Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Slight uptick forecast for global car sales
Global new light vehicle sales in 2025 are expected to rise 1,7% year-over-year, to 89,6-million units, according to a new forecast by S&P Global Mobility. The global auto sector remains focused on managing production and inventory levels in response to regional...
Six vendors dominate the SASE market
The global secure access service edge (SASE) market reached $2,4-billion in 3Q 2024, according to a report from Dell’Oro Group. The top six SASE vendors - Zscaler, Cisco, Palo Alto Networks, Broadcom, Fortinet, and Netskope - each with greater than 5% revenue share,...
Big growth for pharmaceutical data and analytics
The global data and analytics market in the pharmaceutical sector was valued at $1,1-billion in 2022 and is forecast to grow to $2,1-billion by 2028, driven by data and content management. According to GlobalData’s latest report, “Market and Opportunity Forecast to...
Confidence boost for WiFi, OpenRoaming
According to the WBA Industry Report 2025, 81% of respondents plan deployments of WBA OpenRoaming, an 18,9% increase on 2024. Of those, 25% were already rolling out the technology, 42% of those polled by the Wireless Broadband Alliance (WBA) said they would deploy in...
These were the 2024 crypto winners
In the world of cryptocurrencies, just 20 tokens make up more than 90% of the total market value, with Bitcoin as the biggest contributor. While 2024 was a stellar year for most, delivering double- and triple-digit gains across the board, a few standout performers...
Emerging smart sensor applications in industrial IoT
The old Internet-of-Things adage: “you can’t improve what you can’t measure” couldn’t be more relevant to the industrial sector. By Dr Jack Howley, technology analyst at IDTechEx With technology adoption in mining, manufacturing, and logistics industries driven by the...
Unofficial GenAI tools will help solve customer service issues
By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner. Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple...
Open-source tools the key to unlocking AI ROI
New research commissioned by IBM found that companies surveyed are investing in AI for the long term, with a growing interest in using open-source tools to drive ROI and innovation going forward. The study of more than 2 400 IT decision makers (ITDMs), conducted by...
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How fintech is to keep Nairobi kids in school
Kenya's constitution guarantees free public education for children and has made great strides to make that happen over the past decade. "However, persistent historical barriers, such as poverty and distance to school, continue to prevent many children from accessing...
Act now: data breaches in SA are on the rise
Almost nine in 10 organisations in South Africa have suffered a ransomware attack, with a third of the data unable to be recovered. By Chris Norton, regional director: Africa at Veeam Software High-profile data breaches always grab the headlines, but often the damage...
Why green hydrogen is the fuel of the future
Renewable energy has widely been heralded as the future for countries on the journey towards becoming net-zero emission economies. Solar and wind, in particular, have been in the spotlight in South Africa because of the country's abundance of resources - with some of...
Frogfoot air extends fibre coverage
Frogfoot Networks, a licensed open-access fibre infrastructure provider, has announced that it is extending the areas where Frogfoot air is available. The company's low-cost WiFi-enabled fibre connectivity solution has been rolled out to more areas due to interest and...
Data the missing puzzle piece for SA business success
The latest South African Chamber of Commerce and Industry (SACCI) Business Confidence Index rose to a three-month high of 94.1 up from 92 in the previous month. This is attributed to the recovery of external trade and retail sales following the easing of Covid-19...
Next phase of Kubernetes education will drive simpler deployment
Globally, Kubernetes is still in its early educational phase as a technology. On Gartner's Hype Cycle, container management currently sits on top of the peak of inflated expectations. By Chris Norton, regional director: Africa at Veeam Software If Kubernetes and other...
How to access fast financial services growth
It's never been so tough for financial services to get the numbers. By Laurette Coetzee, business development manager of AfriGIS Things like cost-to-income ratios are generally up. Loan volumes are up as well but there's been a trend of rising non-performing loan...
Moving to the cloud: what are you waiting for?
Cloud computing is nothing new, but as the technology continues to evolve, companies are increasingly embracing the cloud to stay current and competitive. Marilyn Moodley, country leader for South Africa and WECA (West, East, Central Africa) at SoftwareONE, looks at...
How emails can cause cybersecurity vulnerability in your organisation
Since the start of the pandemic, many businesses have shifted to remote work. Cybercriminals saw the opportunity to target businesses' remote users leaving unprepared businesses vulnerable to cyberattacks. Phishing attacks have become one of the most prominent data...
Zero time; zero tolerance; zero-day
In 2021, zero-day attacks smashed through previous records according to researchers and experts interviewed by MIT Technology Review. By Stephen Osler, co-founder and business development director at Nclose The total number of zero-day exploits discovered in 2021 was...
Senior Python Developer – Remote Remote
Senior Python Developer The Role This exciting company is seeking a skilled Software Engineer to enhance their products, develop new offerings with banking partners, and explore new opportunities. You'll:Design, test, and deploy code to improve service range, returns,...
Service Desk Analyst (L1)
Service Desk Analyst (L1)Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 - 18:00 BST (Shift Rotation) About Our ClientOur client is a growing technology services provider committed to...
Python/Django QA Tester (CPT Hybrid)
ENVIRONMENT:A leading Financial Services Provider is undergoing significant modernization of its core insurance platform and is seeking a skilled Python/Django QA Tester to support this transformation. They are looking for an experienced and passionate Python Software...
SAP ABAP Developer (Advanced) – 0587
A client in the automobile industry is looking for a SAP ABAP Developer (Advanced)Product / Feature Team Information (if applicable)Human Resource Management, Corporate Security and Real Estate / Payroll & BenefitsESSENTIAL SKILLS REQUIREMENTS:· SAP ABAP skills...
Service Desk Analyst (L1) – Gauteng Johannesburg Region
Service Desk Analyst (L1)Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 - 18:00 BST (Shift Rotation) About Our ClientOur client is a growing technology services provider committed to...
Python/Django QA Tester (CPT Hybrid) – Western Cape Cape Town
ENVIRONMENT:A leading Financial Services Provider is undergoing significant modernization of its core insurance platform and is seeking a skilled Python/Django QA Tester to support this transformation. They are looking for an experienced and passionate Python Software...
SAP ABAP Developer (Advanced) – 0587 – Gauteng Centurion
A client in the automobile industry is looking for a SAP ABAP Developer (Advanced)Product / Feature Team Information (if applicable)Human Resource Management, Corporate Security and Real Estate / Payroll & BenefitsESSENTIAL SKILLS REQUIREMENTS:· SAP ABAP skills...
ServiceNow Technical Architect at Sabenza IT & Recruitment
Seeking an experienced ServiceNow Technical Specialist to join our expanding team. In this role, you will take the lead on the implementation and optimization of ServiceNow modules, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM. You will guide technical...
Angular Developer
Area: Johannesburg North Salary: Market-related (Contract to permanent opportunity) Join a dynamic team as an Angular Developer and build scalable, cutting-edge applications using the latest technologies. Is this you? You're a proactive problem-solver with a passion...
SAP EWM Consultant (Senior) – 2001
A client in the automobile industry is looking for a SAP EWM Consultant (Senior) Product / Feature Team Information (if applicable)Claims ManagementESSENTIAL SKILLS REQUIREMENTS:· SAP EWM Module Configuration· Analyse and solve SAP EWM Module issues· Conduct SAP EWM...
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