Third-party platforms the ‘new front door for customer service’
More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT - with search engines being the most popular starting point, according to a new survey by Gartner. The survey of 5 801 customers conducted in...
Amazon’s 1,5-million workforce dwarves its rivals
In the world of tech titans, revenue and profit are measured in hundreds of billions of dollars - and their workforce comes in tens of thousands of people. And while Apple remains the top earner in this elite group - raking in nearly $3 000 per second (meaning it...
Green economy could create 3m direct jobs in Africa
Up to 3,3-million new direct green jobs could be created in Africa by 2030, with the majority in the renewable energy sector, particularly solar. This is one of the findings of the "Forecasting Green Jobs in Africa" report from Shortlist and FSD Africa, with analysis...
July sees positive turn in vehicle sales
New vehicle sales received a long-awaited injection of positivity in July, showing growth effectively for the first time in nearly a year. According to data released by naamsa the Automotive Business Council, the South African new vehicle market grew 1,5% year-on-year...
APIs, co-operation crucial for wholesale telecoms
Data volumes continue to grow at an exponential rate, driven by the continuing thirst for cloud services and hosted video content, and turbocharged by the rise in AI services. This growth should be positive news for telcos who own networks, especially in the wholesale...
Cost-effective WiFi 7 to drive adoption
Wireless LAN (WLAN) revenues are expected to drop 13% in 2024, with lower prices exacerbating depressed demand, according to a Dell'Oro Group report. Meanwhile, vendors sensitive to eroding prices are cutting back on some functions of their WiFi 7 APs, and this is...
Steady growth ahead for cellular IoT antenna market
Annual shipments of cellular IoT antennas, including internal and external antennas, amounted to 598-million units in 2023. Until 2028, cellular IoT antenna shipments are forecasted to grow at a compound annual growth rate (CAGR) of 14,9% to reach 1,2-billion at the...
All systems go for BMCS system, says ACSA
ACSA Airports Company South Africa (ACSA) has noted media reports on the delays in processing passengers at King Shaka International Airport (KSIA) linking these to the biometric and digital identity technology. The organisation has issued a statement, confirming that...
Intel to cut 15 000 jobs in $10bn cost-cutting plan
Intel will cut about 15 000 jobs – 15% of the workforce - as part of its plan to reduce costs by about $10-billion. CEO Pat Gelsinger made the announcement after the company’s earnings call yesterday, adding that the extensive cost-cutting will take place in the...
NASA in quantum memory first
Researchers have developed technology that will store information within a cloud of atoms. Together with Infleqtion, researchers at NASA’s Glenn Research Centre have produced NASA’s first-ever quantum memory. This technology is NASA’s first step in creating a...
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Telkom signs managed roaming agreement with Telenor
Telkom and Telenor have signed a three and a half year managed roaming agreement that will enable Telkom to improve the roaming retail offering to its end users. Through this agreement, Telenor will be responsible for the full end-to-end wholesale roaming process for...
Synthesis gains AWS Microsoft Workloads Competency status
Synthesis Software Technologies has achieved Amazon Web Services (AWS) Microsoft Workloads Competency status. This adds to Synthesis' list of AWS Competency designations. This designation recognises that Synthesis provides deep expertise to help customers design,...
Take advantage of big data with a data management solution
Big data is invaluable to society - the majority of businesses now understand its importance, even more so with the global events of the recent months, with many now prioritising time and resources to transform raw information into transformative insight and...
SAPICS commits to professionalising supply chain management
At its annual general meeting, SAPICS, the professional body for supply chain management, reaffirmed its strategic focus on the professionalisation of supply chain management in South Africa and across the African continent. The Covid-19 crisis has highlighted the...
The mainframe’s role in a customer-centric world
The mainframe has a growing role to play in a world of digital transformation where the customer is king. By Gerard King, CA Southern Africa's mainframe pre-sales and support engineer Businesses around the globe, small and large, are continually striving for customer...
A shadow IT pandemic may follow Covid-19
For as long as users have had access to mobile devices and the Internet, there has been a tension between IT departments and the end-user communities they serve. By Naren Mewa, chief digital officer of Tarsus Distribution On the one hand, IT needs to impose standards...
A skilled labour force increases productivity
Despite the country moving to level two of the national lockdown, most industries are still reeling from the upset caused by the pandemic and reduced economic activity. This is exacerbated by the loss of quality talent that most companies are facing due to the...
Paxful diversifies with Tether acquisition
Global peer-to-peer bitcoin marketplace, Paxful has announced the addition of Tether (USDT) to its platform. USDT belongs to a class of cryptocurrencies known as stablecoins. A stablecoin is a type of cryptocurrency whose value reflects an existing fiat currency, such...
Africa’s first SBAS open service launches
ASECNA, in conjunction with NIGCOMSAT and Thales Alenia Space, provides the first African early SBAS open service, opening a new era of satellite navigation performance augmentation in the Africa & Indian Ocean region ASECNA, NIGCOMSAT Ltd and Thales Alenia Space...
Sustainable interoperability is key to quality integrated public healthcare
A shortage of budget to implement progressive e-health strategies means that South Africa's public sector healthcare institutions face the common challenge of not being able to collate patient records across different facilities in a simple and transparent manner. By...
Senior Systems Analyst
Our client is looking for a Senior Systems analyst who will play a key role in the documentation, development, installation, testing, and maintenance of software systems, including integration-related projects. Key Requirements BA Industrial Engineering or...
Senior Business Analyst – Western Cape Cape Town
We are seeking a highly skilled Senior Business Analyst to join our growing team. In this role, you'll work independently and collaboratively with cross-functional teams to deliver practical, process-driven solutions aligned with business needs. You'll play a pivotal...
Senior Systems Analyst – Western Cape Cape Town Region
Our client is looking for a Senior Systems analyst who will play a key role in the documentation, development, installation, testing, and maintenance of software systems, including integration-related projects. Key Requirements BA Industrial Engineering or...
Fleet Data Analyst
The Fleet Data Analyst is responsible for developing and implementing data analyses and data collection strategies to optimize the statistical efficiency and quality of the Fleet Department. Utilizing Power BI and other systems, analysts will transform data into...
Intermediate Java Software
Our client is excited to be searching for an Intermediate Java Software Engineer to build and implement functional software products. You will work with other Software Engineers throughout the software development life cycle. If you also have experience in Agile...
Fleet Data Analyst – Gauteng Sandton
The Fleet Data Analyst is responsible for developing and implementing data analyses and data collection strategies to optimize the statistical efficiency and quality of the Fleet Department. Utilizing Power BI and other systems, analysts will transform data into...
Intermediate Java Software – Gauteng Johannesburg Region
Our client is excited to be searching for an Intermediate Java Software Engineer to build and implement functional software products. You will work with other Software Engineers throughout the software development life cycle. If you also have experience in Agile...
Data Scientist
Our client is looking for a data scientist to drive substantial bottom-line value by transforming the organisation's key decision processes (e.g., sales, marketing, product design and pricing, fraud, underwriting, and claims) by extracting insights from large and...
Data Scientist – Gauteng Johannesburg Region
Our client is looking for a data scientist to drive substantial bottom-line value by transforming the organisation's key decision processes (e.g., sales, marketing, product design and pricing, fraud, underwriting, and claims) by extracting insights from large and...
Junior Specialist: Project manager
Project Execution and Management To support the programmes team in all aspects of the project lifecycleInitial screening of funding proposals for grant making.Support for contract management, onboarding project partners and close out.Monitoring and reporting - ensure...
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