All IT work will involve AI by 2030 – the trick is to find value
By 2030, CIOs expect that 0% of IT work will be done by humans without AI, 75% will be done by humans augmented with AI, and 25% will be done by AI alone, according to a July 2025 survey of over 700 CIOs by Gartner. This means that organisations need to focus on a...
AI Pacesetters are already turning pilots into profit
A small but consistent group of companies outperforms peers across every measure of AI value. These Pacesetters - about 18% of organisations in South Africa, and 13% globally – have been consistently ahead of the pack, according to the third annual Cisco AI Readiness...
Talking still matters in an online world
The other day, I was trying to resolve a simple billing issue with an online subscription service, writes Warren Hawkins, MD of Euphoria Telecom. You know the kind of thing, the charge on the invoice didn’t match what I’d been billed the previous month, even though...
When cyber laws backfire …
Regulation was designed to protect customers, curb risk, and hold businesses accountable. But today, it’s often doing the opposite - creating impossible trade-offs, punishing transparency, and turning defenders into accidental offenders. By John Mc Loughlin, CEO of ...
How employers can respond to rising stress
Employee stress has been continually on the rise since the peak of the Covid-19 pandemic, making it a top priority for employers yet, mental health care continues to fall short. By Navlika Ratangee, MD of Lyra South Africa Despite 89% of employees globally...
AI paves the way for greener travel
As African businesses navigate the twin pressures of economic growth and climate responsibility, artificial intelligence (AI) is quietly revolutionising how – and why – we travel for work. In a region where fragmented infrastructure and complex travel logistics often...
Early engagement matters for cybersecurity in digital transformation
Digital transformation is reshaping industries. Organisations are investing in cloud, AI, and data analytics to drive growth and agility. By Gilchrist Mushwana, partner and national head of cybersecurity at BDO South Africa Yet, cybersecurity is often brought in too...
How under-siege retailers can fight cybercrime and fraud
So far in 2025, South African retailers are facing an unprecedented wave of cybercrime and fraud, as businesses battle a sophisticated and ever-evolving threat landscape. By Chandni Gopal, partner, Aaqilah Nagdee, senior associate, and Precious Maphupha, candidate...
A CX Hub could be your competitive advantage
Even as customer experience increasingly shifts from being a peripheral concern to being a foundational pillar of modern business strategy, many businesses are finding that their traditional customer service models and approaches are no longer meeting their needs. By...
Protect yourself from credit scams
Many South Africans are struggling with rising living costs and job insecurity. These pressures can leave even the most careful earners feeling desperate. Salem Nyati, consumer financial education specialist at Momentum Group, warns that fraudsters often target people...
Resilience key for cybersecurity
As digital transformation accelerates, so too does the complexity and frequency of cyber threats particularly those originating from within organisations. In recognition of Cybersecurity Awareness Month, Kearney’s latest report, “Securing the Inside: Insider Threat...
PassiveNeuron cyberespionage targets Windows servers
Kaspersky’s Global Research and Analysis Team (GReAT) have uncovered an ongoing cyberespionage PassiveNeuron campaign, that targets Windows Server systems in government, financial and industrial organisations across Asia, Africa and Latin America. The activity has...