Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Digitalisation puts African tech startups in a good position
With digitalisation as a key enabler of organic growth in greenfield projects in Africa, technology startups are well placed to capitalise on the desire of larger and established corporations wanting to move into various enterprise technologies in the region,...
Lack of privacy makes people want to disconnect
It’s estimated that 67,5% of the global population use the Internet – but many of them would like to ditch it. Compared to 2022, even more people would like to delete themselves from the Internet this year, according to joint research carried out this year by NordVPN...
ITU forum comes up with digital innovation ideas
The Global Innovation Forum held by the International Telecommunication Union (ITU) has identified key ways to help close the “digital innovation gap”. The suggested approaches, focusing on critical factors from expanding collaboration to attracting investment, are...
Convenience, technology high on passenger wish list
The International Air Transport Association (IATA) released the results of its 2024 Global Passenger Survey, revealing that travelers continue to prioritise convenience and speed. For a smoother travel experience, they are eager to use biometric identification and...
Telkom, NRF launch tech research funding initiative
Telkom and the National Research Foundation (NRF) have launched the Future Technologies (FutureTech) programme, a new initiative to co-fund technology research grants and the studies of postgraduate students and postdoctoral Fellows, to help drive innovation. The...
South Africans keen on switching to EVs, hybrid cars
More than 40% of South Africans are considering purchasing an electrified vehicle in the next five years, according to a recent survey by Ford, with most preferring hybrid technology. As part of its multi-market research, Ford spoke with South African car owners and...
AI could save $3trn flowing into the shadow economy
Global economies can save $3,13-trillion by using AI to detect and prevent money laundering and terrorist financing, according to the inaugural Napier AI/AML Index. The Napier AI/AML Index, published in partnership with leading research group GlobalData, provides the...
Digital fraud has hit most South African users
In the first half of 2024, 4,9% of all attempted digital transactions where the consumer was located in South Africa were identified as suspected digital fraud, according to TransUnion analysis, which also determined telecommunications, financial services, and...
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Axiz lowers entry-point for resellers to offer HPE’s GreenLake to SMBs
HPE recently made its flagship as-a-service product, GreenLake, accessible to small and midmarket end customers. According to Traci Maynard, executive: edge consumer software and hardware, and HPE business unit manager at Axiz: "HPE's GreenLake for SMBs is also a...
Dartcom to distribute LONGi Solar
South African specialist end-to-end infrastructure business Dartcom has signed an agreement with International solar technology company LONGi Solar for the distribution of its solar panels in South Africa. "As one of the most sought-after solar technologies globally,...
Ukheshe Technologies in JV with ForexPeople
Fintech enablement partner Ukheshe Technologies has confirmed the establishment of a new joint venture with ForexPeople, to facilitate cross border payments from South Africa into Africa. The service will extend from South Africa to more than 40 countries across...
Huawei Product Security Baseline
In 2020, the COVID-19 pandemic changed the way we live, work and how organisations operate. Many activities have moved online, and telecommuting, video conferencing, distance education, and telemedicine have become the new normal. In this context, digital technology...
Altron Arrow expands pens OPSWAT agreement
Arrow Electronics has signed a pan-European distribution agreement with global cybersecurity company OPSWAT to offer its MetaDefender and MetaAccess cybersecurity suite of critical infrastructure protection products. The solutions offer customers malware protection...
IS³ is first Aveva Select Partner in EMEA
IS³-Industry Software Solutions and Support has become the first Aveva Select partner in the EMEA region, making them the only authorised distributor for Aveva products in southern Africa. Being an Aveva Select partner also allows IS³ to deliver Aveva's full portfolio...
Zimperium expands with Corr-Serve
Zimperium has appointed Corr-Serve as its exclusive southern African distributor of the company's real-time, on-device protection against both known and unknown threats. Zimperium covers Android, iOS and Chromebook endpoints through its z9 machine learning-based...
Signs your customer communication is fractured
Communication is an important facet of our humanness. It's how we learn new information, build relationships, and connect with one another. By Brent Haumann, MD of Striata, Africa Brands communicate with their customers for the same reasons, whether it be to convey...
In the age of PoPIA, hacking yourself has to become the norm
With the Protection of Personal Information Act (PoPIA) coming into full effect in July 2021, and bringing with it the threat of financial and reputational damages for organisations that are found to be in contravention, businesses need to take a more proactive...
POPIA shines spotlight on cybersecurity
With the Protection of Personal Information Act (POPIA) coming into effect from 1 July 2021, it is critical for organisations that have access to their clients' sensitive information to ensure measures are taken to protect them. This is especially true for accountants...
Junior Software Developer – Fullstack
Junior Software Developer - Fullstack Join a Growing Legal Tech Team Driving Innovation in Financial Litigation Tools Cape Town Foreshore Offices | Market Related | 9 - 5 UK Hours About Our Client Our client is a leading provider of technology solutions for the legal...
Senior Systems Developer – 1 year fixed term contract – Durban at Ntice Search – KwaZulu-Natal Mount Edgecombe
The South African Sugar Association (SASA) has a one-year fixed term contract vacancy for a Senior Systems Developer. This is a hybrid rolebased at Mount Edgecombe, KwaZulu-Natal.Division: Autolab, South African Sugar AssociationAutolab, a division of the South...
Junior Software Developer – Fullstack – Western Cape Foreshore
Junior Software Developer - Fullstack Join a Growing Legal Tech Team Driving Innovation in Financial Litigation Tools Cape Town Foreshore Offices | Market Related | 9 - 5 UK Hours About Our Client Our client is a leading provider of technology solutions for the legal...
Full Stack Developer
About the RoleWe are seeking a talented and driven Full Stack Developer with hands-on experience in modern JavaScript development and containerized cloud-native applications. The ideal candidate is comfortable working across the stack, from building responsive UIs to...
Network & Systems Engineer at Ntice Search
Our Client is looking for a Service, Networking & Connectivity Engineer with strong technical expertise and a proactive approach to infrastructure management. You'll play a critical role in monitoring and maintaining our IT systems, ensuring high availability and...
Full Stack Developer – Western Cape Century City
About the RoleWe are seeking a talented and driven Full Stack Developer with hands-on experience in modern JavaScript development and containerized cloud-native applications. The ideal candidate is comfortable working across the stack, from building responsive UIs to...
Network & Systems Engineer at Ntice Search – KwaZulu-Natal Durban
Our Client is looking for a Service, Networking & Connectivity Engineer with strong technical expertise and a proactive approach to infrastructure management. You'll play a critical role in monitoring and maintaining our IT systems, ensuring high availability and...
Senior Project Manager
Senior Project Manager - Remote Moderation (Multilingual)Help shape online communities with a digital agency committed to quality, safety, and inclusivity.Content Moderation | Remote (UK Hours) | R35,000-R45,000 per monthAbout Our ClientOur client is a global social...
Senior Project Manager – Western Cape Cape Town Region
Senior Project Manager - Remote Moderation (Multilingual)Help shape online communities with a digital agency committed to quality, safety, and inclusivity.Content Moderation | Remote (UK Hours) | R35,000-R45,000 per monthAbout Our ClientOur client is a global social...
Senior Project Manager at Datonomy Solutions
We are looking for a Senior Project Manager to join our team in Cape Town, on an initial 12-month contact onsite.Responsibilities:Establish necessary Program/Project Governance and structures.Facilitate the process for Business Case development and approval.Ensure...
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