Humans will be more cost-effective than GenAI for CX
By 2030, cost per resolution for generative AI (GenAI) will exceed $3, higher than many B2C offshore human agents, according to Gartner. Rising data center costs, a pivot from subsidised growth to profitability for AI vendors, and increasingly complex use cases that...
How to measure data streaming ROI
Organisations measure their return on investment from both operational and business perspectives. This is one finding from a survey of 200 senior IT and data executives at large companies with an annual revenue of $50-million or more. The study, which was commissioned...
Fraudsters honing in on specific targets with AI
Fraudsters are increasingly targeting money itself - and AI is making it easier than ever for them, according to new research from Riskified. New financial platforms for cryptocurrency, remittances, and precious metals have made moving money faster and more...
Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Mental disorders shorten life expectancy of people with HIV
A new international study led by researchers from the University of Cape Town (UCT) and the University of Bern has found that people living with HIV who also have a mental disorder live, on average, three to five years shorter than people with HIV who do not have a...
BankservAfrica rebrands as PayInc
BankservAfrica has launched its new identity, marking a decisive shift in its role at the centre of South Africa’s payments landscape. Now PayInc, the rebrand represents more than a change of name. It reflects a renewed purpose, positioning the leading payments...
Agentic AI to dominate IT budget expansion
Year-over-year (YoY) spending, between 2025 and 2029 for artificial intelligence (AI) will grow by 31,9%, according to data from the International Data Corporation’s (IDC) Worldwide Artificial Intelligence IT Spending Market Forecast. This investment, driven by the...
Global gaming PC spend set for growth
The world is spending more on gaming PCs and laptops than ever, and this trend shows no signs of slowing down any time soon. A massive gaming user base and the growing esports audience have kept demand strong even when global PC sales hit the brakes. Cutting-edge...
Nvidia earnings show shift from ‘hyper growth to high growth’
Nvidia’s latest results underscore a turning point for markets: the AI leader is moving from hyper growth to high growth, says Nigel Green, CEO of deVere Group. The company reported second-quarter earnings that beat expectations, with adjusted EPS of $1.04 on revenue...
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Robotics labs equip a next generation
As NASA retires Ingenuity, the little robot helicopter that completed 72 flights on Mars, a next generation of Grade 8 and 9 South African learners is beginning its robotics journey. A R1,6-million investment in robotics infrastructure, equipment, course work and...
DVT in strategic partnership with Algolia
DVT has established a strategic partnership with Algolia, a global API-first AI search platform that delivers conversions and increased revenue at enterprise scale for large production workloads. Algolia ases advanced large language models (LLM) together with its own...
How to have the perfect digital cleanup
As life returns to normal following the festive season break, now is the best time to do some much-needed cleaning of your digital footprint. Not only will this give you a 'fresh' start to the year, but it will also enable you to be more productive. Below are several...
Key trends driving enterprise WiFi in 2024
In the typical enterprise, there are a variety of applications required for use by various stakeholders; these different applications also demand different types of network technologies, from a speed and latency perspective, in order to function optimally. By Craig...
Tackling cloud migration’s biggest challenges
Your organisation already relies on cloud services: if you use Office365, Google Workspace, Slack, SalesForce, LinkedIn. Click Up, Calendly or any of the many thousands of online business services and apps, you are using the cloud. And there are even bigger...
AI Council helps Qlik responsibly accelerate enterprise AI adoption
Qlik has announced the establishment of its inaugural AI Council. By convening a distinguished set of advisors, Qlik will accelerate the responsible development of its AI-driven product portfolio, benefitting from the expertise of some of the world's most prominent AI...
Making an investment in the future
How a company contributes to the wellbeing of its communities and the society it operates within plays a crucial role in how both employees and customers of that brand might perceive it, writes Peter Andrew, CEO of CCI South Africa. Contributing in a positive way...
Building sustainable battery giga factories
Battery giga factories have a critical role to play as more countries and industries embark on meeting net zero targets and transitioning to renewable energy sources. By Peter Hodgkinson, director for strategic growth and major projects: property and buildings at WSP...
SARS will tax you on overseas investments, but you can mitigate its impact
As any South African investment advisor worth their salt will tell you, everyone should hold at least a portion of their portfolio offshore, writes Harry Scherzer, CEO of Future Forex. That's because a combination of factors - including a weak rand, low economic...
Purposeful travel could make business travel eco-friendly
Cost, carbon, care - these are the "three C's" kickstarting a new approach to business travel in 2024. This is according to FCM GM Bonnie Smith, who dubs them the "pillars of purposeful travel". The traditional "bucket-list" approach is giving way to purposeful trips...
Machine Learning Engineer (Intermediate) at Sabenza IT & Recruitment
This is a remote position. We're hiring an intermediate Data Analyst / ML Engineer to grow our sim racing app's datadriven telemetry analysis features. You'll turn raw laps into actionable insights - building data pipelines, training/evaluating [URL Removed] models,...
Desktop Support Engineer
Based in Pretoria EastI don't have a job spec, but I think let's use the following as a guideline – IT support function that handles both the infrastructure (Networks, servers, etc.) and the end-user devices (desktops, laptops, printers) within an organization.This...
Systems Support & Training Administrator (CRM System – HubSpot)
?? East Rand | Full-Time | In-Office | Extensive Travel Required Our client is seeking a confident and tech-savvy (CRM system - HubSpot) Training & Support Expert/Administrator to take ownership of their CRM environment and ensure smooth system operation, strong...
Machine Learning Engineer (Intermediate) at Sabenza IT & Recruitment – Gauteng Johannesburg
This is a remote position. We're hiring an intermediate Data Analyst / ML Engineer to grow our sim racing app's datadriven telemetry analysis features. You'll turn raw laps into actionable insights - building data pipelines, training/evaluating [URL Removed] models,...
Desktop Support Engineer – Gauteng Centurion
Based in Pretoria EastI don't have a job spec, but I think let's use the following as a guideline – IT support function that handles both the infrastructure (Networks, servers, etc.) and the end-user devices (desktops, laptops, printers) within an organization.This...
Systems Support & Training Administrator (CRM System – HubSpot) – Gauteng Primrose
?? East Rand | Full-Time | In-Office | Extensive Travel Required Our client is seeking a confident and tech-savvy (CRM system - HubSpot) Training & Support Expert/Administrator to take ownership of their CRM environment and ensure smooth system operation, strong...
Multi-Disciplinary Project Manager
Our client is looking for a Multi-Disciplinary Project Manager to join their dynamic team in Cape Town.The Project Manager will report directly to the Senior Project Manager and will be responsible for the planning, execution, and delivery of medium to large-scale...
Business Analyst (Supply Chain)
A supply chain advisory and data analytics firm that helps businesses improve efficiency, reduce costs, and increase revenue through consulting, data science, and custom solutions, is seeking a a Senior Business Analyst and Consultant to join their Solution Design...
Multi-Disciplinary Project Manager – Western Cape Century City
Our client is looking for a Multi-Disciplinary Project Manager to join their dynamic team in Cape Town.The Project Manager will report directly to the Senior Project Manager and will be responsible for the planning, execution, and delivery of medium to large-scale...
Business Analyst (Supply Chain) – Western Cape Cape Town
A supply chain advisory and data analytics firm that helps businesses improve efficiency, reduce costs, and increase revenue through consulting, data science, and custom solutions, is seeking a a Senior Business Analyst and Consultant to join their Solution Design...
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