Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Intel adds to Intel Core Ultra (Series 2) AI PC portfolio
Intel has launched its Intel Core Ultra 200U, 200H, 200HX and 200S series processors, alongside the Intel Core Ultra 200V series. This expanded portfolio, launched today at MWC 2025, equips businesses around the world a comprehensive solution of compute performance,...
Developers excited about the benefits of AI agents
Nine out of 10 developers are excited about AI’s impact on their careers, and an overwhelming 96% expect it to change the developer experience for the better. Salesforce’s latest State of IT survey reveals that four in five IT leaders believe AI agents will become as...
How data and analytics leaders can scale AI
Through 2025, poor data quality will persist as one of the most frequently mentioned challenges prohibiting advanced analytics such as artificial intelligence (AI) deployment, according to Gartner. Because of this, data and analytics (D&A) leaders must focus on...
SA a top target for cybercrime
South Africa is the most targeted country in Africa when it comes to infostealer and ransomware attacks, according to ESET’s bi-annual Threat Report. Data and expert insight collected between June and November 2024 reveals that over 40% of ransomware attacks, and just...
Stealer malware leaked over 2m bank cards
Kaspersky Digital Footprint Intelligence estimates that 2,3-million bank cards were leaked on the dark web, based on an analysis of data-stealing malware log files from 2023-2024. On average, every 14th infostealer infection results in stolen credit card information,...
GDP figures point to a need for economic growth
Following a contraction of 0,1% in the third quarter of 2024, the South African gross domestic product (GDP) expanded by 0,6% in the fourth quarter (October–December). Growth was led by agriculture, finance and trade on the supply (production) side of the economy....
Cravings Report reveals Saffers’ food preferences
When it comes to food delivery, South Africans know exactly what they want - and they’re not afraid to ask for it. Data from Uber Eats’ 2024 Cravings Report reveals the country’s top food delivery trends, showcasing a love for luxury with orders of an expensive...
TSMC invests $165bn to make chips in the US
Taiwan Semiconductor Manufacturing Company (TSMC) has announced is expanding its investment in advanced semiconductor manufacturing in the US by an additional $100-billion. Building on the company’s ongoing $65 billion investment in its advanced semiconductor...
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Ghana-based WASP Digital partners with Infobip
Infobip has partnered with WASP Digital, a pan-African business-to-business managed IT services provider that specialises in digital solutions. Chijioke Ugwuh, senior manager of partner development at Infobip West Africa, says WASP Digital had been identified as a...
OpenText SA retains B-BBEE Level 1 rating
OpenText has achieved a Level 1 Broad-Based Black Economic Empowerment (B-BBEE) rating for the fifth consecutive year. "For us, B-BBEE is about much more than compliance. We believe that every member of corporate South Africa plays a crucial role in transforming our...
Temporary employment services support the growth of e-commerce
E-commerce has seen tremendous growth in South Africa in recent years, spurred by the Covid-19 pandemic that forced traditional retailers to develop an online presence. There is also a proliferation of small businesses offering goods and services online, allowing them...
How to manage a successful WFH/hybrid career
Next year will be the true test of companies' work-from-home and hybrid workforce strategies, as the novelty of having some staff in-office, some out of office, and some dipping in and out wears off and new routines become entrenched. But work-from-home and hybrid...
Win-win learnerships are the future
For many companies, learnerships remain a grudge purchase and a tick-box exercise for B-BBEE compliance. But what if companies could make their learnerships self-funding? If, during the 12 months of the programme, their learners were to actually contribute to...
Why the future of IT is circular
Recycling has become a part of our day-to-day lives. Whether it's the ritual of sorting our household waste or making the switch to reusable products, taking proactive steps towards sustainability goals by managing waste is already ingrained in our behaviour. This...
Digital and resilience will shape the future
Volatility, uncertainty and instability. These are the foundations on which CEOs have to build resilient and sustainable organisations as they move forward into 2023. Alan Turnley-Jones, CEO of Dimension Data, reflects on the key trends, challenges and opportunities...
SA e-commerce continues to leapfrog
The boom in e-commerce, at the height of the Covid-19 pandemic, was unprecedented. The International Trade Administration found that online sales in South Africa increased by almost 70% between 2019 and 2020, equating to over R30-billion. According to Deloitte's most...
The importance of getting MaaD on the road to AIOps
The term might only have been coined as recently as 2017, but AIOps is already hailed as the next big thing. AIOps uses artificial intelligence and machine learning to augment, accelerate, and automate certain IT operations. "When digital transformation outstrips IT...
Governance trends for 2023: is your board ready?
The Institute of Directors in South Africa (IoDSA) lays out five key trends for boards and directors to focus on in 2023. Parmi Natesan, CEO of the IoDSA argues that boards need to begin planning their agendas for 2023 to ensure they are on top of these trends - and...
Senior Data Engineer (JHB) at Parvana Recruitment
About the client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
Junior Business Analyst at Parvana Recruitment
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Developer – Internship Role (JHB) at Parvana Recruitment
Client Details:Our client has grown steadily since the 1990's without ever retrenching anyone. They hire for attitude and train for skill. Most staff have been there for over 10 years. Flexi-time, generous bonuses and the opportunity to learn and continuously evolve...
Developer – C# (MASTER) at Parvana Recruitment
Responsibilities:Deliver code that is functional, understandable, maintainable and testable.Work closely with analysts, documenters and testers.Automated testing of features developed.Deliver technical documentation as and when required.Act as a mentor to all team...
Renewable Project Manager (Solar Energy & Power Infrastructure)
A fast growing engineering firm specializing in renewable energy, construction, and Independent Power Producer (IPP) services seeks a dynamic Renewable Project Manager to drive solar and power infrastructure projects across South Africa and international markets. The...
Junior Project Manager
A well-established business is seeking to appoint Junior Project ManagerTo plan, execute and finalize projects for the organization within the predetermined time frames , using the Project Management methodology under close guidance by the Project Manager or PMO...
Project Manager – KwaZulu-Natal Richards Bay
Project Manager Ship Repair Division, Richards Bay We are looking for a dynamic and proactive individual with strong technical and leadership skills to manage and drive project performance, ensure operational excellence, and deliver value to both clients and...
Senior Data Engineer (JHB) at Parvana Recruitment – Western Cape Cape Town
About the client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
Junior Business Analyst at Parvana Recruitment – Gauteng Johannesburg
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Developer – Internship Role (JHB) at Parvana Recruitment – Gauteng Johannesburg
Client Details:Our client has grown steadily since the 1990's without ever retrenching anyone. They hire for attitude and train for skill. Most staff have been there for over 10 years. Flexi-time, generous bonuses and the opportunity to learn and continuously evolve...
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