Customer experience BPO to hit $296,29bn
The global customer experience business process outsourcing market size is estimated to reach $296,29-billion by 2033, registering a CAGR of 12,8% from 2025 to 2033, according to a new report by Grand View Research. CX BPO involves the contracting of customer...
Almost half of agentic AI projects will fail
Over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls, according to Gartner. “Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly...
AMD debuts Ryzen chips to enhance gaming
AMD has launched its next-generation Ryzen processors designed specifically to enhance performance for gamers. The lineup features the new AMD Ryzen 7 9800X3D Desktop processor, based on the "Zen 5" architecture and utilising 2nd Gen AMD 3D V-Cache technology. With...
The pivotal role of cities in global growth and stability
Business leaders and policy makers recently gathered at the World Economic Forum's fourth annual Urban Transformation Summit to address the increasingly critical role of cities in today’s shifting geopolitical landscape. Cities, which generate over 80% of global GDP,...
A better approach to talent reviews …
Only 30% of managers who participate in talent reviews believe their leadership bench is strong, according to new research from the Gartner HR practice. A May 2024 Gartner survey of nearly 1 900 managers who participate in talent reviews also found: Nearly 60% spend...
Paratus completes East-West Africa fibre route
Paratus Group has completed its East-West Africa fibre route, offering a fast and resilient link to anywhere in the world from anywhere in the southern African region. The Paratus East-West route, the first coast-to-coast terrestrial route using Paratus built fibre...
AI plays a role in protecting biodiversity
AI and biodiversity both thrive on complexity. For AI, massive amounts of data fuel machine learning models, helping them to recognise patterns, make predictions and solve problems. In most cases, the richer and more diverse the data, the smarter and more adaptive AI...
Absa PMI paints positive picture
Following a strong close to Q3, the seasonally adjusted Absa PMI dipped slightly by 0.7 points to 52.6 in October, down from a revised 53.3 in September. Although the PMI fell, it remained above 50 for the second consecutive month, indicating continued expansion in...
AI drives a surge in skills development needs
As digital and AI trends continue to disrupt work, 85% of business leaders agree that the need for skills development will dramatically increase over the next three years, according to Gartner. According to a June 2024 Gartner survey of 330 business leaders, 93%...
IT distribution revenues remain stable
Distributor revenues inched up from the previous quarter to $20,2-billion in the third quarter of 2024 (3Q24), according to the International Data Corporation (IDC) North America Distribution Tracker. Year-over-year growth was down a fraction of a percent with...
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Reimagining the IT infrastructure of the cloud operating model
Research by International Data Corporation (IDC) has revealed that 49% of CIOs across the Middle East, Turkey and Africa (MEA) believe that the cloud has the potential to play a significant role in driving innovation, creating new digital products, transforming...
Bring the omnichannel B2C experience into the B2B retail space
The pandemic caused a rapid acceleration of digital channels across all spaces, and the retail sector is no different. By Andrew Dawson, MD of MACmobile However, while most of the focus has been on the customer-facing side, there is a lot of benefit that could be...
Guiding principles for zero trust in banking and financial services
When it comes to adopting a zero trust approach, many organisations in the financial services sector already have most of the constituent parts required. By Hila Meller, BT vice-president security: Americas, EMEA and APAC In fact, we estimate organisations already...
Cryptocurrency scams are on the rise in SA
The digital gold rush is here. As more people attempt to make money from cryptocurrencies, criminals and con artists aren't far behind. Make sure you know how to recognise the biggest schemes that want to part you from your digital coins. By Carey van Vlaanderen, CEO...
The edge and AI: a partnership in smarter computing
The advent of artificial intelligence (AI) and its continued proliferation has seen the technology changing the functionality of computers by making it infinitely smarter and adept to meeting our daily requirements. By George Senzere, solutions architect: secure power...
Will solar PV increase the value of your home?
With rising electricity prices and Eskom loadshedding likely to be part of South African life for the near future, more households are looking to achieve more independence from the national power grid. As people evaluate their options, one of their most frequent...
Why it is critical to have a robust cyber security strategy
The need for a solid cyber security strategy is constantly discussed and debated. Yet the basic worm-type attacks first documented in 1972 are still with us today. This is because even the most basic measures to protect control systems from these types of attacks are...
Africa and the opportunity for digital natives, but
Africa holds huge economic potential - in almost every area - and the continent's youthful population structure represents tremendous opportunity within the modern digital era. But this calls for the continent to prioritise digitally enabled socioeconomic growth. By...
Pinnacle Finance launches in SA
ICT distributor Pinnacle has launched a Special Purpose Vehicle (SPV), Pinnacle Finance, aimed at assisting its ICT channel and clientele on opex financing deals and transactions. With Pinnacle Finance, resellers now have the opportunity to have access to assets that...
SD-WAN drives the work from home experience into the future
The world of work has fundamentally changed over the last two years, with Work From Home (WFH) now firmly entrenched as both normal and desirable. By Navinder Singh, GM of In2IT Technologies This shift away from the secure networks of a closed office environment,...
Snr Software Developer & Team Lead (EE) (JHB) – Gauteng Midrand
ENVIRONMENT:TRANSLATE software requirements into concise and robust programming code as your coding expertise and strong leadership are sought to fill the role of a Snr Software Developer & Team Lead, joining the Joburg team of a dynamic Internet Service &...
Senior SAP ABAP Developer at The Foschini Group
Package & RemunerationJOB DESCRIPTION Key Responsibilities: Providing systems support services to ensure the smooth functioning of finance applications. Investigating and solving problems that arise and implementing optimal solutions for users. Understanding...
Project Manager at Sabenza IT & Recruitment
We are seeking a skilled Project Manager to assist with and manage deliverables across multiple workstreams within the banking and investment banking sector. This role requires a confident self-starter, capable of independently handling tasks while providing strong...
Front Arena Developer (6 Month Contract)
A leading financial institution seeks a Senior Front Arena Developer to address a large backlog of coding fixes, solution enhancements, and new feature deliveries within Front Arena. Ideal for a technically skilled professional with deep Front Arena and Python...
Senior SAP ABAP Developer at The Foschini Group – Western Cape Parow East
Package & RemunerationJOB DESCRIPTION Key Responsibilities: Providing systems support services to ensure the smooth functioning of finance applications. Investigating and solving problems that arise and implementing optimal solutions for users. Understanding...
Project Manager at Sabenza IT & Recruitment – Western Cape Cape Town
We are seeking a skilled Project Manager to assist with and manage deliverables across multiple workstreams within the banking and investment banking sector. This role requires a confident self-starter, capable of independently handling tasks while providing strong...
Front Arena Developer (6 Month Contract) – Gauteng Johannesburg North
A leading financial institution seeks a Senior Front Arena Developer to address a large backlog of coding fixes, solution enhancements, and new feature deliveries within Front Arena. Ideal for a technically skilled professional with deep Front Arena and Python...
Network and Server Engineer
Key Function:The key function of this position is to be a network and server engineer, with specific focus oncybersecurity. This role is responsible for developing and implementing secure network solutions, carryingout assessments and penetration testing with...
Software Engineer – C# & Python – Montague Gardens, Cape Town
Job Description:We are seeking a Software Engineer with expertise in Python and C# to join our team on a contract basis for 6 to 12 months. The ideal candidate will have experience in software development, specifically within manufacturing, industrial automation, or...
.NET Developer
Our client is seeking a skilled Senior .NET Developer to join their team. In this role, you will design, develop, and maintain complex web applications and services, drive technical decisions, and ensure high-quality, scalable software solutions. Key Responsibilities...
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