Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
PC sales set to grow for the first time since 2021
The past three years have been a rough ride for the PC industry. With inflation crunching consumer purchasing power and fewer people spending money on new tech, PC sales plunged by more than $20-billion, one of the sharpest drops in the market’s history. But, after...
Intel accelerates software-defined whole-vehicle approach
At CES 2025, Intel unveiled an expanded product portfolio and new partnerships designed to accelerate automakers’ transitions to electric and software-defined vehicles (SDVs). Intel now offers a whole-vehicle platform, including high-performance compute, discrete...
Banshee Stealer targets macOS users
As macOS continues to gain popularity, with over 100-million users globally, it’s becoming an increasingly attractive target for cyber criminals. Despite its reputation as a secure operating system, the rise of sophisticated threats like the Banshee MacOS Stealer...
Nvidia launches Cosmos World Foundation Model Platform
At CES 2025, Nvidia announced Nvidia Cosmos, a platform comprising state-of-the-art generative world foundation models, advanced tokenisers, guardrails and an accelerated video processing pipeline built to advance the development of physical AI systems such...
2024 vehicle sales decline, despite late-year recovery
December vehicle sales in South Africa rose for the third consecutive month, increasing by 2,5% compared to December 2023. This growth was primarily driven by an 8,2% rise in passenger car sales, with the rental industry continuing to play a significant role in the...
December sees manufacturing decline, but optimism for the future
The seasonally adjusted Absa PMI declined by 1.9 points to 46.2 in December, remaining in contractionary territory. This places the 2024 Q4 average PMI at 49 points, only slightly below 2024 Q3 (49.8 points) but above Q1 (47.8) and Q2 (48.1). While the manufacturing...
Upskilling will be needed to fill 78m new job opportunities
Job disruption will equate to 22% of jobs by 2030, with 170-million new roles set to be created and 92-million displaced, resulting in a net increase of 78-million jobs, according to the Future of Jobs Report 2025 published by the World Economic Forum. Technological...
Meta cans third-party fact checking
Meta plans to end its third-party fact-checking programme, replacing it with Community Notes by contributing platform users. This is the word from Joel Kaplan, chief global affairs officer at Meta, who says the systems to manage or gatekeep content have become...
More News Today
First Distribution appointed as BeyondTrust distributor in South Africa
BeyondTrust, the worldwide leader in intelligent identity and access security, has appointed First Distribution, the leading pan-African distributor for cybersecurity, datacentre, cloud, surveillance, and IoT solutions as South African distributor for BeyondTrust’s...
Lenovo delivers record quarter
Lenovo Group has announced historic highs for both profit and revenue, reporting its first $20-billion quarter. Lenovo's performance delivered significant year-on-year improvements. Net income grew at a rate of over 50% for the sixth consecutive quarter, with Q3...
Check Point SecureAcademy collaborates with Namibia University of Science & Technology
Check Point Software Technologies has partnered with the Namibia University of Science and Technology (NUST), Complete Enterprise Solutions (CES), and Salt Essential IT to help tackle the cybersecurity skills shortage in Namibia. The partnership between Check Point...
Now for the nuts and bolts of non-geographic number porting
Many corporates, SMEs, NGOs and others with 0800, 086 and 087 phone numbers are no doubt looking forward to being able to move their usually heavily-advertised contact numbers to more innovative providers from 7 March without losing those valuable digits. After 16...
Beware the power consumption of the edge
The datacentre industry has certainly come a long way in driving sustainability in centralised and regional datacentre environments. By George Senzere, solution architect: secure power solutions at Schneider Electric Traditionally, datacentres have been synonymous...
HR solutions to make employees self-sufficient in 2022
Ongoing advances in digital technologies are seeing business leaders and decision-makers scramble to keep up with today's era of accelerated change. In order to stay competitive, organisations need to constantly pivot and adapt to new circumstances, meaning that...
Email’s not dead – the way you’re using it is
Email is dead. If I'd believed that phrase any of the countless times I've heard it since 2010, I probably wouldn't have a job right now. By Ross Sibbald, commercial director of Striata Africa Everything from SMS to instant messaging, social media, and office...
Can employers withhold pension?
The Pension Funds Act offers employers and employees with clear insights and guidelines around how retirement funds are paid out, and what processes need to be followed in the event of a dispute. The latter can come about as a result of a financial loss to the...
Clickatell secures $91m in Series C funding
Clickatell has secured $91-million in its Series C round. This round was led by Arrowroot Capital, with participation from Kennedy Lewis Investment Management, Endeavor Global and Harvest. Clickatell, which has delivered double-digit profitable growth for several...
Airtel Business Africa and Avaya in African partnership
Airtel Africa and its B2B provider Airtel Business Africa have signed a memorandum of understanding (MoU) with Avaya Holdings to better equip organisations across the continent to deliver effortless customer and employee experiences by providing customer control and...
BI Data Engineer (Remote)
ENVIRONMENT:A leading Travel Tech company in Cape Town is seeking a BI Data Engineer to optimize its data infrastructure and turn raw data into actionable insights that drive strategic decisions. You will manage the full data pipeline—from ingestion and transformation...
Junior IT Support Technician – Gauteng Centurion
IntroductionOur client is seeking a motivated and detail-oriented Junior IT Support professional to join their team. The ideal candidate will have 3-4 years of hands-on experience with Microsoft 365 and possess the skills necessary to set up, configure tenants,...
BI Data Engineer (Remote) – Western Cape Cape Town
ENVIRONMENT:A leading Travel Tech company in Cape Town is seeking a BI Data Engineer to optimize its data infrastructure and turn raw data into actionable insights that drive strategic decisions. You will manage the full data pipeline—from ingestion and transformation...
IT Administrator
RESPONSIBILITIES: Maintaining a secure, reliable and efficient IT environmnt that supports the organization's operationsManaging system updates, cybersecurity, technical troubleshooting, user support and trainingOverseeing network infrastructure, servers and user...
Intermediate Full Stack Developer (React / Angular OR Node.js OR .Net)
ENVIRONMENT:Are you a skilled Fullstack Developer looking to make your mark in a dynamic and thriving industry? Join a team at a well-established German IT services provider, with over 25 years of excellence in delivering top-notch solutions. They are seeking a...
IT Administrator – Gauteng Randpark Ridge
RESPONSIBILITIES: Maintaining a secure, reliable and efficient IT environmnt that supports the organization's operationsManaging system updates, cybersecurity, technical troubleshooting, user support and trainingOverseeing network infrastructure, servers and user...
Intermediate Full Stack Developer (React / Angular OR Node.js OR .Net) – Western Cape Cape Town
ENVIRONMENT:Are you a skilled Fullstack Developer looking to make your mark in a dynamic and thriving industry? Join a team at a well-established German IT services provider, with over 25 years of excellence in delivering top-notch solutions. They are seeking a...
Master Data Manager
Qualifications - change Essential from Degree to Certificate and preference is National Diploma Person should have an understanding of ERM /ERP and CRM Important for this role:Cleaning dataGovernanceEngagement with teamComplianceDecision-makingEnsuring that processes...
Senior Qlik Sense Cloud Developer (Remote)
ENVIRONMENT:Our client is seeking a Senior Qlik Sense Cloud Developer to join their dynamic consulting team and deliver impactful insights for a high-growth SaaS company in the U.S. In this hands-on role, you will work closely with the CEO and technical lead to build...
Master Data Manager – Gauteng Rietondale
Qualifications - change Essential from Degree to Certificate and preference is National Diploma Person should have an understanding of ERM /ERP and CRM Important for this role:Cleaning dataGovernanceEngagement with teamComplianceDecision-makingEnsuring that processes...
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