Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
Paratus rolls out Starlink in Eswatini
Pan-African telecommunications and network services provider, Paratus Group has launched Paratus Eswatini through a joint venture with Mbabane based IT and ISP company, Real Image. The new company has been created to provide and install Starlink services initially. ...
Vodacom partners with Circular Energy to reduce e-waste
As technology proliferates today’s society, e-waste has become one of the fastest-growing waste streams in the world – and South Africa is no exception. Looking to combat this burgeoning challenge, Vodacom SA has partnered with non-profit producer responsibility...
Apple’s $1,5bn Globalstar deal set to change direct-to-device satellite game
Apple plans to invest $1,1-billion in satellite communications company Globalstar alongside a further $400-million for a 20% equity stake in the business. Emma Mohr-McClune, chief analyst: technology at GlobalData, offers her view: “According to GlobalData, this...
Blockchain once again the darling of venture capitalists
After a significant slowdown last year, blockchain has again become an attractive sector for VCs in 2024, with the total value of deals outperforming 2023 figures two months before the end of the year. AltIndex.com says blockchain companies raised $10-billion in...
Two-phase liquid cooling the future of GPUs
As of 2024, single-phase direct-to-chip (D2C) cooling dominates the high-end GPU thermal management market, according to new research from IDTechEx – however, with the increasing thermal design power (TDP), two-phase D2C cooling will be required and is expected to...
CIOs must overcome challenges to deliver AI value
A Gartner survey of 451 senior technology leaders in the second quarter of 2024, found that 45% of CIOs in Europe, Middle East and Africa (EMEA) said they are tasked with leading an artificial intelligence (AI( strategy in their enterprise. However, four emerging...
Fraud accounts for a quarter of SA’s financial crime
Fraud has been the most frequently recorded type of financial crime in South Africa – accounting for 26% according to an analysis by LSEG Risk Intelligence. The research showed that control or regulation violations and theft and embezzlement took second and third...
AI agents step up as consumer trust slips
Consumer trust in companies is at a record low – but artificial intelligence (AI) is raising the stakes for brands, according to Salesforce’s latest State of the AI Connected Customer research. Today, 60% of consumers believe that advances in AI make trust even more...
More News Today
Seacom and BT team up to deliver services to Africa
Seacom and BT have announced a strategic alliance which will help Seacom further secure its own infrastructure and deliver new networking, security and communications solutions to enterprise customers in Africa. Seacom will be leveraging BT's services, vendor...
Tsebo Facilities Solutions partners with Pragma
Tsebo Facilities Solutions has taken steps to disrupt the way in which facilities management services are offered in Africa by implementing a specialised enterprise asset management software and application suite, through collaboration with smart enterprise asset...
Why technology can be a woman’s thing
As we celebrate Women’s Month, let us not forget that the presence of women in science is still very limited. By Kate Mollett, Senior Regional Director at Commvault, Africa According to the Thematic Report of the inter-university consortium AlmaLaurea, the differences...
Westcon-Comstor adds EfficientIP to its portfolio
Westcon-Comstor Sub-Saharan Africa has signed a new distribution agreement with EfficientIP, a vendor of DNS, DHCP, and IP address management (DDI) and DNS Security solutions. The agreement will see the delivery of the security solutions to the distributor's African...
Exclusive Networks Africa maintains B-BBEE Level 1 rating
Exclusive Networks Africa has maintained its certification as a Broad-Based Black Economic Empowerment (B-BBEE) Level 1 contributor, allowing it to pass on a preferential procurement rating of 135% to its business partners. In addition, says MD Anton Jacobsz, its...
Bridgestone, Microsoft to accelerate advanced tyre analytics integration
Bridgestone has announced a collaboration with Microsoft to use Microsoft Azure to accelerate development and go-to-market strategies in support of Bridgestone's digital transformation and sustainable solutions portfolio. "Since our first collaboration announcement in...
Cell C replaces the data lost during loadshedding
Loadshedding has become something we have to live with for the foreseeable future. Unfortunately, during loadshedding, customers have limited network access which may result in them not being able to connect or consume their content. Now Cell C has introduced what it...
Organisational culture change needed to address gender bias in African ICT
When it comes to gender equality in the workplace, the African continent remains varied, with some regions - such as the southern, western and eastern parts of the continent - showing better progress in creating more gender-equal environments than others. By Doreen...
Logicalis acquires Q Associates
Datatec subsidiary Logicalis UK&I has acquired Q Associates, a UK provider of IT consultancy and advisory services around data management, data protection, compliance and information security. The acquisition adds complementary capabilities to Logicalis UK&I's...
Galix is 2022 SonicWall partner of the year
Galix Networking has been named the 2022 SonicWall Partner of the Year for Enterprise in the Sub-Saharan Africa territory, for the second year running. "We have been in partnership with SonicWall for 22 years in a collaborative effort to deliver information security...
Senior Project Manager (Electrical) at Construct Executive Search
Applicants must have the following requirements: Must have a Bachelor's Degree or Diploma in Electrical Engineering or Construction.Must have 8-10 years of experience in the electrical and instrumentation industry.Must have experience as a Site Manager and Contracts...
Senior Oracle Developer at Sabenza IT & Recruitment – Gauteng Johannesburg
As a Senior Oracle Developer, you will be responsible for designing, developing, and maintaining Oracle database solutions that support Momentum Investments' business objectives. You will work closely with stakeholders, project managers, and IT teams to deliver...
Senior Project Manager (Electrical) at Construct Executive Search – KwaZulu-Natal Durban Region
Applicants must have the following requirements: Must have a Bachelor's Degree or Diploma in Electrical Engineering or Construction.Must have 8-10 years of experience in the electrical and instrumentation industry.Must have experience as a Site Manager and Contracts...
Intermediate Java Developer at Sabenza IT & Recruitment
If you're a code-slinging Java enthusiast with a knack for building solid systems and getting into the nitty-gritty of architecture, we've got your next adventure. We're on the hunt for an Intermediate Java Developer to join our dynamic dev squad and help craft...
Intermediate Business Analyst
Intermediate Business AnalystJOB DESCRIPTION Requirements ManagementConduct structured and semi-structured requirements elicitation sessions with stakeholders (individuals and small groups) using appropriate techniques to gather clear and complete information.Analyse...
Intermediate Java Developer at Sabenza IT & Recruitment – Gauteng Pretoria
If you're a code-slinging Java enthusiast with a knack for building solid systems and getting into the nitty-gritty of architecture, we've got your next adventure. We're on the hunt for an Intermediate Java Developer to join our dynamic dev squad and help craft...
Intermediate Business Analyst – Western Cape Somerset West
Intermediate Business AnalystJOB DESCRIPTION Requirements ManagementConduct structured and semi-structured requirements elicitation sessions with stakeholders (individuals and small groups) using appropriate techniques to gather clear and complete information.Analyse...
.Net Core Developer
Leading SA bank requires the skills of an experienced .Net Developer. This is a senior rolePreference for Cape Town however Johannesburg will be accepted.Hybrid working with 1 day in office12 month contract Design, Build, Deploy, and Maintain reusable software...
UX Designer
Leading SA bank requires the skill of an experienced UX designer to assist with ProtoTyping on a new bank feature.Hybrid working with offices based in Sandton Desired Skills: UX Designing Desired Work Experience: 5 to 10 years Desired Qualification Level: Grade 12 /...
.Net Core Developer – Western Cape Cape Town CBD
Leading SA bank requires the skills of an experienced .Net Developer. This is a senior rolePreference for Cape Town however Johannesburg will be accepted.Hybrid working with 1 day in office12 month contract Design, Build, Deploy, and Maintain reusable software...
View more career listings on our Careers Section