The World Economic Forum today launched the Global Cooperation Barometer to measure the state of global cooperation. The barometer indicates that global cooperation was resilient in multiple dimensions from 2012 until 2020 but overall cooperation declined by 2% from...

Global emissions, which are continuing to rise by 1,5% a year, must be cut by 7% annually until 2030 to limit global warming to 1,5°C, as agreed by countries that signed the Paris Agreement in 2015. This size of emissions reduction is unprecedented, surpassing the...

Over the years, cyber attacks and data breaches became one of the biggest risks in the business sector, compromising sensitive data, and causing a massive financial hit to companies and organisations worldwide. As data applications and technology in the business...

Service organisations looking to make more informed decisions on customer experience (CX) investments and improvement should implement a cohesive voice-of-the-customer (VoC) strategy, according to Gartner. This will allow customer service and support leaders to gain...

New light vehicle sales of 83,4-million globally are forecast in 2021, up 9% from a 2020 projection of 76,5-million, as industry demand levels emerge next year in the wake of recovery from the Covid-19 pandemic – especially in major markets. The IHS Markit forecast...

With the acceleration of digital transformation due to the Covid-19 pandemic, organisations have had to turn to technologies such as cloud computing to ensure business continuity and enable employees to work remotely. By Simon Williams, Metallic sales specialist UKI...

By 1 January 2021, individual consumers and businesses will no longer be able to cash cheques in South Africa. This follows a joint announcement by the SARB, FSCA, PASA and BASA which confirmed that the issuing and acceptance or collection of cheques will cease from...

There has been a new surge in infections by the well-known Phorpiex botnet which has made it the month’s most prevalent malware, impacting 4% of organisations globally. Phorpiex was last seen in the Threat Index’s top 10 in June this year, according to Check Point...

Berg Insight estimates that the global installed base of active off-highway vehicle telematics systems reached 4.4 million units in 2019. This includes connected units deployed on various off-highway vehicles across the construction, mining, agriculture and forestry...

Only 25% of organisations have a standard organization wide definition for sales metrics, according to Gartner. This lack of metric definition standardization is a key roadblock to sales analytics’ ability to drive commercial success. In fact, The Gartner State of...