Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
These are the top risks facing the TMT sector
Few industries are moving faster than the technology, media and telecommunications (TMT) sector, as it drives technological, societal and economic progress. According to Allianz, the long-term future outlook is positive - yet, with such a rapid pace of change comes...
Humanoid robots become more pervasive
The global humanoid robots market size is expected to reach $4,04-billion by 2030, registering a CAGR of 17,3% from 2024 to 2030, according to a new report by Grand View Research. The global market for humanoid robots is poised for substantial growth due to rapid...
TV the biggest loser as Gen Z turns to streaming
The data is in, and it's official: things are not looking good for South African television. The latest MAPS data overview from the Market Research Foundation shows a massive decline in television viewership over the past two years: In Q1 2021, 72% of respondents...
SMEs unaware of malware for nine months
South African small and medium-sized enterprises (SMEs) take about nine months to become aware of and report a data breach. That's according to Jaco Voigt, MD of Cisco technology ecosystem provider PerfectWorx Consulting, who says this concerning timeframe is broadly...
APT groups target government, energy, telecoms in Africa
Researchers at Kaspersky keep a close eye on Advanced Persistent Threats (APTs) and are observing nine active threat actors that currently target organisations in Africa. While these threat actors target a wide range of entities, Kaspersky researchers identified...
Beware of tax season scammers
As the 2024 tax season officially gets underway and provisional and non-provisional taxpayers prepare their paperwork filing, it's essential to be extra vigilant as cybercriminals set their sights on South African taxpayers for a quick payday. Tax season has become a...
IITPSA ICT Skills Survey focuses on changing landscape
The 2024 edition of the IITPSA South African ICT Skills Survey has gone live for survey input. This survey was previously co-authored by Adrian Schofield, Professional Member and Fellow of the Institute of Information Technology Professionals South Africa (IITPSA),...
BankservAfrica and UPI ease e-commerce payments in Africa
BankservAfrica and UnionPay International (UPI) are collaborating to facilitate easier and safer e-commerce transactions for UPI cardholders across Africa's online merchants. The organisations have joined forces to introduce UPI e-commerce acceptance across several...
More News Today
Is the supply chain profession ready to save the world?
The distribution of a Covid-19 vaccine from drug makers to billions of people around the world is likely to be the supply chain management profession's greatest endeavour ever. Healthcare supply chains that were stretched and strained during the Covid-19 pandemic with...
It’s time to totally reimagine how customers experience communication
When it comes to customer communication, 2020 was the year all the usual rules were thrown out the window. Carefully planned schedules and content calendars were thrown out the window overnight and organisations had to learn to adapt on the fly. By Brent Haumann, MD...
Industry-leading Wi-Fi 6: new engine for enterprise digital transformation
Wi-Fi, with a history of more than 20 years, has always been driven by the pursuit for ever higher bandwidth. In fact, there have been major upgrades to Wi-Fi almost every four to five years, with bandwidth increasing each time. The latest standard, Wi-Fi 6, is a game...
Naspers invests R45m in local online learning platform
Naspers has made a R45-million investment in the online learning platform, The Student Hub. Coinciding with the third annual South Africa Investment Conference, the latest investment from Naspers Foundry, Naspers's R1,4-billion early-stage tech investment vehicle,...
Tech Wise Solutions wins Retruster distribution in Africa
Tech Wise Solutions has signed an agreement with Retruster to act as its sole distributor on the African continent. Retruster - an add-on to a user's email service, that constantly guards against phishing attacks using the most advanced tools - was developed by two...
Infobip to acquire OpenMarket
Global cloud communications company Infobip has entered into a definitive agreement with Amdocs to acquire OpenMarket, a provider of mobile messaging solutions to enterprises, for a gross cash amount of approximately $300-million. This combination will bring together...
Africa’s mobile cybercrime challenge
In June 2020, Upstream's Secure-D anti-fraud platform revealed that the total number of malicious mobile applications doubled in the first quarter of the year. The analysis found 29 000 malicious apps (14 500 in 2019), a 55% spike in fraudulent mobile transactions and...
New rules of engagement for next-gen managed IT security
The trends towards outsourced cyber security have gained traction during the Covid-19 pandemic as companies have empowered remote working models and increased their emphasis on digital transformation. The ever-widening cyber security skills gap adds further power to...
Synthesis is APN Social Impact Partner of the Year
Synthesis Software Technologies has won the APN Social Impact Partner of the Year Award in recognition of its GovChat technology. The APN Partner Awards recognize members of the Amazon Web Services (AWS) Partner Network (APN) who are leaders in the channel and play a...
Tarsus enables remote support with TeamViewer
Tarsus Distribution, has signed up the distribution rights for TeamViewer in Africa. TeamViewer is a cloud-based proprietary software application for connecting devices including remote control, screen sharing, online meetings, web conferencing and file transfer. It...
IT Applications System Developer – Gauteng Primrose
Our Client who is in the couriers services sector is looking for a IT Application System Developer to assess and revamp current application offeringsMinimum Requirements:Qualification in an industry-related field and/or a relevant Information Technology...
Software Engineer (Angular – Advanced) – Gauteng Midrand
Join a Global Leader in Automotive Innovation! Our client in the automotive industry is seeking a highly skilled Software Engineer (Angular - Advanced) to join a dynamic product team within their global IT hub. This is a unique opportunity to contribute to...
Senior Java Developer – Western Cape Cape Town
is Are you an expert in Java looking to make a real impact? We're seeking a Senior Java Developer to drive innovation and build top-tier software solutions. If you have a strong foundation in Java, Spring Boot, and relational databases like PostgreSQL or MySQL, along...
Business Intelligence Developer (Microsoft Power BI) at Red Ember Recruitment (PTY) Ltd
Red Ember recruitment is recruiting for a Business Intelligent Developer for our client in the East of Johannesburg. The BI Developer will be responsible for creating, managing, and optimising Microsoft Power BI dashboards and reportsRequirementsReport and Dashboard...
Senior UI/UX Designer
Our client is looking for a Senior UI/UX Designer based in Johannesburg for a Hybrid role Key Requirements 6 years' experience.BSc/ BTech/ [URL Removed]UXPinBalsamiqJavaScriptHTMLWireframes/StoryboardsShould you meet the requirements for this position, please email...
IT Administrator
Keeping Systems Running, Secure Efficient.We are looking for a detail-oriented IT Administrator dedicated to maintaining and optimizing IT infrastructure. Skilled in troubleshooting, network administration, and system security to ensure seamless operations. Passionate...
Business Intelligence Developer (Microsoft Power BI) at Red Ember Recruitment (PTY) Ltd – Gauteng Brakpan
Red Ember recruitment is recruiting for a Business Intelligent Developer for our client in the East of Johannesburg. The BI Developer will be responsible for creating, managing, and optimising Microsoft Power BI dashboards and reportsRequirementsReport and Dashboard...
Senior UI/UX Designer – Gauteng Johannesburg Region
Our client is looking for a Senior UI/UX Designer based in Johannesburg for a Hybrid role Key Requirements 6 years' experience.BSc/ BTech/ [URL Removed]UXPinBalsamiqJavaScriptHTMLWireframes/StoryboardsShould you meet the requirements for this position, please email...
IT Administrator – Gauteng Midrand
Keeping Systems Running, Secure Efficient.We are looking for a detail-oriented IT Administrator dedicated to maintaining and optimizing IT infrastructure. Skilled in troubleshooting, network administration, and system security to ensure seamless operations. Passionate...
IT Administrator
In a high-pressure environment with demanding workloads, underperforming IT systems can result in significant financial loss and reputational damage. If you're ready to take on this critical role, apply now to ensure the smooth operation and security of the IT...
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