Check Point Software Technologies' Global Threat Index for October 2023 reveals an alarming trend in cyber threats, with the Remote Access Trojan (RAT) NJRat having dramatically risen from sixth to second place - with a particular focus on targeting government...

With telecoms service providers looking for growth in enterprise revenues from the small and medium-sized business (SMB) market, the combination of intense competition, the long-term impact of the 2007/08 financial crisis, and the Ukraine war are set to squeeze market...

By Kathy Gibson - Cyber protection is becoming the new imperative as organisations around the world realise that the plethora of security tools and data protection protocols they've got running are doing little to protect them from being attacked or losing valuable...

Kathy Gibson reports - No economy can thrive without extensive and reliable energy - and digitalisation can help to ensure that it delivers. The energy industry is currently transitioning, at the same time as digital disruption is becoming mainstream. "We are...

Microsoft aims to make Azure the platform and ecosystem of choice for the mission needs of the space community with its new Azure Space offering. According to Tom Keane, corporate vice-president: Azure Global at Microsoft, the space community is growing rapidly and...

Governments around the world lag their private sector counterparts in digital transformation, especially when it comes to delivering positive customer experience (CX). This is according to a new report from Forrester which shares insights to help governments...

Small and medium businesses (SMBs) continue to digitalise. This is one of the key findings from the Alibaba.com US B2B Small and Medium Business (SMB) Survey, according to which SMBs have accelerated their pivot to digital since January 2020. According to the survey...

Despite research showing an overall decrease in certain malware families and types in sub-Saharan Africa (SSA) in H1 2020 (36% decrease in South Africa, 26% decrease in Kenya and a 2,7% decrease in Nigeria), the human cyber threat remains rife. Africa is not immune to...

In his Economic Reconstruction and Recovery Plan of 15 October 2020, President Cyril Ramaphosa once again placed the emphasis on infrastructure development, job creation, energy security, debt reduction and the fight against corruption. By Nicolaas van Wyk, CEO of the...

Customer service and support leaders must transform their service experience with dynamic customer engagement (DCE) to enable personalised proactive conversations with customers, according to Gartner. However, most service organisations operate in a reactive manner,...