Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Nvidia Ethernet accelerates xAI’s supercomputer
xAI’s Colossus supercomputer cluster, comprising 100 000 Nvidia Hopper GPUs, achieved this scale by using the Nvidia Spectrum-X Ethernet networking platform, which is designed to power multi-tenant, hyperscale AI factories using standards-based Ethernet, for its...
Technology key to mining decarbonisation
Most mining leaders (70%) are confident that significant decarbonisation can be achieved with existing technologies, including electrification, automation and digitisation. This is one of the finding from the global report “Mining’s Moment” from ABB, that polled 412...
AI helps surgeons enhance breast cancer treatment
A new AI-powered, imaging-based technology that creates accurate three-dimensional models of tumours, veins, and other soft tissue offers a promising new method to help surgeons operate on - and better treat - breast cancers. The technology, from Illinois-based...
AI-enhanced cyberthreats top list of emerging risks
Artificial intelligence (AI)-enhanced malicious attacks are the top emerging risk for enterprises in the third quarter of 2024, according to Gartner – for the third consecutive quarter. IT vendor criticality and an unsettled regulatory and legal environment are new,...
Don’t forget to vote in the Channelwise Awards
It’s that time of year again, when South Africa’s IT reseller partners get to voice their opinion and vote for the vendors and distributors they most enjoy working with. With voting set to close on 8 November, reseller partners are urged to get their votes in now. The...
Tablets see strong recovery in third quarter
Worldwide tablet shipments grew 20,4% in the third quarter of 2024 (3Q24) - totaling 39,6-million units - according to preliminary data from the International Data Corporation (IDC) Worldwide Quarterly Personal Computing Device Tracker. The dismal 2023 market makes...
October is 2024’s best month for new vehicle sales
New vehicle sales reported their best performance of the year in October, the market reaching 47 924. This represents a 5,5% increase in sales driven by cyclical demand from the rental sector and an impressive performance from the passenger car segment. October sales...
AMD debuts Ryzen chips to enhance gaming
AMD has launched its next-generation Ryzen processors designed specifically to enhance performance for gamers. The lineup features the new AMD Ryzen 7 9800X3D Desktop processor, based on the "Zen 5" architecture and utilising 2nd Gen AMD 3D V-Cache technology. With...
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Africa Data Centres, Global Sense select Zadara
Zadara has announced that Africa Data Centres and service provider Global Sense have added Zadara's edge cloud services to their marketplace. Zadara's resilient, enterprise-grade products and services, including its Federated Edge program, are now available in...
InterSystems debuts HealthShare Message Transformation Service
InterSystems has announced the availability of InterSystems HealthShare Message Transformation Service. Developed for use with Amazon HealthLake, the on-demand service enables healthcare providers, payers, and pharmaceutical companies to convert their existing data...
From WFH to WFA: addressing distributed work security challenges
Research and advisory firm Gartner has found that, after the Covid-19 pandemic abates, businesses will face a new kind of challenge: managing hybrid workforces. According to Gartner, 82% of business leaders plan to let employees continue to work from home (WFH) in at...
Tried and tested ways to keep employees engaged
Employee engagement, when done right, nurtures long-term relationships and contributes to an organisation's sustainability. By Andrew Bourne, regional manager: Africa at Zoho Engaged employees commit themselves to their employer's goals, find satisfaction and meaning...
Top considerations for a comprehensive DR strategy
IT infrastructure has evolved dramatically over the years, and alongside this, so too has the nature of disasters. By Kate Mollett, regional director of Commvault Africa Where once, a disaster was an infrequent event related to extreme weather or hardware failure,...
RPA to empower business, drive future skills
Businesses today are on the perpetual hunt for new ways to add value and drive growth - and are increasingly looking to intelligent technology like Robotic Process Automation (RPA) to run smarter in a challenging economic climate. By Emma Murray, chief operating...
C-Suite compensation challenges in the ‘new normal’
Chris Blair, CEO and Craig Raath, executive director of 21st Century, in partnership with Mindcor, recently participated in a seminar hosted by the YPO (Young President's Organisation), to discuss current challenges in C-Suite compensation. Blair shares his insights...
A single view of all comms channels crucial to grow the customer base
The business world has spoken about the need for unified communications platforms for more than a decade, and for good cause. In an era where instant gratification rules the roost, the absence of a single view of all communication results in organisations quite...
Telco industry needs a solution against ID and SIM swap fraud
South Africa's mobile service providers continue to face pressure from new and existing clients to tighten up their data security, as fraudsters continue to take advantage of false identities and SIM swap scams. Gur Geva, founder and CEO of iiDENTIFii, a market leader...
Why cybersecurity is vital for POPIA compliance
The Protection of Personal Information Act (POPIA) has come into full effect since 1 July 2021. Following the ongoing debate amongst industry leaders about being POPIA compliant, businesses should take stringent cybersecurity measures when becoming compliant....
JavaScript/Web Software Engineer – 2325 – Gauteng Pretoria
Hybrid: Midrand/Menlyn/Roslyn/Home OfficeESSENTIAL SKILLS REQUIREMENTS:Technical & Functional:Understanding and experience in the IT SDLC processGood grasp of business/user requirements and translating these into system documents and functionsAbility to quickly...
Data Engineer (CPT – Onsite)
ENVIRONMENT:A leading digital command center based in Cape Town is seeking a skilled Data Engineer to become part of their team. The role involves designing, developing, and deploying scalable, production-ready data pipelines on Google Cloud Platform, utilizing...
Back-End Developer
Exciting Back-End Developer Opportunity – Pretoria (Permanent / Flexible Work): Our esteemed client in Pretoria is offering a permanent position with flexible working options for a talented Back-End Developer. You will design, code, and implement scalable,...
Data Engineer (CPT – Onsite) – Western Cape Cape Town
ENVIRONMENT:A leading digital command center based in Cape Town is seeking a skilled Data Engineer to become part of their team. The role involves designing, developing, and deploying scalable, production-ready data pipelines on Google Cloud Platform, utilizing...
Back-End Developer – Gauteng Centurion
Exciting Back-End Developer Opportunity – Pretoria (Permanent / Flexible Work): Our esteemed client in Pretoria is offering a permanent position with flexible working options for a talented Back-End Developer. You will design, code, and implement scalable,...
Business Analyst (Senior) at Parvana Recruitment
About the client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Engage with stakeholders (product...
Lead Enterprise Architect Business Analyst at Sabenza IT & Recruitment
We are seeking an experienced Senior Business Analyst with deep expertise in Data Governance, Infrastructure Architecture, and Enterprise Architecture. The ideal candidate will demonstrate proficiency in object-oriented analysis and design, the full SDLC, and business...
Business Analyst (Senior) at Parvana Recruitment – Gauteng Johannesburg
About the client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Engage with stakeholders (product...
Lead Enterprise Architect Business Analyst at Sabenza IT & Recruitment – Western Cape Cape Town
We are seeking an experienced Senior Business Analyst with deep expertise in Data Governance, Infrastructure Architecture, and Enterprise Architecture. The ideal candidate will demonstrate proficiency in object-oriented analysis and design, the full SDLC, and business...
Software Engineer at QES
My client based in Cape Town (North) is currently looking for a .Net developer to join them on an independent contract basis Cape Town based / 12 month contract / Hybrid Analyse change requests and determine technical impact.Provide implementation estimates.Maintain...
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