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Retailers must now earn the trust of AI agents, not just shoppers

Retailers are losing direct control of the customer journey as shoppers hand the path to purchase over to autonomous AI agents. By Linda Saunders, country manager and senior director: solution engineering Africa at Salesforce Salesforce's Fourth Edition State of...

Procurement must deliver more than compliance in 2026

South Africa's micro, small and medium enterprises (MSMEs) contribute around 40% of GDP and employ more than half the country's workforce, according to the Department of Small Business Development, Yet, questions remain about whether billions of rand invested in...

Leadership reset needed to transform customer experience

Across South Africa, a new generation of business leaders is reshaping what transformation looks like by placing customer experience (CX) at the centre of organisational strategy. By Lauren Potgieter, country manager at Infobip South Africa This shift reflects a...

Taxpayers win transparency battle against SARS

The Johannesburg High Court recently ordered the South African Revenue Service (SARS) to disclose all the information on which it based a decision. Nico Theron, founder of Unicus Tax Specialists SA says the ruling is a significant victory for taxpayers. “SARS can be...

Security teams face unique cloud challenges

Organisations continue to rapidly pursue digital transformation and expand their operations to find innovative ways to connect with customers, embrace a more permanent work-from-anywhere (WFA) strategy, and so much more - and cloud adoption is helping to drive this...

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3CX threat may have been active since February

The 3CX supply chain cyberattack uncovered this week may have been active for longer than first thought, according to new information. The attack impacts a 3CX voice over IP (VoIP) application and affects organisations all over the world, including but not limited to...

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Can AI testing be halted?

The open letter calling for a moratorium on artificial intelligence (AI) testing hasn't been thought through, according to some. The letter, published by Future of Life Institute and signed by several industry heavyweights, asks that all research and projects beyond...

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Troop secures $11m Series B funding

Troop, global developer of corporate meeting technology and services, has announced that it has secured $11-million (R201-million) in Series B funding. The funding will contribute towards expanding the company's presence in South Africa and globally. Troop plans to...

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