Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
First snapshot of polar heat emissions
NASA’s newest climate mission has started collecting data on the amount of heat in the form of far-infrared radiation that the Arctic and Antarctic environments emit to space. The measurements by the Polar Radiant Energy in the Far-Infrared Experiment (Prefire) are...
Competition Commission approves sale of Telkom masts and towers
An important milestone has been reached in the proposed disposal of Telkom’s masts and towers business. The South African Competition Commission, the Competition Tribunal of South Africa, has approved the disposal of the assets housed in the Swiftnet business, subject...
SARS intensifies focus on crypto traders
SARS is increasing its scrutiny of crypto traders by issuing tax notices and clarifying exchange control regulations. Traders must immediately comply to avoid penalties. Cor Kraamwinkel, partner, Lenee Green, partner, Lerato Lamola, partner, Margaret Vermaak, senior...
Municipal workers get access to digital upskilling
The Department of Communications, the South African Local Government Association (SALGA) and the British High Commission have launched a Broadband and Digital Skills for Municipalities programme in Polokwane. The programme aims to empower municipal managers and...
Demo shows holographic calls with a smartphone dialer
Integrating holographic calls directly into dialer apps would allow users to access and use this advanced communication technology seamlessly without the need for additional applications. Now, Telefónica, Ericsson and Matsuko have successfully completed one of the...
Seabirds show sea plastics are close to 1980s levels
A new study by researchers at the University of Cape Town’s FitzPatrick Institute of African Ornithology shows that the amount of plastic in petrels breeding at Inaccessible Island in the central South Atlantic Ocean has remained constant since the 1980s. The findings...
FNB to sponsor App of the Year
FNB has officially taken over as headline sponsor of the App of the Year ecosystem, the largest app development and tech challenge of its kind in the African continent. FNB App of the Year recognises and celebrates local-game changers while championing app development...
TechNvst looks to transform Africa’s AI landscape
South African innovation commercialisation firm, TechNvst, is collaborating with Microsoft through the African Transformation Office (ATO) to launch the TechNvst AI Startups Uhuru Program. It says this new initiative is set to transform the landscape for AI-focused...
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Inspiring digital customer journeys for the travel industry
Now that both international and interprovincial leisure travel is once again permitted under lockdown level 1, most South African travel and tourism businesses have restarted their marketing campaigns. By Selina Bieber, regional director of GoDaddy Given the fierce...
Arcserve UDP adds protection to Office 365
Arcserve Southern Africa has revealed why third-party protection is essential for companies deploying Office 365. "It is a common market misconception that Office 365 applications are safeguarded from external cyber threats," says Byron Horn Botha, Arcserve Southern...
Western Digital adds Purple solutions
Enabling customers to design and build solutions for a variety of smart video workloads, Western Digital has announced its expanded family of WD Purple storage solutions. They include the industry's highest-capacity 18Tb surveillance HDD for DVRs, NVRs and analytics...
iOCO partners with Locstat
iOCO has partnered with Locstat, a company specialising in graph-powered AI and event processing for augmented intelligence, to bring clients a cost-effective data analysis and visualisation solution. The partnership will enable iOCO to add the solution to its data...
TechSoft supports municipalities with revenue recovery, collections
TechSoft International has developed an integrated and data-rich solution to assist in improving revenue management and collection for embattled municipalities struggling with revenue recovery and collection management. With TechSoft's C3 platform, municipal entities...
Calling all resellers: subscribe to ASUS and win
ASUS is extending the hand of partnership to South African resellers. The high-end PC vendor boasts a full portfolio of consumer and commercial notebooks, including the popular Republic of Gaming (RoG) gaming computers. Other well-known brand names include Zenbook,...
Mastercard announces Fintech Express
Mastercard has launched Fintech Express in the Middle East and Africa (MEA), a programme designed to facilitate emerging fintechs' launch and expansion. Mastercard Fintech Express is designed for all types of fintechs: established fintechs wanting a direct license...
Ricoh’s debuts ProcessDirector via subscription
Ricoh will offer ProcessDirector via subscription from 1 October 2020. The workflow automation tool is Ricoh's award-winning solution that now significantly decreases upfront costs for customers who want to streamline operations, improve process integrity, reduce...
Ericsson launches integrated Packet Core Firewall
Ericsson is advancing 5G core network security for communications service providers (CSPs) through the launch of the cloud native Ericsson Packet Core Firewall. Core network security is a key factor in CSPs' forward business planning as they pursue innovative new...
Three pillars for building trusted AI
We're on the cusp of the Fifth Industrial Revolution, writes Robin Fisher, area vice-president of Salesforce - Emerging Markets. One that will largely be defined by the growth of artificial intelligence (AI), which has taken giant leaps in helping us accomplish tasks...
Backend Developer – KwaZulu-Natal Durban Region
Our client is looking for a technically exceptional Senior Backend Developer with a deep understanding of modern PHP development (Laravel), SQL optimization, API design, and systems integration. You'll be responsible for building high-performance backend systems,...
DevOps Engineer (Senior) at Sabenza IT & Recruitment
Job Title: Senior DevOps Engineer (Flexible Resource Assignment) Location: Midrand / Menlyn / Rosslyn / Home Office Rotation Join Our Client in the Motor Industry and Help Drive Smart, High-Performance ProductionAre you ready to be part of a dynamic, international IT...
Technical Azure Business Analyst (12-Month Contract)
ENVIRONMENT:A well-established Independent Asset Management Firm seeks the expertise of a highly skilled & proactive Technical Azure Business Analyst with experience in data integration, process automation and product support. Your core role will be to deliver...
DevOps Engineer (Senior) at Sabenza IT & Recruitment – Gauteng Johannesburg
Job Title: Senior DevOps Engineer (Flexible Resource Assignment) Location: Midrand / Menlyn / Rosslyn / Home Office Rotation Join Our Client in the Motor Industry and Help Drive Smart, High-Performance ProductionAre you ready to be part of a dynamic, international IT...
Technical Azure Business Analyst (12-Month Contract) – Western Cape Cape Town
ENVIRONMENT:A well-established Independent Asset Management Firm seeks the expertise of a highly skilled & proactive Technical Azure Business Analyst with experience in data integration, process automation and product support. Your core role will be to deliver...
Full Stack Mobile Developer (React Native and C#)
ENVIRONMENT:A leading Rental Service Provider in Johannesburg is looking for an experienced Mobile App Developer to join their team. The ideal candidate will have a strong background in mobile app development, with expertise in React Native, TypeScript, and a solid...
IT Project Manager
My client based in Bellville (Northern Suburbs) is currently looking for a Senior IT Project Manager to join them on a fixed term contract IT / Finance Responsibilities Stakeholder management planning and engagementUnderstanding business strategy and project...
Full Stack Mobile Developer (React Native and C#) – Gauteng Johannesburg
ENVIRONMENT:A leading Rental Service Provider in Johannesburg is looking for an experienced Mobile App Developer to join their team. The ideal candidate will have a strong background in mobile app development, with expertise in React Native, TypeScript, and a solid...
IT Project Manager – Western Cape Cape Town Region
My client based in Bellville (Northern Suburbs) is currently looking for a Senior IT Project Manager to join them on a fixed term contract IT / Finance Responsibilities Stakeholder management planning and engagementUnderstanding business strategy and project...
Oracle Developer (Senior) (ITC-30)
Oracle Developer Role Introduction:We are seeking a highly skilled and experienced Oracle Developer to drive the design, development, and optimization of robust Oracle database solutions. If you're passionate about Oracle technologies and thrive in a dynamic,...
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