Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
High-end firewalls drag down network security market
The $4-billion market for high-end firewalls suffered its third consecutive quarter of year-on-year (YoY) declines which brought down the entire network security market to single-digit YoY revenue growth after eleven straight quarters of double-digit growth. This is...
Siemens and Intel to collaborate on advanced chip manufacture
Siemens AG and Intel have signed a memorandum of understanding (MoU) to collaborate on driving digitalisation and the sustainability of microelectronics manufacturing. The companies will focus on advancing future manufacturing efforts, evolving factory operations and...
Key changes in MTN leadership
MTN's group chief operating officer (GCOO) and group exco member Jens Schulte-Bockum will step down when his fixed-term contract ends on 31 March 2024. Selorm Adadevoh will succeed him in the role of group chief commercial officer (GCCO) - a designation that aligns...
AI Alliance aims to advance open, safe, responsible AI
AI advancements are leading to new opportunities that can improve how we work, live, learn and interact with one another. Open and transparent innovation is essential to empower a broad spectrum of AI researchers, builders, and adopters with the information and tools...
Finance leaders embrace AI
Sixty-eight percent of finance organisations are using AI or plan to use the technology, according to a recent survey of finance leaders by Gartner. A May 2023 survey of 133 finance leaders found that 39% of respondents are using AI/machine learning (ML), and an...
GenAI levels up game characters
To enhance the gaming experience, studios and developers spend tremendous effort creating photorealistic, immersive in-game environments. But non-playable characters (NPCs) often get left behind. Many behave in ways that lack depth and realism, making their...
African smartphone market resilient
Africa's smartphone market has remained resilient in the face of macroeconomic challenges, high inflation, and forex issues, with shipments increasing 12,8% year on year in Q3 2023 to reach 20,1-million units. That's according to the latest Worldwide Quarterly Mobile...
Software testers embrace AI
A new "Future of Quality Assurance 2023" study by LambdaTest of 1 615 software testing professionals from 70 different countries has shed new light on software testing practices in 2023, including finding that 78% have already adopted AI. 2023 has seen a number of...
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Data integration a ‘must-have’ for cloud enterprises
Cloud integration is rapidly becoming one of 2018's top software trends. Andrea Tucker, business applications head (R&D) at e4, says that developing data integration is proving to be a 'must-have' for cloud-focused enterprises and service providers. There is a...
Troye partnership debuts flash platform
managed IT services provider Troye has partnered with Pure Storage, the all-flash storage platform that helps innovators build a better world with data. The Pure Storage Data Platform offers a simpler, more effective and more flexible solution for cloud infrastructure...
Hazardous waste management system launched
Healthcare institutions have a legal duty to ensure that their hazardous waste is managed responsibly. As stipulated in the Proposed National Health Care Risk Waste Management Regulations (2018), the person in charge of a health establishment must ensure that health...
Cyber-security defences for the public sector
In the public sector the risks of data breaches are vast, costing millions in halted or impacted operations, lost revenue, data recovery and more. By Sanjay Vaid, Ddrector: cybersecurity and risk services Africa for continental Europe at Wipro Allied to this is the...
Trackmatic simplifies inbound yard execution
Trackmatic will present its market-leading inbound yard execution management solution at the 40th Annual SAPICS conference. The solution, Link, is designed to enable simple and efficient inbound logistics. It is both cost-effective and comprehensive in its...
Urgent need to fill African security skills
Africa's business cannot afford to wait five years or more for security engineers to hone high-end skills - new skills development models must be introduced now, as the Fourth Industrial Revolution sweeps the continent, says Paul Williams, country manager: southern...
Microsoft helps SA NPOs drive impact
Microsoft Philanthropies has announced $1-million in cash and technology grants to three innovative South African non-profit organisations (NPO) to help further their work in driving greater social impact in South Africa. The grants - to Youth Empowerment Services...
Different cloud priorities for African markets
Matthew Barker, divisional sales manager for Sub-Saharan Africa at F5 Networks, talks about how app usage differs across countries. When it comes to hosting and accessing applications in the cloud, businesses in South Africa have very different priorities to those in...
Supply chain is about service first
It has been four decades since South Africa hosted its first supply chain conference, SAPICS. Since then, there has been significant innovation, leading to evolutionary trends and a change in approach. But what matters more today, and has for many decades, is the...
SA businesses reluctant to insure against cyber-attacks
South African companies have suffered several cyber-crime incidents over the past few years, yet local businesses are still reluctant to insure against this risk. Roy Wright, head of risk solutions at financial advisory group GTC, believes there are two primary...
Senior Data Engineer
Primary Duties and Responsibilities: The Data Engineer will have a knack for data analysis, data manipulation and data modelling. The consultant will be responsible for understanding and driving the overall technical vision and planning of a client's organisation and...
IT Project Manager at M&M Consulting
MUST BE IN IT INDUSTRYClearly define the project goals, objectives, and scope.Assign roles and responsibilities to the project team membersCreate a detailed project plan with tasks, timelines, and resource allocation.Develop and maintain the project schedule,...
Systems Engineer (Azure/Cloud) on-site (contract) (TB)
The Systems Engineer: Microsoft Cloud Services is responsible for ensuring the stable operation of the IT server infrastructure across the entire organisation in order to maintain high levels of availability and security. The role is responsible for the...
Software Developer II – Gauteng Sandton
Software Developer IISoftware Developer II - 12 Month Contract Key Responsibilities:Realize the detailed design through programming and configuration.Provide guidance and mentoring to other software developers. Desired Skills: Developer Information Technology Software...
Senior Data Engineer – Western Cape Century City
Primary Duties and Responsibilities: The Data Engineer will have a knack for data analysis, data manipulation and data modelling. The consultant will be responsible for understanding and driving the overall technical vision and planning of a client's organisation and...
IT Project Manager at M&M Consulting – Gauteng Woodmead
MUST BE IN IT INDUSTRYClearly define the project goals, objectives, and scope.Assign roles and responsibilities to the project team membersCreate a detailed project plan with tasks, timelines, and resource allocation.Develop and maintain the project schedule,...
Systems Engineer (Azure/Cloud) on-site (contract) (TB) – Gauteng Johannesburg
The Systems Engineer: Microsoft Cloud Services is responsible for ensuring the stable operation of the IT server infrastructure across the entire organisation in order to maintain high levels of availability and security. The role is responsible for the...
Scrum Master
Scrum Master Scrum MasterEducational / Experience Requirements:Scrum master certification (mandatory)Basic understanding of software developmentBachelors degree (advantage)Excellent communication and servant leadership skillsProblem-solving and conflict resolution...
IT DevOps Engineer
Fully remote position or in office if preferred. The position reports to the DevOps Engineering Manager Your mission, should you choose to accept it: Terraform to manage Cloud Infrastructure, Chef to manage virtual serversBuilding and deploying systems for metrics,...
Data Engineer
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Data Engineer to join our financial services client based in Sandton for a 12-months contract role.What you will be doing The...
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