Machines are now inbound service contact centre customers
By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner. Machine customers are nonhuman economic actors that obtain goods or services in exchange for payment. In customer service and support, they will resemble...
Europe dominates global Internet penetration rates
Europe has been leading the way in terms of internet penetration rates with Northern Europe coming out on top with 97% of its population using the internet. Western Europe followed closely behind with 93,5%. According to TradingPlatforms.com, the rest of the world is...
Floki, Bone ShibaSwap the biggest meme coin gainers
Despite criticism, meme coins continue gaining traction fuelled by their growing online communities. According to data presented by BitcoinCasinos.com, Floki and Bone ShibaSwap are the biggest gainers among the top five meme coins, as their market caps surged 351% and...
Red Hat, Samsung collaborate on 5G RAN solution
Red Hat has announced an extended collaboration with Samsung to offer a virtualised radio access network (vRAN) solution with enhanced integration and automation capabilities. The technology will be designed to help service providers better manage networks at scale...
African data centres need to act against extreme weather
Data centres are at the centre of economic development in Africa, and without them, markets lose the opportunity to develop a connected, self-sufficient ICT ecosystem. By Alaa Bawab, GM: Lenovo Infrastructure Solutions Group, Middle East and Africa However, with...
Liquid, Microsoft to connect 20m underserved Africans
Liquid Intelligent Technologies has announced a new collaboration to deliver internet access to 20-million underserved people in Africa by the end of 2025, with Microsoft. Working together through Microsoft's Airband initiative, the new collaboration will initially...
PartServe upgrades online repair tracking
IT repair and parts distributor PartServe has implemented automation to enhance its customer services around web-based repair tracking. The company has revamped its website and introduced several improvements to streamline its processes and improve the overall...
Operators report success in 5G deployment
The achievements made by 5G in its first three years are equivalent to those that 4G made in its first five years, and leading operators are already celebrating the success of the first round of 5G development, which has instilled a sense of certainty and confidence...
Comsol, Ericsson partner on digital transformation in SA mining
Ericsson has signed a reseller agreement with Comsol at Mobile World Congress 2023 in Barcelona to provide the Ericsson Private 5G solution that will enable Comsol to expand its enterprise business within South Africa's mining industry. With Ericsson's high-end...
Applications open for 2023 Africa’s Business Heroes prize competition
The "Africa's Business Heroes" (ABH) Prize Competition, a philanthropic initiative sponsored by the Jack Ma Foundation and Alibaba Philanthropy, has launched its fifth annual edition and now calls for participation from Africa's entrepreneurial talent. Zahra...
Kaspersky buys into container security solutions developer Ximi Pro
Kaspersky has acquired 49% of Ximi Pro, a subsidiary of Ximi Lab that develops Tron, a comprehensive solution for the protection of software container infrastructures. The acquisition will allow the company to develop an offering that would provide full-fledged...
Senior Java Developer at Reverside
Reverside is an IT services provider; we are always looking for professional candidates to join our team in Software Development, providing opportunities to work on exciting projects, within our well established client base.We are looking for a Senior Java Developer...