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The human touch in an AI-driven customer experience

When a customer can't tell whether they're talking to AI or a human, does it matter? The answer may surprise you: what matters most is not who — or what — is on the other end, but whether the interaction feels understood. By Julian Dawkins, principal product marketing...

Team-building days won’t fix dysfunctional teams

Organisations frequently respond to a struggling team by arranging an off-site, a social event or another team-building activity. These experiences may be enjoyable, but they are unlikely to fix the everyday relationship patterns that prevent people from speaking...

SAP puts the autonomous enterprise to work

SAP showcased the Autonomous Enterprise in action at SAP Connect, demonstrating how Joule Work and Joule Assistants generate value for customers across every line of business. “This is a breakthrough moment for business AI,” says Christian Klein, CEO of SAP. “The...

Revenue to hit $1bn as quantum breakthroughs advance

Worldwide, quantum computing revenue is projected to total $1,1-billion in 2027, according to Gartner. “Nations and businesses have scaled spending in quantum literacy, patents, partnerships, and early use-case exploration,” says Gaurav Gupta, vice-president analyst...

Test Analyst – Gauteng Johannesburg Region

Our client, leaders in the Automotive space, has a long-term contract opportunity for a Test Analyst. This position is based in the Gauteng region with a hybrid approach being on-site and remote. Essential Skills: Manual, Functional, Frontend, Backend.Regression...

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These are the key barriers to crypto adoption

Nearly half (41%) of cryptocurrency users in South Africa fear losing money due to volatility, and no longer use digital currencies, according to the latest Kaspersky research. Additionally, 10% of local respondents have already lost money and stopped investing as a...

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Africa set to be the next global tech hub

It’s no secret that technology across the continent is burgeoning at unprecedented rates. Homegrown innovations that speak to socio-economic bottlenecks are plenty, due to increased access to resources, training and development, and investment. This can largely be...

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Reducing carbon footprint a focus for packaging

With most public commitments to sustainable packaging at risk of going unfulfilled, 20% of organizations will shift their focus from recycling and eliminating plastics to reducing the carbon footprint of their packaging by 2026, according to Gartner. While the pivot...

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