Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
FNB scoops brand accolades
FNB has been recognised as the top performing financial institution across three categories at the 15th Brand Africa 100 South Africa’s Best Brands awards, being named the Most Admired Financial Services Brand, Most Admired Banking Brand and Most Admired African Brand...
Proba-3 mission creates artificial solar eclipse
The European Space Agency’s Proba-3 mission has unveiled its first images of the Sun’s outer atmosphere – the solar corona. The mission’s two satellites, able to fly as a single spacecraft thanks to a suite of onboard positioning technologies, have succeeded in...
Call to strengthen child online protection in Africa
The GSMA, in partnership with the mobile industry, is calling for strengthened collective action to protect children online across Africa. Building on insights from a high-level roundtable convened at the Ministerial Programme during MWC25 Barcelona, the GSMA has...
AMD unveils vision for an open AI ecosystem
AMD has delivered an end-to-end integrated AI platform vision and introduced its open, scalable rack-scale AI infrastructure built on industry standards at its 2025 Advancing AI event. AMD and its partners showcased: How they are building the open AI ecosystem with...
Goal of eliminating malaria by 2030 is in jeopardy
Africa could see 554 000 additional malaria deaths due to climate change, unless urgent action is taken. The goal of eliminating malaria by 2030 is in jeopardy, as climate change, population growth, and funding shortfalls converge to reverse hard-won gains over the...
Paratus Zimbabwe, Powertel sign long-distance fibre deal
Paratus Zimbabwe has signed a deal with PowerTel to launch a high-capacity national fibre network across Zimbabwe. PowerTel is the wholly-owned subsidiary of Zimbabwe Electricity Supply Authority (ZESA) and is licensed to operate an optic fibre backbone network. ...
Mixed results for hardcopy peripherals
The global HCP market grew year-over-year (YoY) for the third consecutive quarter in Q1 2025, recording a 2,7% growth to approximately 19,4-million units shipped. Shipment value, on the other hand, saw a YoY decrease of -3,2% to roughly $9-billion, according to...
Caution urged as Truth Social enters crypto ETF space
US president Donald Trump’s Truth Social has filed with the US Securities and Exchange Commission to launch a dual Bitcoin and Ethereum exchange-traded fund (ETF) – a move that has sparked concern from at least one financial advisory organisation. The proposed fund,...
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Braintree wins Intelligent ICT Award
Braintree has won the prestigious Intelligent ICT Award for Intelligent Cloud Solutions Provider, in recognition for its work in facilitating an ERP system upgrade for power tool distributor Stevens & Co. Despite the inherent challenges of such a significant...
Avanti Communications launches LEO services in SA
Avanti Communications has launched Low-Earth-Orbit (LEO) satellite connectivity services in South Africa. Avanti has partnered with Q-KON, a leading satellite engineering enterprise for southern Africa, to deliver seamless LEO connectivity from Eutelsat OneWeb. The...
First Distribution and Druva – Fully managed data security across enterprise, cloud, SaaS, and end user
In the rapidly evolving digital landscape, safeguarding data resilience has become a top priority for CIOs worldwide, with concerns escalating about cyber threats, exfiltration risks, and privacy breaches. In response to these challenges, First Distribution and Druva...
Why we need diverse thinking in the age of AI
Great minds do think alike, but too many homogeneous minds can create hive thinking, which is something we need to move away from as a society. By James Fisher, chief strategy officer at Qlik Social media is a good example of this: it has created an intellectual...
Competitive edge in the age of GenAI lies in rapid skilling
South African organisations are faced with hard-hitting challenges such as loadshedding, high unemployment level, slow economic growth, soaring inflation rate, constant technological shifts, and the changing world of work - to mention a few. These challenges will...
AI can help fill technology training gaps
Upskilling staff with AI skills is no longer something that's 'nice to have', rather, it's now imperative. Workforce and talent management will need to be top of mind for anyone who is navigating technical solutions and teams, writes Jean Van Vuuren, AVP of Hyland....
DSG teams up with Securonix
Digital Solutions Group (DSG) has announced a strategic partnership with US cybersecurity vendor Securonix. Under the terms of the partnership, DSG will provide system integration and support services to Securonix through its digital resilience division, enabling...
#ForeverWena debuts WhatsApp chatbot
In the ongoing fight against HIV/AIDS, technological innovation emerges as a powerful ally. #ForeverWena has launched a WhatsApp chatbot designed to increase awareness and education efforts surrounding HIV/AIDS, particularly among the youth. ForeverWena's WhatsApp...
Access Bank, Mastercard partner on cross-border payments
Access Bank Group has launched a new solution in collaboration with Mastercard to expand access to cross-border payments and remittances to and from the continent. By leveraging the network and treasury capabilities of Mastercard Move, Access Bank will offer instant,...
Root and TFG win Insurance Implementation Leader award
Insurtech Root platform and its customer TFG (The Foschini Group) have won the Insurance Implementation Leader category of the Intelligent ICT Awards Africa 2024. Last year, TFG moved its insurance book onto Cape Town-based start-up Root's digital policy...
Software Engineer (Azure, HTML, CSS, JavaScript) – Western Cape Cape Town
ENVIRONMENT:WRITE well designed, testable, efficient code by using best Software Development practices as the next Software Engineer sought to join the team of a dynamic Digital Transformation Specialist. You will develop systems according to scoping document,...
Enterprise Architect
Key Responsibilities:Architecture Strategy & PlanningDevelop and evolve enterprise architecture blueprints and frameworks aligned to long-term business goals.Define architectural principles, domain strategies, and reference models supporting scalable and...
IT Support Engineer
We are a leading Managed Service Provider (MSP) with an expanding client base and a great team. We currently have several openings due to expansion and we are looking for skilled, dynamic, and passionate IT Support Engineers to join our technical team in Johannesburg,...
Enterprise Architect – Gauteng Randjespark
Key Responsibilities:Architecture Strategy & PlanningDevelop and evolve enterprise architecture blueprints and frameworks aligned to long-term business goals.Define architectural principles, domain strategies, and reference models supporting scalable and...
IT Support Engineer – Western Cape Cape Town CBD
We are a leading Managed Service Provider (MSP) with an expanding client base and a great team. We currently have several openings due to expansion and we are looking for skilled, dynamic, and passionate IT Support Engineers to join our technical team in Johannesburg,...
Front End Developer
Job Summary:We are looking for a skilled Front-end Software Engineer with extensive experience in modern development practices to join our dynamic, cross-functional team. You will be instrumental in the full software development lifecycle-transforming concepts and...
Cybersecurity Specialist (CPT Hybrid)
ENVIRONMENT:A reputable Financial Services Group seeks the technical expertise of a Cybersecurity Specialist with at least 5-10 years' experience in a technical hands-on administrative or engineering role responsible for Cybersecurity toolsets. Your role will include...
Front End Developer – Western Cape Stellenbosch
Job Summary:We are looking for a skilled Front-end Software Engineer with extensive experience in modern development practices to join our dynamic, cross-functional team. You will be instrumental in the full software development lifecycle-transforming concepts and...
Cybersecurity Specialist (CPT Hybrid) – Western Cape Mowbray
ENVIRONMENT:A reputable Financial Services Group seeks the technical expertise of a Cybersecurity Specialist with at least 5-10 years' experience in a technical hands-on administrative or engineering role responsible for Cybersecurity toolsets. Your role will include...
IT Technician
. * Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently. Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements Ensure minimum downtime, proactively...
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