Third-party platforms the ‘new front door for customer service’
More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT - with search engines being the most popular starting point, according to a new survey by Gartner. The survey of 5 801 customers conducted in...
Amazon’s 1,5-million workforce dwarves its rivals
In the world of tech titans, revenue and profit are measured in hundreds of billions of dollars - and their workforce comes in tens of thousands of people. And while Apple remains the top earner in this elite group - raking in nearly $3 000 per second (meaning it...
How legal departments could use GenAI
Gartner has identified six top use cases for generative AI (GenAI) in legal departments, showing how the technology can enhance productivity, reduce risks, and drive innovation in legal operations. “GenAI – being rooted in text analysis – is a good fit technology for...
Seacom partners with Q-Kon to improve LEO connectivity
Seacom is partnering with satellite engineering enterprise Q-Kon to enhance the Seacom low-earth orbit (LEO) satellite connectivity services, which have been offered in South Africa since early 2024. The enhanced LEO connectivity benefit from the partnership will also...
Kaspersky exposes hidden malware on GitHub
Kaspersky Global Research & Analysis Team (GReAT) has discovered hundreds of open source repositories with multi-staged malware targeting gamers and crypto-investors within a new campaign dubbed GitVenom by Kaspersky. The infected projects include an automation...
African Development Bank partners with Interpol
The African Development Bank Group has signed a Letter of Intent with the International Criminal Police Organisation (Interpol), the first multilateral development bank to establish such a collaboration with Interpol. The Letter of Intent, signed by African...
SolarAfrica begins SunCentral rollout
SolarAfrica has successfully reached financial close on the first 114 MW component of its SunCentral project alongside funding partners Investec and RMB. The R1,8-billion investment into SunCentral marks the start of the project’s rollout in South Africa. SunCentral...
ESA, Red Cross bring space technology to disaster management
The European Space Agency (ESA) and the International Committee of the Red Cross (ICRC) have signed a Memorandum of Intent (MoI) to harness space technology for humanitarian assistance worldwide. The partnership will combine ESA's space expertise with ICRC's...
Data centres invest in diverse energy sources
The unprecedented growth in AI has seen power demand for data centres skyrocket. Data centre hyperscalers want new grid capacity added using electricity generation methods that align with their ambitious sustainability goals, writes Eve Pope, technology analyst at...
Quantum developments raise privacy, security concerns
Microsoft's recent announcement of the Majorana 1 quantum chip marks a significant milestone in the evolution of quantum computing, bringing us closer to realising quantum computers capable of performing complex computations at unprecedented speeds. While this...
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NI is digital payments partner for Vodacom Financial and Digital Lifestyle Services
Payments as a service provider Network International (NI) has been appointed as a digital payments technology partner to Vodacom Financial and Digital Lifestyle Services. In this role, it will provide a fully managed service offering. The NI omni-channel digital...
Is ChatGPT a threat to education?
ChatGPT and other forms of generative artificial intelligence (AI) remain a concern for those in the education system, especially when it comes to understanding how its capabilities can be misused by students and the long-term impact this would have on their education...
How AI can help SMB retailers compete
The global artificial intelligence (AI) market is expected to top $300-billion by 2026, with retail and banking expected to be the two major sectors driving growth. With the technology maturing so fast, small and medium retailers should be looking at how they can use...
Cisco, NITDA help bridge digital skills gap in Nigeria
Cisco and the National Information Technology Development Agency (NITDA) in Nigeria have signed a memorandum of understanding (MoU) with the aim to support Nigeria's digital transformation agenda and contribute towards digital skills training and development. "Cisco...
Microsoft direct routing the next rung on the DX ladder
Digital transformation is not an event or milestone, rather it is the ongoing streamlining and simplification of business processes to support better efficiency, more productive teams, better customer experience and service, and much more. And so, it would come as no...
Château Gâteaux optimises delivery process
Château Gâteaux, now in its 25th year of supplying gourmet cakes across South Africa, has optimised its delivery processes with the MultiTRAX delivery application from the Argility Technology Group (ATG). With 20 outlets and still growing, Château Gâteaux has...
Deliver a seamless and secure employee experience
The past three years have driven a mindset shift around how work can be done. Despite the gradual return to the office for many in South Africa, we're still in the midst of a remote working revolution. By Mandy Duncan, HPE Aruba Networking country manager South Africa...
What customers want when things go wrong
Even when your customers love you, your products, the services you offer, or your staff, at some point you may be faced with an unhappy, disappointed, or dissatisfied customer. By Liezel Jonkheid, director and founder of the Consumer Psychology Lab It could be a...
The continuing demand for Java developers
In the rapidly evolving world of software development, Java has consistently proven its resilience and adaptability. Its well-known 'write once, run anywhere' approach has seen it dominate the programming language landscape for more than two decades. Even today, Java...
4Sight increases Microsoft Dynamics 365 Business Central access for Africa
4Sight Dynamics Africa has announced that the software-as-a-service (SaaS) version of the Microsoft Dynamics 365 Business Central application will become available to businesses in an additional 11 countries across Africa, effectively doubling access on the continent....
Industrial Refrigeration Project Manager (Ammonia Systems) – Western Cape Cape Town
A leading specialist in industrial refrigeration is looking for an experienced Project Manager with a strong background in industrial ammonia refrigeration to join their dynamic team in Cape Town. The company operates nationally and across East Africa, delivering...
Data Engineer
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Data Engineer to join our financial services client based in Sandton. We are looking for a technically skilled Data Engineer...
Embedded Software Development Engineer
Seeking a skilled Embedded Software Development Engineer with a passion for developing C++ software for embedded systems and real-time operating environments. Key Requirements BSc Honours or equivalent in Computer Science or Electrical Engineering6+ years in C++,...
Data Engineer – Gauteng Centurion
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Data Engineer to join our financial services client based in Sandton. We are looking for a technically skilled Data Engineer...
Embedded Software Development Engineer – Western Cape Cape Town Region
Seeking a skilled Embedded Software Development Engineer with a passion for developing C++ software for embedded systems and real-time operating environments. Key Requirements BSc Honours or equivalent in Computer Science or Electrical Engineering6+ years in C++,...
Security Analyst
Our client is looking for a talented Security Analyst who is ready to take on a variety of security assessments and grow their career in a high-energy, cutting-edge environment.Responsibilities: Penetration Testing: Collaborate with a team of experts to conduct...
.Net Developer
Our insurance client is looking for a skilled and experienced .Net Developer to join their dynamic team. If you're passionate about building smart, scalable solutions and eager to work across the full development lifecycle in the insurance industry, this is your...
Senior Systems Developer
Seeking a Senior Systems Developer in Cape Town (Bellville) for software development, integration, mentoring, and maintaining code standards. Key Requirements 5-10 years' experience in full lifecycle software developmentStrong in C#, .Net, .Net Core, WebAPI/REST, and...
Security Analyst – Gauteng Sandton
Our client is looking for a talented Security Analyst who is ready to take on a variety of security assessments and grow their career in a high-energy, cutting-edge environment.Responsibilities: Penetration Testing: Collaborate with a team of experts to conduct...
.Net Developer – Western Cape Cape Town
Our insurance client is looking for a skilled and experienced .Net Developer to join their dynamic team. If you're passionate about building smart, scalable solutions and eager to work across the full development lifecycle in the insurance industry, this is your...
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