Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Telecoms industry at centre of SA’s digital fraud tsunami
The scale and sophistication of digital fraud in South Africa is reaching crisis levels - with the telecommunications sector at the centre of the storm. Speaking at the recent SAFPS International Fraud Summit, Thokozani Mvelase, CEO of the Communication Risk...
Dell unveils next-gen AI solutions with Nvidia
Dell Technologies aims to help enterprises accelerate AI adoption and achieve faster time to value through a number of new innovations across the Dell AI Factory with Nvidia, designed to. As enterprises make AI central to their strategy and progress from...
Old Mutual sounds alarm on skyrocketing deepfake scams
Old Mutual has urged South Africans to be on high alert as deepfake scams become increasingly sophisticated and widespread, with scammers now using artificial intelligence (AI) to create convincing fake videos, voices, and images to defraud unsuspecting individuals...
Chris Norton joins Kaspersky as GM: sub-Saharan Africa
Kaspersky has appointed Chris Norton as its new GM for sub-Saharan Africa, with the goal of driving Kaspersky’s expansion across the continent. Kaspersky has been operating in Africa since 2009. In 2024, Kaspersky’s business in Africa achieved standout performance,...
Asokan Moodley to lead NTT Data’s AI efforts in MEA
NTT Data has announced the appointment of Asokan Moodley as gead of GenAI and industry advisory for Middle East and Africa (MEA), effective 1 May 2025. In this strategic role, Moodley will spearhead NTT Data's artificial intelligence (AI) initiatives across the MEA...
Nvidia powers world’s largest quantum research supercomputer
Nvidia has announced the opening of the Global Research and Development Centre for Business by Quantum-AI Technology (G-QuAT), which hosts ABCI-Q — the world’s largest research supercomputer dedicated to quantum computing. Quantum processors promise to augment AI...
xAI responds to Grok’s ‘white genocide’ remarks
xAI has updated the AI-powered Grok chatbot after it posted comments about white genocide in South Africa without citing research or sources. The company found that, on 14 May, an unauthorised modification was made to the Grok response bot’s prompt on X. “This change,...
IIoT market set to boom
The global Industrial Internet of Things (IIoT) market size is estimated to reach $1 693,44-billion by 2030, registering a CAGR of 23,3% from 2025 to 2030, according to a new report by Grand View Research. The market growth is being driven by a significant focus on...
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Deimos achieves Google Infrastructure specialisation
Deimos has achieved Google Infrastructure specialisation, in recognition of its technical proficiency in architecting and building Google Cloud Platform (GCP) infrastructure and workflows for clients across diverse sectors. As a Google Specialisation partner, Deimos...
Xero, Mazars in three-year global deal
Xero has announced a three-year global agreement with Mazars, with the firm being awarded Xero Global Partner status. Mazar clients will have greater collaboration with their advisors and insights across the firm's network, combined with realtime financial data...
Will SA telecoms move to 5G in 2024?
From smoke signals and homing pigeons, long-distance communications have come a long way - today telecom platforms and solutions have transformed how organisations and individuals share voice, data, video and information. The world has moved beyond the physical and...
How load shedding impacts the property market
Load shedding continues to significantly reshape the attitudes of homeowners, and the expectations of buyers and sellers, in the South African property market. This is according to Renier Kriek, MD of Sentinel Homes, who says: "Enjoying one's home to the greatest...
Why more companies should invest in socially responsible hiring
With the fastest-growing youth population globally, it's no surprise that many African countries have a high youth unemployment rate, with far more youth looking for employment than there are opportunities. By Lizelle Strydom, MD of CareerBox Africa The International...
Addressing the scourge of cyberbullying
Bullying is a pervasive risk to South African children, resulting in long-lasting emotional and psychological harm. In addition to physical and verbal bullying, a particularly concerning trend is the increased incidences of cyberbullying, also known as social media...
Bridging the digital divide in SA
In the diverse and dynamic landscape of South Africa, the digital divide is a glaring challenge impeding the progress of educational equity and societal advancement. This divide not only separates communities based on their access to technology but also impacts their...
A beginner’s guide to a lucrative coding career
Have you ever thought about the possibility of rewriting your career story, regardless of the decisions you made in your younger years? Many people believe that the choices we make during our teenage years shape our future. It is said that the subjects we choose in...
Bring smart city technology to your business
The concept of smart cities has become more prevalent over the last decade as more cities around the world adopt the Internet of Things (IoT) to increase operational efficiency, share information and improve both infrastructure and the safety and quality of life of...
Are EV charge points a cybersecurity risk?
The growing popularity of electric vehicles (EVs) will increase the number of EV charging stations, making it essential not to underestimate the importance of cybersecurity. William Petherbridge, systems engineering manager for Southern Africa at Fortinet, emphasises...
Desktop Support Engineer – Gauteng Primrose
We are looking for a Desktop Support Engineer to provide End User Computer Support for users of our client, Africa's biggest sugar producer, with extensive business operations in six African countries, manufacturing sugar and downstream products from cane supplied by...
Senior Web Developer
A company that provides a Platform-as-a-Service (PaaS) solution for financial institutions, focusing on core banking functionalities, digital banking, and related services, is seeking a dedicated and organized Senior Web Developer to join their dynamic...
Full Stack Developer (Senior) at Parvana Recruitment
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
Senior Data Engineer (6-Month Contract) (JHB Hybrid)
ENVIRONMENT:OUR client, a reputable Foundation with a mission to strengthen the entrepreneurial ecosystem, has an exciting 6-month renewable contract project-based role for an experienced Senior Data Engineer. The project entails building an enterprise data platform...
Systems Analyst
Closing Date: 20 August 2025 DescriptionThe purpose of this job is to analyse, design and enhance systems, in order to obtain optimal results and agreed project delivery level Minimum Experience and Education: BSc or BTech in computer science or equivalentTOGAF...
Senior Web Developer – Gauteng Johannesburg
A company that provides a Platform-as-a-Service (PaaS) solution for financial institutions, focusing on core banking functionalities, digital banking, and related services, is seeking a dedicated and organized Senior Web Developer to join their dynamic...
Full Stack Developer (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
Senior Data Engineer (6-Month Contract) (JHB Hybrid) – Gauteng Bryanston
ENVIRONMENT:OUR client, a reputable Foundation with a mission to strengthen the entrepreneurial ecosystem, has an exciting 6-month renewable contract project-based role for an experienced Senior Data Engineer. The project entails building an enterprise data platform...
Systems Analyst – Gauteng Centurion
Closing Date: 20 August 2025 DescriptionThe purpose of this job is to analyse, design and enhance systems, in order to obtain optimal results and agreed project delivery level Minimum Experience and Education: BSc or BTech in computer science or equivalentTOGAF...
Senior Web Developer
A company that provides a Platform-as-a-Service (PaaS) solution for financial institutions, focusing on core banking functionalities, digital banking, and related services, is seeking a dedicated and organized Senior Web Developer to join their dynamic...
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