GenAI, LLMs make in impact in the contact centre
Kathy Gibson reports from Gitex - The alignment of broadband availability, lower computing cost, increases in speed, processing power and storage have created a perfect storm for artificial intelligence (AI) to head into the mainstream business world. Omar Javaid,...
Energy drinks and sleepless nights – cybersecurity pros risk burnout
High level staff shortages and a growing cybercrime onslaught are putting South Africa's cybersecurity professionals at risk of burnout - with many suffering from exhaustion, insomnia, disengagement, and a range of physical symptoms. This emerged during a recent Cyber...
Global smartphone sales plunge 20%
The Covid-19 pandemic continued to impact the global mobile phone industry, as worldwide sales of smartphones to end users totaled 295-million units, a decline of 20,4% in the second quarter of 2020, according to Gartner. Among the top five smartphone vendors, Samsung...
Banks still not fully integrating ESG
Environmental, social and governance criteria (ESG) are not yet fully integrated into banks' strategies around the world. More responsible banking practices can be achieved if banks make the criteria part of their risk management frameworks and measure it more...
Inflation back in target range during July
Statistics South Africa (Stats SA) reported on August 25 that consumer price inflation increased from 2,2% year-on-year (y-o-y) in June to 3,2% y-o-y in August. Article by Lullu Krugel, chief economist for PwC Strategy Africa, and Dr Christie Viljoen, PwC...
Covid-19 tops the list of threats in 2020
Covid-19 related threats were the single largest type of threat in the first half of the year. In just six months, Trend Micro blocked 8,8-million Covid-19-related threats, nearly 92% of which were email-based. Cybercriminals shifted their focus from January through...
WEF delays Davos meeting, adds virtual engagement
The World Economic Forum's annual meeting in Davos is the latest major event to be disrupted by the Covid-19 pandemic. The organisation has decided to reschedule the 2021 event to later in the year. According to Adrian Monck, MD: public engagement at the World...
DeathStalker: an APT that spies on SMEs
Kaspersky researchers have published a detailed overview of DeathStalker, a "mercenary" advanced persistent threat (APT) group that has been leveraging efficient espionage attacks on small and medium-sized enterprises (SMEs) in the financial sector since at least...
SA leads in online activism during pandemic
The Change.org Global Digital Civic Engagement Index shows a sharp increase, since the pandemic outbreak, of South Africans using online petitions to voice their concerns, influence policy and persuade decision makers to make changes on issues related to Covid-19....
Human contact still important in contact centres
In today's digitally-driven world, it is safe to say that businesses and brands that do not invest in digital channels are at risk of losing market share and relevance, with 90% of consumers looking for a seamless omni-channel experience. When it comes to customer...
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Mobile Application Developer – Full-time at HOPNED – Gauteng Centurion
The successful candidate will play a leading role in the design and development of new products, maintenance of existing products and migration of existing products to mobile/web applications. This developer will work closely with other developers, product managers,...
Application Architect – Gauteng Centurion
Our client is a leading player in the South African insurance industry, with a rich history of serving customers and providing innovative insurance solutions. We are committed to excellence, innovation, and delivering superior customer experiences. As we continue to...
Solution Architect at Accenture – Gauteng Midrand
Responsibilities The Solution Architect is responsible for bridging the gap between business problems and technology solutions. They help in identifying the best solution among all available choices to solve the existing business problems by carefully reviewing and...
Data Centre Support Engineer
Data Centre Support Engineer - Taking the cloud phenomenon to another level! We are looking for a confident go getter individual who has an urgent sense of delivery looking for exposure to a variety of VMWare hosts with Windows servers! The Company: one of a few...
Automation Tester (Cypress)
ENVIRONMENT:A highly meticulous & self-driven Automation Tester is sought by a leading provider of cutting-edge Telecommunications Solutions in Stellenbosch. You will become a key member in the development of robust, reliable, high throughput systems used by...
Senior PHP Developer
Responsibilities:We are looking for an assistant developer to assist in Developing New Solutions and Maintaining existing Solutions. The candidate must have a good understanding of PHP and C#.NET for porting system across from PHP to C# Desired Skills: - Degree /...
Service Desk Analyst
Our client in the Manufacturing industry is seeking a Service Desk Analyst to join their East London team for a 12 Month Fixed Term Contract.Duties to include:-Supporting 2nd level with information gatheringCategorize Tickets and check for completenessIdentify and...
HR Systems Coordinator – Mining Industry – R1.14Mil – R700K
Hire Resolve's client in the mining industry is urgently seeking the expertise of an HR Systems Coordinator in Limpopo.Responsibilities:Creation and set up of all XTIME (or equivalent) related perimeters i.e new companies (sub-contractors), departments, shifts &...
Fiori UI5/CDS/Odata Developer at Accenture
Qualified candidates will work on SAP® implementations and support projects. This position's primary function is to provide applications and solutions consulting to the customer and project team by understanding, analyzing and translating those requirements to...
Data Centre Support Engineer – Gauteng Edenvale
Data Centre Support Engineer - Taking the cloud phenomenon to another level! We are looking for a confident go getter individual who has an urgent sense of delivery looking for exposure to a variety of VMWare hosts with Windows servers! The Company: one of a few...
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