As economies shift, Africa urged to follow the money

Kathy Gibson reports from the AI Everything Summit in Nairobi – Africa is enjoying a renaissance as it embraces technology and artificial intelligence (AI) to drive its future growth. But there is a danger that the continent will remain a mere consumer of the...

SA holds its own as global AI adoption accelerates

Worldwide adoption of artificial intelligence continued to rise in the first quarter of 2026, according to Microsoft’s Global AI Diffusion Q1 2026 Trends and Insights report from its AI Economy Institute. During the quarter, AI usage increased by 1,5 percentage points...

Enterprise AI hits the wall

Enterprise AI is outgrowing the architecture and infrastructure beneath it as data privacy and sovereignty requirements tighten, according to new research from NTT Data. The latest research finds a widening split between enterprises that are redesigning AI for...

Information integrity passes geopolitics as the top risk

Information integrity risk, caused by the proliferation of AI‑enabled decision-making and uncertain AI transparency requirements, gained the top rank of emerging risks for the first quarter of 2026, according to Gartner. The Gartner Quarterly Emerging Risk...

SA on the cusp of a BPO boom

Kathy Gibson reports - The business process outsourcing (BPO) industry in South Africa is booming, with significantly more growth ahead. Thanks to years of investment by government and the private sector, the BPO sector already accounts for around 100 000 jobs and has...

Impact sourcing helps unemployed build solid careers

Kathy Gibson reports - As one of South Africa’s largest business process outsourcing (BPO) providers, CCI faces a perpetual challenge in staffing its contact centres with skilled agents and managers. Conventional wisdom dictated that the best agents fitted a narrow...

Hybrid cloud steps up to meet business needs

Hybrid cloud is still the frontrunner as the ideal IT infrastructure model, according to 86% of respondents to Nutanix's third global Enterprice Cloud Index survey. The study measures enterprise progress with adopting private, hybrid and public clouds. This year,...

Public cloud spend continues growth trend

Worldwide end-user spending on public cloud services is forecast to grow 18,4% in 2021 to total $304,9-billion, up from $257,5-billion in 2020, according to Gartner. "The pandemic validated cloud's value proposition," says Sid Nag, research vice-president at Gartner....

5G could be worth $31trn by 2030

The 5G consumer market could be worth $31-trillion by 2030 globally, according to the new "Harnessing the 5G Consumer Potential" report from Ericsson ConsumerLab. The report estimates that communications service providers (CSPs) could earn $3,7-trillion of that total...

Covid-19 plays havoc with gig economy

The pandemic has had a potentially-devastating effect on workers in the gig economy. This is according to "The Digital Hustle: Gig Worker Financial Lives Under pressure", a report from fintech investor Flourish that shwos the impact of the Covid 19 pandemic on the...

Covid-19 threatens women’s workplace gains

Decades of work and hard-won gains into achieving gender equality in the labour market in South Africa could be derailed by the effects of the Covid-19 pandemic. This is according to a research paper by the Southern African Labour and Development Research Unit...

Digitalisation brings new compliance risks

There are major risks associated with digitalisation, with 41% of respondents in a new survey admitting their organisation has already experienced enforcement investigations by regulators because of technology that was poorly on-boarded and/or implemented. According...

Robotic process automation demystified

Robotic process automation (RPA) is expected to be one of the hot trends in 2021, as organisations across the globe look to gain competitive advantage. Automation has the potential to streamline business processes, freeing up time, money and talent, while ensuring...

AR/VR spend on growth trajectory

Worldwide spending on augmented reality and virtual reality (AR/VR) is forecast to accelerate out of the pandemic, growing from just over $12.-billion this year to $72,8-billion in 2024. According to the International Data Corporation (IDC) Worldwide Augmented and...

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DevOps Engineer

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