These are the most valuable AI use cases for customer service
As organisations seek to maximize the impact of their AI investments, Gartner has identified the most valuable use cases for AI in service and support functions. A Gartner survey of 265 service and support leaders from a variety of industries and business in April and...
Security, affordability will shape a new era for energy
Energy security and affordability have moved to the forefront in many regions as the global energy transition has entered a more turbulent, complex phase, shaped as much by infrastructure realities and geopolitical risk as by decarbonisation ambitions. Drawing on...
ITU and global organisations look to close the AI skills gap
Amazon Web Services (AWS), Microsoft, the East Africa Community and Cognizant are among more than 25 organisations from around the globe that will serve as founding contributors to the AI Skills Coalition - an initiative of the International Telecommunication Union...
AI spend in the Middle East, Türkiye, Africa set to soar
Spending on AI in the Middle East, Türkiye, and Africa (META) totaled $4,5-billion in 2024 and is projected to surge to $14,6-billion by 2028, representing a compound annual growth rate (CAGR) of 34%. That's according to the latest insights from International Data...
AI-powered cyber threats drain security budgets
New research highlights a stark reality: IT directors at major global firms are preparing for an unprecedented surge in cyber threats driven by AI, machine learning and the Metaverse. As cyber criminals deploy increasingly sophisticated attacks, organizations plan...
GenAI will spur data centre spend in 2025
As a revolution around generative AI (GenAI) looms, investment in data centres is expected to rise dramatically this year as cloud providers dedicate significant financial resources to expanding facilities to support cloud services and AI-driven applications, says...
AI agents could aid governments in building public trust
Public trust in government has been lagging for years, but new Salesforce research reveals AI agents could help rebuild it. Constituents around the world agree there’s room for improvement when it comes to government service. Forty percent struggle with government...
SMEs miss out on a $789bn green finance opportunity
There is a massive gap between SMEs’ sustainability ambition and their ability to take action, preventing them from accessing vital green finance needed to drive their initiatives. While 86% of SMEs say that sustainability is important to their business, only 9,1%...
AI, HPC boost shared cloud infrastructure market
Spending on compute and storage infrastructure products for cloud deployments - including dedicated and shared IT environments - increased 115,3% year-over-year in the third quarter of 2024 (3Q24) to $57,3-billion. According to the latest IDC Worldwide Quarterly...
Gates Foundation budget reaches $8,74bn
At the start of the Gates Foundation’s 25th anniversary year, its governing board approved the largest budget in its history. The foundation will operate with a budget of $8,74-billion in 2025. The budget is in line with the foundation’s commitment to reach overall...
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Visa Everywhere Initiative 2022 invites fintech, payment startups to showcase solutions
The Visa Everywhere Initiative (VEI), a global open innovation program, is inviting fintech and payment startups to showcase their innovative products and solutions, with finalists gaining first hand exposure to key fintech stakeholders across banking, merchant, VC...
National Social Security Fund of Uganda transforms customer experience with AI
The National Social Security Fund (NSSF) of Uganda has transformed its customer experience with powerful self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Sanyu, an advanced chatbot that now...
Payroll continuity a major contributor to business sustainability
One of the fundamentals of a payroll office is paying employees on time irrespective of how good or bad your processes is in a business. While it might sound fairly straight forward to do, some companies still depend on paper trails and manual interventions, to...
Nedbank goes all-in on hybrid work
Many financial institutions remain sceptical of hybrid work. Nedbank isn’t among them. The bank has gone all in on the new model, announcing that employees whose jobs do not require them to be in a branch office can work from home on a permanent basis if they choose....
Why 2022 could be a watershed year for logistics in Africa
Over the last two years, the logistics and supply chain industry has been subjected to the Covid-19 ‘stress test’. By Amadou Diallo, CEO of DHL Global Forwarding Middle East & Africa Grappling with the worst pandemic in modern history, border closures, and...
XLink appoints Thanusha Govender as new MD
XLink, a subsidiary of the Vodacom Group and provider of secure payment connectivity solutions, has appointed Thanusha Govender as its new MD with effect from 1 February 2022. Govender, a qualified chemical engineer, who has applied foundational, data-driven...
Kyocera launches intelligent series of A3 multifunctional devices
Companies worldwide are experiencing profound changes in their business environments thanks to smarter workspaces. This impact can be felt in the way in which organisations operate, collaborate, innovate, and expand. Businesses require a partner that can help them...
Wits team develops social distancing and shopper behaviour tracker for malls
Wits University innovators have developed a novel Wi-Fi-based solution for managing and monitoring foot count, social distancing and consumer behaviour in shopping malls. The solution uses artificial intelligence (AI) to allow retail managers to make future...
Will 2022 bring crypto regulation to SA?
Towards the end of last year the news broke that Binance, the world’s largest international cryptocurrency exchange by volume, had withdrawn their application for a license to operate a crypto exchange in Singapore due to regulatory issues. While the news may have...
Compliance is not a compromise
Data Privacy Day, took place on 28 January, is an international annual event that highlights the importance of data protection and compliance in a high-risk world. The World Bank describes it as an international focus on the ‘importance of respecting privacy,...
BI Developer / Manager
Key Responsibilities:BI DevelopmentDesign, build, and maintain advanced BI dashboards and reports.Develop efficient data models and DAX queries for scalable, high-performing solutions.Customize visualizations to suit business and client needs. Data ManagementWork with...
Project Manager (Contract) (CPT) – Western Cape Cape Town
ENVIRONMENT:DELIVER strategic and regulatory change across the operating platform of a global Asset Manager seeking its next Project Manager. The team operates in a decentralised model, partnering with business leads to shape, coordinate, and implement change across...
BI Developer / Manager – Remote Remote
Key Responsibilities:BI DevelopmentDesign, build, and maintain advanced BI dashboards and reports.Develop efficient data models and DAX queries for scalable, high-performing solutions.Customize visualizations to suit business and client needs. Data ManagementWork with...
PPC Specialist
PPC SpecialistDrive high-impact paid media campaigns for a fast-growing global fintech with hybrid flexibility in Cape Town.Digital Marketing | R50 000 - R60 000/month | Hybrid (3 days in office) About Our ClientOur client is a high-growth fintech scale-up...
Junior Technical Assistant
Key Responsibilities: Sizing Battery & Power Systems Technical sizing DC- & Solar SolutionsSelection and recommendation of appropriate equipment and technologies to be used for Reserve applicationsSize rectifier systems to customer requirementsSizing battery...
PPC Specialist – Western Cape Cape Town Region
PPC SpecialistDrive high-impact paid media campaigns for a fast-growing global fintech with hybrid flexibility in Cape Town.Digital Marketing | R50 000 - R60 000/month | Hybrid (3 days in office) About Our ClientOur client is a high-growth fintech scale-up...
Junior Technical Assistant – Gauteng Pretoria CBD
Key Responsibilities: Sizing Battery & Power Systems Technical sizing DC- & Solar SolutionsSelection and recommendation of appropriate equipment and technologies to be used for Reserve applicationsSize rectifier systems to customer requirementsSizing battery...
Senior Software Development Engineer
Our client is building software to support their clients' managed cloud infrastructure. The company is seeking a talented and motivated Software Engineer with a strong background in Python web frameworks and experience of Event driven architecture (e.g., Azure Service...
Online Management Systems and Sales Administrator
Online Management Systems and Sales AdministratorOnline Management Systems and Sales AdministratorKey ResponsibilitiesManage OMS (Order Management System) for both The Companys Cape Town and Johannesburg branches.Create and process purchase orders (POs).Load and...
Senior Software Development Engineer – Remote Remote
Our client is building software to support their clients' managed cloud infrastructure. The company is seeking a talented and motivated Software Engineer with a strong background in Python web frameworks and experience of Event driven architecture (e.g., Azure Service...
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