Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Family-favourite brands used in cyberattacks
Ahead of the International Day of Families, observed on May 15, Kaspersky experts analysed cyberthreats that use popular family-focused brands, such as Disney, Lego, Toca Boca and others as bait. The research, based on selected keywords monitoring, revealed a steady...
These are the trends shaping the cloud’s future
Cloud dissatisfaction, AI/machine learning (ML), multicloud, sustainability, digital sovereignty and industry solutions are among the top trends shaping the future of cloud adoption over the next four years, according to Gartner. Joe Rogus, director: advisory at...
First-party fraud now the leading form of attack
There’s been a significant swing in the composition of global fraud attacks, with first-party fraud now the leading type globally, representing a third (36%) of all reported fraud in 2024, up from 15% the year before. This is among the findings from the new LexisNexis...
Q-Kon brings the Outernet to Africa
Q-Kon has signed a memorandum of understanding (MoU) with Outernet provider Rivada Space Networks power network expansion and digital transformation across Africa. Q-Kon will leverage Rivada’s Outernet to provide resiliency for specialised data networks across Africa...
Even experienced users fall victim to AI phishing attacks
The evolution of AI is not only affecting various industries, but it has also transformed cybercriminals’ tactics. One alarming trend is the use of AI to enhance phishing scams, refining them, targeting specific individuals, and making these attacks almost impossible...
Data, analytics key to AI strategies
Organisations’ AI strategy and operating model are being driven by chief data and analytics officers (CDAOs) in 70% of cases, according to a new Gartner survey. The Gartner CDAO Agenda Survey for 2025 from September through November 2024 among 504 data and analytics...
Trade wars set to increase Big Tech antitrust scrutiny
The consensus around the need to regulate digital monopolies has never been stronger on both sides of the Atlantic. Under the second Trump administration, transatlantic tensions over digital regulation, including antitrust, will heighten, as Big Tech is caught in an...
Mobile PoS heralds the modern retail era
While the economic landscape has been anything but stable, with international trade tensions and the national budget fallout spooking the market before rebounding when the VAT increase was later withdrawn, the retail sector is showing remarkable resilience. This is...
More News Today
Vertiv more than doubles manufacturing capacity after acquisition
Vertiv has increased capacity of its switchgear, busway and integrated modular solutions (IMS) business by more than 100% since acquiring the E&I Engineering and PowerBar Gulf switchgear, busway and IMS business in November 2021, and anticipates further doubling...
Shaping the future of SA education
The future is becoming increasingly difficult to think about, let alone plan for. The vital need for education systems in South Africa to improve and meet the pressing needs of society and our economy only compound this difficulty. The rate at which technology is...
The evolving role of the CIO requires a sustainability focus
As the world becomes increasingly digital and a shift by organisations to pursue generative AI (GenAI), a shift is taking place within boardrooms. CIOs are now fulfilling more strategic roles to drive digital transformation and sustainability. By Sarwar Khan, BT...
Take the lead in shaping your career path
In the face of South Africa's unemployment crisis, graduates seeking employment may encounter challenges with finding a suitable job. By Zanele Lecage, recruitment consultant at Altron Karabina However, taking charge or having a proactive approach to shaping your...
Designing networks for the digital era
While it's true that organisations who wish to thrive in the digital era must effectively modernise their networks by planning a transformation map that navigates network complexity, there are some myths around this journey that are misleading, and counterproductive...
LG shares future vision
LG Electronics' (LG) CEO William Cho and key company executives introduced the strategies LG is implementing to achieve its 'Future Vision 2030' goal, during a press conference held for Korean media in Las Vegas. The CEO began the proceedings by noting that LG had...
Synthesis achieves AWS Migration Competency
Synthesis has met the standard required for AWS Migration Competency. Obtaining the AWS Migration Competency has stringent requirements that need to be met such as expertise, experience and several validated use cases where you've proven your expertise in migrating a...
Insurance companies weather the storm with threat alerts
Customers only engage with insurance companies during the claims process when something has been damaged - whether a home, a vehicle, or a business. And that's where weather intelligence can improve and enhance the customer experience, while saving insurance companies...
Veeam enhances global ProPartner network
Veeam Software has announced several updates and enhancements of its Veeam ProPartner Network program aimed at helping partners around the world to benefit from the growing adoption of Veeam technology. The program updates are focused on supporting partner...
Cybersecurity tips for a happy New Year
Some people may feel down when the long-awaited New Year does not really bring anything new and keeping their resolutions after the holiday is no easier than before it. When it is not yet possible to dramatically change a lifestyle, it can be better to focus on...
Server Engineer
Job DescriptionOur client is seeking a skilled Server Engineer with strong operational experience and expertise across legacy and modern Windows Server environments. The ideal candidate will be responsible for maintaining, securing, and optimising server...
Implementation Project Manager – 6 month contract – Remote Remote
Our client is seeking a skilled Project Manager to lead and deliver end-to-end application implementation projects. The ideal candidate will have proven experience managing software deployments, coordinating cross-functional teams, and ensuring successful delivery...
Technical Test Analyst – Gauteng Centurion
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Technical Test Analyst to join our financial services client based in Centurion.What you will be doing: Assist with the testing...
Server Engineer – Western Cape Cape Town
Job DescriptionOur client is seeking a skilled Server Engineer with strong operational experience and expertise across legacy and modern Windows Server environments. The ideal candidate will be responsible for maintaining, securing, and optimising server...
Intermediate C# Software Engineer (JHB/CPT Hybrid)
ENVIRONMENT:SHAPE high-value delivery working on impactful projects as your coding expertise as an Intermediate C# Software Engineer is sought by a niche Software company in the Fuel Sector. You will play an important role in contributing to the team's delivery and...
Power BI Specialist
Role Summary:Our client is seeking a Power BI Specialist with expertise in developing interactive dashboards, complex data models, and insightful analytics solutions. The successful candidate will have a strong grasp of data visualisation best practices and the...
Intermediate C# Software Engineer (JHB/CPT Hybrid) – Gauteng Johannesburg
ENVIRONMENT:SHAPE high-value delivery working on impactful projects as your coding expertise as an Intermediate C# Software Engineer is sought by a niche Software company in the Fuel Sector. You will play an important role in contributing to the team's delivery and...
Power BI Specialist – Remote Remote
Role Summary:Our client is seeking a Power BI Specialist with expertise in developing interactive dashboards, complex data models, and insightful analytics solutions. The successful candidate will have a strong grasp of data visualisation best practices and the...
QA Tester (JHB Hybrid)
ENVIRONMENT:PLAY a crucial role ensuring quality and reliability of software as the next QA Tester wanted by a leading Innovator in the Fuel Sector to join its Joburg team. You will perform Manual Testing which will include Functional, Regression, and Integration...
Applications Architect
Applications Architect - Centurion Permanent | Competitive Total Cost to Company | Senior Role Our client, a strategic financial regulatory institution is looking for an Application Architect professional to shape the future of enterprise-wide applications. This...
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