Human agents essential amid AI integration challenges
By 2027, 50% of organisations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities...
Habib Mahakian to lead Dell SA
Following the departure of Doug Woolley last month, Habib Mahakian has been appointed as vice-president and MD of Dell Technologies South Africa, expanding on his current role as vice-president: emerging markets. At a time when AI and digital transformation are...
New report unpacks Russian influence in SA
Three prominent X/Twitter accounts appear to be behaving as information bridges or conduits between a Russian online community and communities that regularly interact on topics of political and social importance in South Africa. This is according to a new report -...
Geopolitics and domestic politics will drive economic volatility this year
There is a growing sense of cautious optimism about the global economy in 2024, according to the latest Chief Economist Outlook, with more than eight in 10 chief economists expecting the global economy to either strengthen or remain stable this year - nearly double...
Apple Mac loses race with Dell and HP PCs in US
As of January 2024, there were roughly 331-million Internet users in the US and nearly 40% of them have at least one desktop PC in their household, while 68% own a laptop. But although US consumers are spoiled for choice when shopping for a PC, Apple`s Mac is rarely...
Consumers will drive rapid growth in customer experience market
The global customer experience management market will reach $32,87-billion by 2030, with a CAGR of 15,8% from 2024 to 2030, according to market researchers Grand View Research. Customer experience management (CEM) solutions are gaining widespread popularity in diverse...
Cellular POS terminal installed base to reach 189m in 2027
Cellular connectivity has become a very popular option for POS terminals and was incorporated in 52% of the devices shipped in 2023. The wireless technology has an important role in facilitating the global adoption of electronic payments, as it enables the rollout of...
When the love of your life is a serial scamster
Kathy Gibson reports from Gitex Africa Morocco 2024 -Cyber scams worldwide have cost more than $55-million and impact everyone, at all levels of society. But we still don’t have systems in place to effectively help the victims. One of the world’s best-known scam...
GenAI and its role in perpetrating and defending against cybercrime
Kathy Gibson reports from Gitex Africa Morocco 2024 - Generative artificial intelligence (GenAI) has the potential to help improve cybersecurity defences – but it can be a powerful threat actor too. No-one is safe, says Ravi Bhat, chief technology and commercial...
Call for better African cyber resilience collaboration
Kathy Gibson reports from Gitex Africa Morocco 2024 - African countries should make a concerted effort to combine resources in their bid to build regional cyber resilience. This is the call from Dr Albert Antwi-Boasiako, director-general of the Ghana Cyber Security...
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GetWine acquires 100% of Salewine
Online wine retailer, GetWine, shared the exciting news on Monday, 16 March 2020, that it has acquired 100% stake of Gauteng-based wine retailer, Salewine. GetWine, which has its headquarters in the Western Cape, has sought to expand its scope among the Gauteng based...
Opportunities amid edge computing security concerns
From less than $1,5-billion in 2017 to an anticipated $9-billion by 2024, the worldwide edge computing market is set to show significant growth in the coming years. Couple this with expectations that around 31 billion Internet of Things (IoT) devices will be online by...
Application delivery linked to user experience in Africa
Even though user experience (UX) is hardly a new concept, attention has recently shifted to delivering solutions more closely aligned to customer expectations than ever. This has resulted in an environment where UX becomes fundamental to successful application...
Picup endorses non-contact deliveries
Picup has placed the wellbeing of its drivers and customers as its priority by introducing non-contact and sanitised deliveries. The crowdsource delivery and technology company is already seeing an increase in deliveries with many businesses forcing their staff to...
In the age of AI, who owns what?
Artificial intelligence (AI) experimentation is now prolific across South African companies, with many businesses demonstrating enthusiasm for AI. by Herman van Schalkwyk, partner at Spoor & Fisher South Africa How much enthusiasm? According to Business Tech...
How Africa is handling Covid-19
More than 600 cases of Covid-19 have been confirmed in 34 countries in Africa as of 19 March, compared with 147 cases one week ago. Although the region has seen a significant increase in confirmed cases recently, there are still fewer cases than in other parts of the...
Upskilling for success in the Fourth Industrial Revolution
The advent of the Fourth Industrial Revolution has brought with it a wealth of new, advanced technologies which have allowed us to build on our long history of innovation and technological leadership. By Shiven Sukraj, country MD of ABB South Africa By continuing to...
DCC enters cloud services market
Drive Control Corporation (DCC) has announced the launch of a holistic cloud portfolio to the South African and SADC channel; effectively catapulting the ICT distributor into a new chapter of service delivery to its partners. The new cloud portfolio is three-pronged:...
SA’s Grindstone Accelerator gets R25m investment
South Africa's Grindstone Accelerator received a R25-million investment from the SA SME Fund and concluded partnership agreements with Google for Startups and Deloitte to extend its reach. Grindstone will increase activities by doubling intake numbers, digitising...
Getting data collection right before POPI kicks in
With the Protection of Personal Information (PoPI) Act set to commence soon, Rogerwilco's Charlie Stewart believes companies should consider why they are collecting data in the first place. He shares tips to get data collection right. With the anticipated commencement...
Software Developer – Angular at Datonomy Solutions – Gauteng Sandton
We are looking for an exceptional individual to build web applications using Angular 13+ with an enthusiasm for building web front end applications. Be involved in all aspects of development playing a critical role in design, planning, development and deployment. The...
Senior Business Analyst at Resourgenix
WE'RE HIRING: SENIOR BUSINESS ANALYST Drive strategic IT solutions in asset management! Constantia, Cape Town, Salary: R900,000 per annum, Permanent Position, Hybbrid working model Who We Are: We are a leading financial services company specializing in asset...
Cybersecurity Specialist (CPT Hybrid)
ENVIRONMENT:A reputable Financial Services Group seeks the technical expertise of a Cybersecurity Specialist with at least 5-10 years' experience in a technical hands-on administrative or engineering role responsible for Cybersecurity toolsets. Your role will include...
Senior Business Analyst at Resourgenix – Western Cape Constantia
WE'RE HIRING: SENIOR BUSINESS ANALYST Drive strategic IT solutions in asset management! Constantia, Cape Town, Salary: R900,000 per annum, Permanent Position, Hybbrid working model Who We Are: We are a leading financial services company specializing in asset...
Cybersecurity Specialist (CPT Hybrid) – Western Cape Mowbray
ENVIRONMENT:A reputable Financial Services Group seeks the technical expertise of a Cybersecurity Specialist with at least 5-10 years' experience in a technical hands-on administrative or engineering role responsible for Cybersecurity toolsets. Your role will include...
Mobile Developer (Flutter and Xamarin)
ENVIRONMENT:A leading solutions company in Centurion is looking for a skilled Mobile Developer with expertise in Xamarin and a strong focus on modern frameworks like Flutter and React. The ideal candidate is passionate about building high-quality, efficient, and...
Senior Systems Analyst
Do you have a passion for technology and problem-solving? We're looking for a Senior Systems Analyst to drive innovation and optimize business processes! Key Responsibilities: ? Analyze, design, and implement IT systems to support business needs? Collaborate with...
Mobile Developer (Flutter and Xamarin) – Gauteng Centurion
ENVIRONMENT:A leading solutions company in Centurion is looking for a skilled Mobile Developer with expertise in Xamarin and a strong focus on modern frameworks like Flutter and React. The ideal candidate is passionate about building high-quality, efficient, and...
Senior Systems Analyst – Gauteng Pretoria CBD
Do you have a passion for technology and problem-solving? We're looking for a Senior Systems Analyst to drive innovation and optimize business processes! Key Responsibilities: ? Analyze, design, and implement IT systems to support business needs? Collaborate with...
Data Engineer (EE ONLY) (CPT Onsite)
ENVIRONMENT:DESIGN, develop and implement scalable and robust processes to support cloud applications and solutions as the next Data Engineer sought by a leading Supply Chain Group. This role includes extracting, transforming, and consolidating data, developing and...
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