Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
Big growth ahead for voice and speech recognition market
The global voice and speech recognition market size is anticipated to reach $53,67-billion by 2030, registering a CAGR of 14,6% from 2024 to 2030, according to a new report by Grand View Research. The market is anticipated to witness an upsurge in the adoption of...
Critical gaps in responsible AI still need to be plugged
Organisations need to urgently prioritise responsible AI to not only adhere to emerging regulations, but also to foster trust and inclusivity in AI-driven innovations. This is among the headline findings of a Qlik-sponsored study by TechTarget's Enterprise Strategy...
Africa’s critical minerals in demand as energy market shifts
As the climate emergency intensifies, demand is surging for minerals that are critical for renewable energy technologies like solar panels, wind turbines and electric vehicles (EVs). The United Nations (UN) Trade and Development (UNCTAD) projections based on data from...
AI forces evolution in D&A operating models
A massive 61% of organisations are forced to evolve or rethink their data and analytics (D&A) operating model because of the impact of disruptive artificial intelligence (AI) technologies, according to a new Gartner survey. The annual Gartner Chief Data &...
Smart vacuum market takes off
Worldwide shipments of smart vacuum devices reached 18.5 million units in 2023 with a total market value of $7,8-billion, according to new data from the International Data Corporation (IDC) Worldwide Quarterly Smart Home Device Tracker. IDC defines smart vacuums as...
APTs target vulnerable remote control tools, office apps
Advanced persistent threat (APT) actors are targeting vulnerable remote access services and access control mechanisms like Windows Smart Screen in their attacks leveraging vulnerability exploitation, the latest research by Kaspersky has revealed. Analysis of available...
SA developer launches action game and film
South African game developer Talent Digital Art (TDA), under the umbrella of Talent10 Holdings, has launched Super Dragon Punch Force 3 (SDPF3), a free-to-play, 2,5D fighting game available on iOS, Android and PC via Steam. SDPF3 is inspired by the fictitious 2D...
GenAI to drive legal tech market to $50bn
The global legal technology market has grown significantly in recent years and generative AI (GenAI) will accelerate this growth, meaning the market will reach $50-billion in value by 2027, according to Gartner. "GenAI has huge potential for bringing more automation...
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Consumers urged to stick to budgets
Following the South African Reserve Bank's decision to keep interest rates unchanged, FNB confirms that it will maintain its prime lending rate at 10% and will review its position following the next SARB MPC meeting in January 2020. FNB CEO Jacques Celliers says:...
Networks Unlimited Africa celebrates 25th birthday
Value-added distributor Networks Unlimited Africa is celebrating its 25th year in business in 2019. The company distributes best-of-breed products and offers the best and latest solutions within the converged technology, data centre, networking, and security...
Africa’s rural areas can and must be connected
The potential of ICT can enhance rural communities opportunities in Africa, by improving their access to market information. By Nora Wahby, vice-president and head of customer unit for West Africa and Morocco at Ericsson For digital transformation to truly be a...
Proothveerajh appointed LexisNexis MD
Videsha Proothveerajh has been appointed as MD of legal technology company, LexisNexis South Africa. She succeeds Billy Last, MD for the last 26 years, who is retiring at the end of November 2019. Proothveerajh officially joined the business in October 2019 and will...
Everybody loves Black Friday … especially cybercriminals
According to research from Black Friday Global, South Africans are planning on spending around R1 735 per person in both online and brick-and-mortar stores this Black Friday, 29 November 2019. By Heino Gevers, cybersecurity expert at Mimecast The research also shows...
MTN gears up for Black Friday promotion
With Black Friday being the most anticipated shopping day of the year, MTN is gearing up to offer customers bigger deals. "This year is MTN's 25th anniversary - there is a lot that we look back on and celebrate," says Jacqui O'Sullivan, Executive for Corporate Affairs...
Cell C certified as a top employer
Cell C has been certified as a Top Employer in South Africa. Top Employer Certification is awarded to companies that have succeeded in creating working environments that encourage and nurture the empowerment and professional development of their employees. The Top...
Dell adds on-demand services
Dell Technologies is introducing Dell Technologies On Demand, a set of consumption-based and as-a-service offerings. As part of this new offering, the company is expanding its extensive flexible consumption portfolio to support Dell EMC PowerEdge servers and the new...
Retail success in 2020 will be defined by value
As the year comes to an end, it is clear that the role and function of brick and mortar stores has fundamentally changed. By Gareth Hawkey, group CEO redPanda Software Increasingly, physical stores have to become a seamless extension of an overall customer experience...
How to keep customer loyalty after Black Friday
While Black Friday may be a highlight for consumers, it is also a day many retailers dread. They not only need to prepare for record sales and increased demand, but also need to focus on keeping customers happy, which is no easy feat, says Merchants South Africa's...
Systems Engineer
We are recruiting a Systems Engineer to join the Pretoria Head Office (Hybrid) of a well-established fintech company. Minimum Requirements4+ years' experience as a System EngineerEssential Linux/Unix Kernel experienceKnowledge of web components such as...
ERP Consultant
ERP ConsultantERP ConsultantResponsibilities:Carry out full lifecycle ERP implementations.ERP experience is a prerequisite; candidates with experience in one of The Companys solutions are preferred.Analysis, design, implementation, training, and support.Map customers...
Learning Materials Content Developer (Hybrid – Stellenbosch)
ENVIRONMENT:Our client is a reputable and accredited provider of business skills training, empowering learners, professionals, and companies across Africa. They offer a diverse range of digital, blended, and in-class training solutions, including short courses,...
IT Project Manager (Hybrid) at EnableSA (Pty) Ltd – Eastern Cape Gqebera
· Consulting, Scoping, Supporting and managing the integration of clients globally· Consulting, Scoping, Supporting and managing Internal Products· Serving as a liaison between clients, operations, and development team· Managing Solutions to ensure timeous completions...
Systems Engineer – Gauteng Menlyn
We are recruiting a Systems Engineer to join the Pretoria Head Office (Hybrid) of a well-established fintech company. Minimum Requirements4+ years' experience as a System EngineerEssential Linux/Unix Kernel experienceKnowledge of web components such as...
ERP Consultant – Gauteng Bryanston
ERP ConsultantERP ConsultantResponsibilities:Carry out full lifecycle ERP implementations.ERP experience is a prerequisite; candidates with experience in one of The Companys solutions are preferred.Analysis, design, implementation, training, and support.Map customers...
Learning Materials Content Developer (Hybrid – Stellenbosch) – Western Cape Stellenbosch
ENVIRONMENT:Our client is a reputable and accredited provider of business skills training, empowering learners, professionals, and companies across Africa. They offer a diverse range of digital, blended, and in-class training solutions, including short courses,...
IT Project Manager
The primary purpose of this role is to play the lead role in planning, executing, monitoring, controlling, and closing projects. This position is accountable for the entire project scope, and the success or failure of the project. The IT Project Manager is the liaison...
Senior Java Developer at Sabenza IT & Recruitment
Build It, Code It, Deploy It!We're looking for a Senior Java Developer to create powerful applications with finesse. If you're passionate about both front-end frameworks and back-end magic, join us and let's build robust systems that wow users from start to...
Full Stack Developer at Datonomy Solutions
We are looking for a highly skilled Full Stack Developer to join our dynamic team, based in Cape Town- onsite.The ideal candidate will have strong expertise in Java for backend development and Angular for frontend development.You will be responsible for developing,...
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