Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Digitisation, cloud is improving business outcomes
Kathy Gibson reports – South African organisations are increasingly using cloud services to unlock opportunities and improve business outcomes. Pandelani Munyai, group CIO of Transnet, explains that key considerations when adopting cloud included improved security and...
Cloud key to SA’s digitalisation goals
Kathy Gibson reports – Government has a firm policy t drive digital innovation, with the aim of improving service delivery while helping to uplift citizens. Nonkqubela Thathakahle Jordan-Dyani, director-general of the Department of Communications and Digital...
Huawei details ‘cloud everywhere’ strategy
Kathy Gibson reports - Everything as a service: that’s the goal that Huawei Cloud is aiming for in a world where technology innovation is moving at an unprecedented pace. Huawei built the first local cloud region in Johannesburg in 2019. Since then, it has signed up...
Practical advice on scaling AI in your organisation
As artificial intelligence (AI) continues to transform industries across the globe, organisations are grappling with the ways in which to effectively scale and integrate this transformative technology into their day-to-day operations. The potential benefits of AI are...
Strengthening SA’s 4IR research capacity
The Media Information Communication and Technologies Sector Education Training Authority (MICT SETA) and the Vaal University of Technology (VUT) are are set to host the inaugural 4IR Research Symposium and Expo from tomorrow (25 October), marking a pivotal moment for...
New Grandoreiro malware variant exposed
Despite the arrest of important operators in early 2024, Grandoreiro malware continues to be used by its partners in new campaigns – Kaspersky’s Global Research and Analysis team (GReAT) has discovered a new light version focused on Mexico targeting around 30 banks....
Chiplet market to grow to $411bn by 2035
Chiplet technology is revolutionising the semiconductor industry by offering alternative advantages compared with traditional monolithic designs, according to new research from IDTechEx, which highlights the transformative potential of chiplets. In its latest study –...
The future of transportation in Africa
At this year’s SingularityU South Africa Summit, Dr Carlo van de Weijer, GM AT Eindhoven AI Systems Institute, shared his vision for how Africa can harness emerging technologies to leapfrog when it comes to transportation and create a more sustainable future. "The...
More News Today
Is it time to upgrade to ERP?
There are a few clear signals indicating that the current software solution may be holding back business growth. Making the move from an accountancy solution to an ERP system, designed specifically for small-to-medium sized enterprises (SMEs), is a valuable and...
Reinventing email for a digital world
With more than 4-billion email users globally, there is no arguing the fact that this is still the most pervasive form of electronic communication out there. By Mayleen Bywater, senior product manager: email and SMS at Vox Whether you are an SME or a large corporate,...
You hate robocalls for the wrong reasons
Think back to your favourite robocall experience. You probably don't have one. By JD Engelbrecht, MD of Everlytic Last week, at a dinner party, I asked the guests to recall their favourite robocall experiences. It was interesting and thrilling...not quite...nobody...
Retail cybersecurity in an evolving threat landscape
As a result of the Covid-19 pandemic, global online retail sales increased in 2020. By Courtney Radke, chief information security officer: national retail at Fortinet According to statistics, consumers spent $861,12-billion online with US retailers in 2020, a 44%...
Picup introduces premium driver network for businesses
Picup, a crowdsource delivery and tech company, has introduced Picup Plus, a premium service aimed at businesses that require drivers to represent their brand. Picup Plus was specifically designed for business clients that require the delivery experience to align with...
Explore Data Science Academy adds Thrive soft skills module
Young data science students at the Explore Data Science Academy receive essential life skills in addition to technical skills as part of their one year full-time course. The academy believes that a balance of technical and "soft" skills is essential for young...
Chat commerce set to disrupt e-commerce
Technology advancements, particularly those in the user interface area, have made the chat channel far more user-friendly and accessible to customers. This is helping drive growth in the channel, giving companies a confidence boost when it comes to supporting it as...
New chief commercial officer for iOCO
EOH has announced that Ziaad Suleman will join the EOH Executive Committee on 1 July 2021 as the chief commercial officer for iOCO, EOH's systems integrator and largest business. Suleman will spearhead iOCO's sales strategy in both the private and public sectors and...
+OneX acquires Triple H Cloud Services
+OneX, a solutions and systems integrator that forms part of the Reunert Group, has acquired Triple H Cloud Services to add a managed private cloud capability to its suite of business transformation solutions and services. Triple H Cloud Services offers a wide...
FM:Systems acquires WizzPass
FM:Systems, a provider of digital workplace solutions globally, has acquired WizzPass, a rapidly growing player in the visitor management system and workplace management market. "We are excited to build on our strategy of providing comprehensive digital workplace...
Test Analyst
Job DescriptionOur client is looking for a detail-oriented and proactive Senior Test Analyst with hands-on testing expertise and proven experience in test execution for fast-paced project delivery. Key Responsibilities:Lead the planning, design, and execution of test...
Technical Business Analyst (Senior) at Parvana Recruitment
This is a remote position.About our client:Our client develops and supports software and data solutions across a variety of industries. They want you to get ahead of the market and stay there. They offer a combination of plug and play products that can be integrated...
Software Engineer (Snr) at Parvana Recruitment
This is a remote position. About our client: Headquartered in the USA, our client offers a great remote work opportunity. Embrace work-from-home flexibility and long-term prospects, including overseas opportunities. Benefit from learning from the best in the field at...
Network Manager at Parvana Recruitment
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
Developer – Internship Role (CPT) at Parvana Recruitment
Parvana Role: Our highly successful national client is looking for a bright and ambitious developer for their team. You are not expected to know anything, you will be provided with courses as well as on the job training which will last for over 4 months. This role can...
BI Consultant (Junior) at Parvana Recruitment
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
Developer – PYTHON (MASTER) at Parvana Recruitment
Parvana Role: Our client develops exciting software using modern tools, techniques and methodologies. Responsibilities: Product design, programming, bug verification, and testing of computer programs for software products and/or customer applications. Researching...
Junior to Intermediate Full Stack Developer (Onsite)
ENVIRONMENT:Our partner is an acknowledged business consulting firm with expertise in enterprise resource planning, corporate performance management, business intelligence, financial and costing principles, shared services, and employee performance management. They...
Data Developer (Data Engineer) – KwaZulu-Natal Pinetown
The purpose of the Technical Data Developer is to aid and support the SAP Data migration process as required in project mode and will be required to develop data extracts and scorecards according to documented business standards and rules. The person will also support...
Test Analyst – Western Cape Cape Town
Job DescriptionOur client is looking for a detail-oriented and proactive Senior Test Analyst with hands-on testing expertise and proven experience in test execution for fast-paced project delivery. Key Responsibilities:Lead the planning, design, and execution of test...
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