Third-party platforms the ‘new front door for customer service’
More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT - with search engines being the most popular starting point, according to a new survey by Gartner. The survey of 5 801 customers conducted in...
Amazon’s 1,5-million workforce dwarves its rivals
In the world of tech titans, revenue and profit are measured in hundreds of billions of dollars - and their workforce comes in tens of thousands of people. And while Apple remains the top earner in this elite group - raking in nearly $3 000 per second (meaning it...
Don’t fall for a QR code scam
In today’s digital world, QR codes are placed on almost everything - from yogurt containers and restaurant menus to museum exhibits, and even utility bills and parking lots. People use them to open websites, download apps, collect loyalty programme points, make...
Gaia Renewables 1 expands power portfolio
In a transaction worth more than R200-million, Gaia Renewables 1, listed on the Cape Town Stock Exchange (CTSE), has officially acquired stakes in two renewable energy plants. The transaction includes the sale of what is arguably South Africa’s first solar IPP...
Gaming GPU helps crack a ceramics code
Ceramics - the humble mix of earth, fire and artistry - have been part of a global conversation for millennia. From Tang Dynasty trade routes to Renaissance palaces, from museum vitrines to high-stakes auction floors, they’ve carried culture across borders, evolving...
Counting the real cost of sand and dust storms
Sand and dust storms are exacting an increasing toll on our health and economies, according to a new report from the World Meteorological Organization (WMO), which underlines the need for continued improvements in monitoring, forecasting and early warnings. The...
Global life-saving surgery crisis impacts 160m people
The University of Cape Town (UCT) is part of an international effort to address a global surgical care crisis that is leaving more than 160-million people without access to life-saving procedures each year. A new study, “Surgical Health Policy 2025–2035: Strengthening...
A call for action beyond 67 minutes on Mandela Day
Mandela Day (18 July) encourages South Africans to spend 67 minutes of their time giving back to their communities, or one minute for each of the 67 years former President Nelson Mandela dedicated to public service and fighting for human rights. One of the ways that...
Global IT spend to hit $5,43trn this year
Worldwide IT spending is expected to total $5,43-trillion in 2025, an increase of 7,9% from 2024, according to the latest forecast by Gartner. “While there is a business pause on net-new spending due to a spike in global uncertainty, the effect is subsumed by ongoing...
AI key to transforming manufacturing operations
As the manufacturing industry undergoes rapid transformation, driven by the green transition, digital innovation, and shifting supply chain dynamics, local businesses must adapt or risk being left behind. In its latest report, “AI in Operations: Revolutionising the...
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Electronically-enabled algorithm supports better clinical decisions
A South African first of its kind tool is transforming patient care locally by leveraging Netcare’s advanced electronic medical records system and abundant clinical data. This will help clinicians identify risk of deterioration from common causes earlier among...
Lenovo ISG drives a new era for data centres
In an age of increased digitalisation and the emergence of AI solutions, the data centre is once again companies’ most vital tool in staying competitive. Which is why Lenovo’s Infrastructure Solutions Group (ISG), with its range of data centre infrastructure solutions...
Services underpin user success
Work used to be a place that people went to: today companies understand that it’s what people do – and where they are shouldn’t make any difference. The idea of the remote or hybrid workplace may have become widespread after the disruptions of the Covid-19 pandemic...
Lenovo in a push to democratise IT
Lenovo is approaching the burgeoning AI opportunity with its Smarter AI for All strategy. “We came up with this manta as a result of customers asking us what Lenovo is doing with AI,” says Yugen Naidoo, GM: Lenovo Southern Africa. “We realised we needed to democratise...
Understand the real value of CRM in a modern telecoms business
The telecommunications sector in Africa is evolving from a network-centric to a customer-centric business model, where deeply understanding the individual behaviour of subscribers is becoming a competitive differentiator. Craig Palmer, CEO of VAS-X In Africa,...
How modern regtech can help dethrone cash
South Africa’s regulators, fintechs, payment companies and financial institutions have launched a range of powerful digital finance services and solutions over the past few years in an effort to displace cash-based payments and improve financial inclusion. By Bradley...
Bridging the cybersecurity workforce gap
The digital age has brought unparalleled opportunities for innovation, connectivity, and economic growth. By Hamid Maher, Kevin Huard, Hakim Hamane, Younes Zrikem of Boston Consulting Group At the same time, it has also introduced a growing array of cyber threats that...
Challenges and opportunities for SMEs
South African small and medium enterprises (SMEs) have had a tumultuous few years, affected by a broad spectrum of political and economic issues. Despite these challenges, many business owners managed to keep their businesses afloat, and some have even found...
What diversity in education looks like, and why it matters
South Africa’s classrooms mirror the complexity of our broader society: a blend of cultures, languages, histories, and perspectives, working towards a common goal. And, while this diversity is one of our greatest strengths, it brings with it the responsibility to...
How GenAI is leaking companies’ secrets
Beneath the surface of GenAI’s outputs lies a massive, mostly unregulated engine powered by data – your data. And whether it’s through innocent prompts or habitual oversharing, users are feeding these machines with information that, in the wrong hands, becomes a...
Systems Business Analyst
Job Title: Systems Business Analyst - VAS & Cellular Location: Western Cape Job Type: Permanent | On-siteIntroduction: A leading retail organisation is seeking a highly analytical and detail-oriented Systems Business Analyst to join their Technology team,...
Data Analyst (JHB Hybrid)
ENVIRONMENT:A Community Upliftment Programme in Joburg seeks a Data Analyst with excellent knowledge of and ability to work with SQL databases who will play a key role in supporting data-driven decision-making and programme improvement. You will focus on enabling...
Intermediate Full Stack Developer (Onsite) – Western Cape Cape Town
ENVIRONMENT:Our partner is a globally acknowledged business consulting firm with expertise in enterprise resource planning, corporate performance management, business intelligence, financial and costing principles, shared services, and employee performance management....
MongoDB Developer – Gauteng Johannesburg
A leading technology solutions firm based in Johannesburg is seeking a MongoDB Developer to join their growing team in Johannesburg. This role is ideal for a driven and detail-oriented professional with strong database development experience and a passion for building...
Systems Business Analyst – Western Cape Cape Town
Job Title: Systems Business Analyst - VAS & Cellular Location: Western Cape Job Type: Permanent | On-siteIntroduction: A leading retail organisation is seeking a highly analytical and detail-oriented Systems Business Analyst to join their Technology team,...
Data Analyst (JHB Hybrid) – Gauteng Dunkeld
ENVIRONMENT:A Community Upliftment Programme in Joburg seeks a Data Analyst with excellent knowledge of and ability to work with SQL databases who will play a key role in supporting data-driven decision-making and programme improvement. You will focus on enabling...
Software Engineer (Typescript, React, Node.js)
ENVIRONMENT:Our client, a comprehensive digital agency located in Reading, UK, and Stellenbosch, South Africa, is in search of a skilled Software Engineer to become a valuable member of their team. As a problem solver, you will collaborate with both customers and...
Senior Project Manager
Are you passionate about renewable energy and ready to lead high-impact solar PV projects across South Africa?A dynamic and fast-growing consultancy is seeking an experienced Senior Project Manager to oversee the full project lifecycle of solar PV installations,...
SAP Functional Consultant – 3139
SAP MM Consultant (8+ Years) – Join Our Agile Team!We're looking for an experienced SAP MM Specialist to configure, support, and optimize our SAP landscape. If you are certified in SAP MM, thrive in Agile environments, and have a proven track record of delivering...
UI/UX Designer – 0845
UI/UX Designer Wanted (5+ Years Experience) — Join Our Agile Team!We're looking for a skilled UI/UX Designer with strong Figma expertise to craft intuitive, user-centered interfaces for web and mobile. If you excel at wireframing, prototyping, user research, and...
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