organisation within the agricultural and production sector is seeking an experienced National Technical Manager to...
Data Analyst – Gauteng Johannesburg
Data AnalystHybridGauteng Minimum RequirementsTertiary qualification - Data Science, Computer Science, Information Systems or relatedStrong experience with Microsoft Cloud BI Platform.Proficiency in SQL for querying and data manipulation.Advanced skills in Power BI,...
National Technical Manager – KwaZulu-Natal KwaZulu-Natal
Experienced Technical Leader with a passion for manufacturing excellence, operational performance, and quality systems?A well-established manufacturing organisation within the agricultural and production sector is seeking an experienced National Technical Manager to...
IM Technician
JOB PURPOSE The person will be a member of our clients IM Support team providing business service as IM Technician, Ensuring the system integrity, maximum availability and performance of all the information systems are maintained according to the customer' s...
OutSystems Developer
Experienced OutSystems Developer looking to build enterprise-grade applications using the latest low-code technology?A well-established organisation within the financial services and technology sector is seeking an experienced OutSystems Developer to join its Digital...
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