Worldwide contact centre (CC) and CC conversational AI and virtual assistant end user spending is projected to total $18,6-billion in 2023, an increase of 16,2% from 2022, says Gartner. "Near-term investment growth rates for CC and CC conversational AI and virtual...

From smart factories to next-generation railway systems, developers and enterprises across the world are racing to fuel industrial digitalisation opportunities at every scale - and vital to this is the open-source Universal Scene Description (USD) framework, or...

By Kathy Gibson - Alviva Holdings has experienced a disappointing six months, with revenue down 4% to R7,4-billion, EBIDTA down 8% to R425-million, headline earnings per share down 36% to 94 cents; profit before tax down 41,6% to R178, 98-million and net profit down...

Global sales of smartphones to end users contracted in the fourth quarter of 2019, declining by 0.4% year over year, according to Gartner, Inc. In full year 2019, smartphone sales declined by 1%. "2019 ended a little better than expected, due to slightly improved...

Chatbots, virtual assistants and robots drive seamless and effortless experience, and their usage is bound to increase. Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots...

Results from the International Data Corporation (IDC) Worldwide Quarterly Large Format Printer Tracker show that large format printer shipments grew on a worldwide basis in the fourth quarter of 2019 (4Q19). "Shipment growth in the Europe, Middle East, and Africa...

While South Africa's Budget Speech may only have an impact on new vehicle sales during March, the market seemingly reacted positively to it during February. In January, WesBank had forecast the market to decline 3,5% this year, and the second month of the year will...

Seacom and Tata Communications have joined forces to offer high-speed, reliable pathways between Africa, Europe and Asia to meet the growing demand for connectivity linking these regions. The partnership allows the two companies to leverage each other's regional and...

Finance leaders often struggle to make sense of the many trends that impact their finance function and the wider organisation today. According to Gartner, understanding these 10 trends will help them to succeed in their role. Digital is creating a skills disconnect As...

While the fourth quarter of 2019 saw a decrease in total malware volume, a key global trend also unfolding within the period was the use of macro-enabled documents for malware delivery. This is according to Cofense's Q4 2019 Malware Trends Report, giving insight into...