Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
Finance planning and analysis teams should rethink business partnerships
Despite ongoing modernisation, finance planning and analysis (FP&A) teams are still struggling to cope with the increased demand for decision support in an era of heightened economic turbulence, according to Gartner. In a Gartner survey of 273 FP&A managers...
IT distribution revenues continued to decline
IT distributor revenue experienced a year-on-year decline of 5,5% to $17,85-billion in the first quarter of 2024, according to the International Data Corporation (IDC) North America Distribution Tracker (NADT). The market continued to rebalance following pandemic...
Fibre network operators proliferate, but confidence drops
Confidence in South Africa's fibre network operators (FNOs) is slipping. This is among the findings from the FNO perception survey released by Internet industry association ISPA. The February 2024 poll measured the views of about 50 Internet service providers (ISPs)...
Ferrari dons blue livery as it announces HP partnership
As HP and Ferrari announce a major new sponsorship, the racing team is set to switch its iconic red livery for blue in the upcoming Miami Grand Prix (3 to 5 May). The colour switch for the Miami meet is a nod to previous North American Grand Prix races when Ferrari...
Workers are keen on GenAI, but more wary in their personal lives
In a mere five days, ChatGPT amassed a million users, solidifying its status as a household name and highlighting a widespread public fascination with artificial intelligence (AI). According to new research by Boston Consulting Group (BCG), consumers' knowledge and...
Debt burden, resource-backed loans hinder Africa’s potential
Africa's immense economic potential is being undermined by non-transparent resource-backed loans that complicate debt resolution and compromise countries' future growth. "I think it's time for us to have debt transparency accountability and make sure that this whole...
Finance professionals divided about the future of finance
A clear divide has opened up between accounting and finance professionals who work as business partners and those who don't. This is among the findings of a new paper from AICPA & CIMA, which have released their 'Re-defining finance for a sustainable world' white...
Deepfake frauds are on the rise
The artificial intelligence (AI) renaissance, which turned artificial intelligence into one of the hottest topics in both the consumer and business sectors, comes with its dark side, as more and more scammers use AI tools for cyberattacks and data breaches....
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Angola Cables, Nokia trial Africa-US optical fibre link
AfricaCom 2019, Cape Town - Angola Cables and Nokia have announced that they have collaborated to provide a direct optical connection between Africa and North America. The fibre-optic routing between Sangano in Angola and Boca Raton, Miami in the US has completed...
Nexign eyes wider African digital market
Nexign has announced that implementation of Nexign Converged BSS and Nexign Network Monetisation Suite enabled Chinguitel to significantly improve subscriber services and, as a result, boost revenue by 10% year-on-year. Chinguitel is one of the largest communications...
Fujitsu launches Fugaku-based PrimeHPC supercomputers
Fujitsu will begin global sales of the PrimeHPC FX1000 and PrimeHPC FX700 models from the "Fujitsu Supercomputer PRIMEHPC" series, which utilise the technology of supercomputer Fugaku jointly developed by RIKEN and Fujitsu. Shipment is scheduled for March 2020. Both...
KnowBe4 launches new partner program, portal
KnowBe4 has launched a new partner program and portal to better enable channel partners to deliver best in class security training. KnowBe4's Tony Jennings, senior vice-president of global channel sales, has led this initiative since coming onboard with the...
AccTech Systems is Sage Cloud Partner of the Year
AccTech Systems has been recognised by Sage South Africa (Sage) for its innovative "taking Sage to the cloud" enterprise resource planning (ERP) offerings at the recent Sage Partner Awards for 2019. In a new award category, AccTech received the accolade of being the...
DNI plans for future ICT capacity, performance needs
DNI, a niche investment company in the telecommunications and distribution sectors, has revamped its Johannesburg-based server room, overcoming current capacity and performance-related challenges and making provision for future requirements, with the assistance of...
Tackle procurement fraud with vetting
Procurement fraud is a leading commercial risk and organisations must implement every possible preventative measure to ensure it does not impact the business. Described loosely, procurement fraud includes the acts of "dishonestly obtaining an advantage, avoiding an...
The business cost of cyber crime
In 2019 it is reported that cyber-crime breaches are up 11% year on year and has increased with over 67% in the last five years according to a study done by Accenture in their Ninth Annual Cost of Cybercrime Global Study. By Corien Vermaak, cyber security specialist...
Ace Black Friday with this cheat sheet
What started as a post-Thanksgiving blowout sale by US retailers has snowballed into one of the most significant calendar days for consumers and the retail industry the world over. Black Friday, which always falls on the day after the US's Thanksgiving holiday, is...
F5 collaborates with AWS
F5 Networks has announced a multi-year global Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to allow customers to use F5 for new cloud-native application workloads and extend their existing F5 investments on AWS. F5's application services...
Business Analyst (Payments) at Parvana Recruitment
Description:The Business Analyst will be responsible for bridging the gap between business needs and technology solutions. This role involves working closely with stakeholders to gather requirements, analyse processes, and develop solutions that meet business...
Data Architect / Solution Architect at Datonomy Solutions
Job Overview:We are seeking an experienced Data Architect with strong Solution Architecture expertise to lead the data engineering efforts for a financial data migration project. The role focuses on designing, building, and optimizing data pipelines to support the...
SAP ABAP Consultant at Sabenza IT & Recruitment – Gauteng Pretoria
Transform SAP, One ABAP Line at a Time! We're looking for a SAP ABAP Consultant who can write efficient, scalable, and high-performance code that keeps business operations running smoothly. If you're passionate about SAP enhancements, integrations, and...
L2 Network Engineer (CISCO MERAKI) at Sabenza IT & Recruitment – Western Cape Cape Town
We're looking for a Level 2 Network Engineer to join our dynamic team in Cape Town. If you have strong experience with Cisco and Cisco Meraki solutions and solid expertise in Microsoft support, this is the role for you! You'll be responsible for designing,...
Applications Engineer – Gauteng Kempton Park
Applications EngineerApplications EngineerKey Areas of Responsibility:DevelopmentWork with suppliers to create detailed technical requirements, including system architecture, hardware, software, and data, ensuring risk management, quality considerations, and product...
Business Analyst (Payments) at Parvana Recruitment – Remote Remote
Description:The Business Analyst will be responsible for bridging the gap between business needs and technology solutions. This role involves working closely with stakeholders to gather requirements, analyse processes, and develop solutions that meet business...
Data Architect / Solution Architect at Datonomy Solutions – Western Cape Cape Town
Job Overview:We are seeking an experienced Data Architect with strong Solution Architecture expertise to lead the data engineering efforts for a financial data migration project. The role focuses on designing, building, and optimizing data pipelines to support the...
Senior Full Stack Web Developer: Cloud Services – Remote
ENVIRONMENT:A prominent web hosting company is looking for a talented Senior Full-Stack Developer to lead the development of their new product. The ideal candidate will have prior experience with cloud technologies, React, Django, and AngularJS, as well as expertise...
Software Quality Engineer (Automation) (JHB/CPT)
ENVIRONMENT:A global leader in industrial safety and software solutions is seeking a Software Quality Engineer to join their growing team. This company is dedicated to developing cutting-edge, life-saving software solutions that serve industrial workforces around the...
Automation Test Analyst (SQE)
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Automation Test Analyst to join our financial services client based in Sandton for a 12-months contract role.What you will be...
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