Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
Nampak detects security breach
Nampak has become the latest victim of cybercrime, having detected unauthorised activity on its IT systems last week (20 March 2024). Manufacturing and operations are not affected. The company has made a voluntary disclosure about the attack. "An unknown third-party...
Mobile IDs, MFA, sustainability emerge as top security trends
A new HID study, the 2024 State of the Security Industry Report, delves into the underlying concerns driving upcoming innovations and the technologies that underpin them, helping security leaders to be proactive in adapting to evolving challenges. This year's survey...
These are the top supply chain technology trends for 2024
Advancements in technology will provide supply chain technology leaders and chief supply chain officers (CSCOs) with opportunities to support new business models, augment and automate decision making and foster ecosystem collaboration, according to Gartner. With these...
Gaming PCs to bounce back, monitors continue to grow
Global shipments for gaming PCs suffered the same fate as the overall PC market in 2023 with the gaming category declining 13,2% year over year to 44-million units for the year. However, gaming monitors were able to buck the trend as lower pricing helped drive volume...
Digital twins market heads for $150bn by 2030
With advancements in Internet of Things (IoT), cloud, artificial intelligence (AI) and data analytics, the global market for digital twins, spanning software and services, is projected to exceed $150-billion in 2030, says GlobalData. Digital twins are becoming...
InfoSec professionals question relevance of formal education
Amid acute shortages of cybersecurity professionals, acting information security (InfoSec) experts are questioning the relevance of the formal education they received, Kaspersky's new global research shows. The survey revealed that one in two cybersecurity...
Intel debuts initiatives for AI PC developers, hardware vendors
Intel has created two new artificial intelligence (AI) initiatives as part of the AI PC Acceleration Program: the AI PC Developer Program and the addition of independent hardware vendors to the program. These are critical for enabling the software and hardware...
Westcon growth to boost Datatec revenues
Datatec has released a trading update, reporting that group revenue is expected to be approximately $5,44-billion (FY23: $5,14-billion), representing a year over year increase of 5,8%. The group reports that it built on the strong operational performance reported for...
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STEM Hackathon helps prepare township learners for 4IR
Accenture hosted this weekend the STEM Hackathon for learners from Alexandra, Diepsloot and Olievenhoutbosch this weekend, enabling them to visualise the data used in science, technology, engineering, and math (STEM) curriculum in a practical manner. The Hackathon...
What to look for in a background screening provider
Employee background screening is highly valuable in the recruitment process as it assists with the identification of red flags such as criminal behaviour, unverified qualifications, fabricated experience and other CV embellishments. Its ability to deliver transparency...
Canon continues to meet green goals
Canon South Africa continues its path towards carbon neutrality by implementing strong systems and processes to manage environmental impacts responsibly across operations and through the supply chain. The company has set the target to reduce the lifecycle carbon...
LanDynamix helps Bigen leverage VoIP
LanDynamix has implemented a voice-over-Internet-protocol (VoIP) solution for Bigen Group's Bloemfontein office. The new installation is expected to reduce telephone costs by up to 50%. However, cost savings cannot come at the expense of quality, says Mark Oakes, IT...
In Moscow, just 18% of men shop online
The Department of Information Technology (DIT) of the City of Moscow and the city's digital technologies platform ICT.Moscow have carried out a study of the capital's digital ecosystems. The results show women shop online (82%) and use food delivery services more...
Truecaller launches user verification for the mobile web
Truecaller has announced the global launch of its Truecaller SDK solution exclusively for the mobile web platform. With this, Truecaller SDK now supports all the key mobile platforms across Android, iOS, React and now mobile web including Progressive Web App support....
FaceApp creates wave of opportunity for scammers
The latest hype around the FaceApp application has attracted scammers who want to make some quick profits, ESET research has shown. Scammers have been using a fake "Pro" version of the application as bait and have made an effort to spread the word about this...
Four ways to be safer online
Free and low-cost public Wi-Fi is a great value-add when you don't want to blow the budget on mobile data. But while everyone enjoys the free access at hotels, event venues and malls, we also need to take cyber-precautions - especially in public WiFi hotspots. That's...
Globalstar satellites redefine connectivity boundaries in Industrial IoT
According to IDC's new IoT spending guide, Internet of Things (IoT) solutions will be primarily driven by the manufacturing, process manufacturing and transportation industries, accounting for nearly a third of total worldwide spend by 2023. In industry, IoT has...
Takealot, Superbalist plan annual shopping bonanza
The Takealot Group is planning what it believes to be a first-of-its-kind shopping event in South Africa. The Ultimate Checkout Sale is the Takealot Group's beginnings of creating a South African version of an annual shopping event akin to those already established in...
Service Desk Agent I – Gauteng Midrand
We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and...
Java Spring Developer
Participate in all relevant Agile ceremonies. Meet with end users to understand Business requirements. Contribute to the refinement and sizing of user stories. Develop systems solutions in line with quality and delivery requirements. Identify risks / impediments and...
PHP / Rust Developer at QE Services
My client based in Cape Town is currently looking for a PHP / Rust Developer to join them on a permanent basis. IT / Finance Responsibilities Build efficient, testable, and reusable Rust modulesSolve complex performance problems and architectural challengesEnsure code...
Intermediate Database Administrator
Intermediate Database Administrator - 6 Month ContractIntermediate Database Administrator - 6 Month ContractKey Responsibilities:Install, configure, and maintain database systems.Monitor database performance, implement changes, and apply patches and upgrades.Optimize...
Java Spring Developer – Gauteng Pretoria
Participate in all relevant Agile ceremonies. Meet with end users to understand Business requirements. Contribute to the refinement and sizing of user stories. Develop systems solutions in line with quality and delivery requirements. Identify risks / impediments and...
PHP / Rust Developer at QE Services – Western Cape Cape Town Region
My client based in Cape Town is currently looking for a PHP / Rust Developer to join them on a permanent basis. IT / Finance Responsibilities Build efficient, testable, and reusable Rust modulesSolve complex performance problems and architectural challengesEnsure code...
Intermediate Database Administrator – Gauteng Houghton Estate
Intermediate Database Administrator - 6 Month ContractIntermediate Database Administrator - 6 Month ContractKey Responsibilities:Install, configure, and maintain database systems.Monitor database performance, implement changes, and apply patches and upgrades.Optimize...
Applications Architect
A well-established business is seeking to appoint a Applications ArchitectTo design and maintain the enterprise-wide application architecture as guided by the EA standards, procedures and policies.EDUCATION, SKILLS AND EXPERIENCE:Degree in Computer ScienceTOGAF...
Project Manager
Our client is a specialist management consultancy dedicated to delivering innovative solutions within the asset management, banking and retail industries. Their experienced consultants work closely with clients in South Africa and the UK to offer expert advisory...
Commercial Analyst
Job Title: Commercial Analyst Location: Century City, Cape Town Salary: R24 000 Reports to: Head of Merchandising Team: Merchandising Work Arrangement: Hybrid (Monday to Thursday in-office, Friday work-from-home) Company Overview Our client is a leading e-commerce...
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