Customer experience BPO to hit $296,29bn
The global customer experience business process outsourcing market size is estimated to reach $296,29-billion by 2033, registering a CAGR of 12,8% from 2025 to 2033, according to a new report by Grand View Research. CX BPO involves the contracting of customer...
Almost half of agentic AI projects will fail
Over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls, according to Gartner. “Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly...
Payfast by Network partners with JP Morgan Payments
Network International has extended its partnership with JP Morgan Payments to facilitate e-commerce transactions for South African customers. This will be accomplished by leveraging Payfast, Network's online payments solution, so JP Morgan Payments can strengthen its...
Young Saffers still battle to access finance, despite fewer defaults
As South Africa commemorates Youth Day, the spotlight falls on the financial health of young consumers and their ability to leverage credit as a tool for empowerment. Experian's Consumer Default Index (CDIx) for Q1 2024 reveals a complex picture for young South...
AI key to Africa and the future of work
Africa has a unique opportunity to influence what the future of work looks like in these early days as large language learning models (LLMs) are evolving, and the environment for applications is still new. This is according to the AI and the Future of Work in Africa...
Lack of AI skills slows innovation
There is a vital human skills gap when it comes to maximising the potential of AI and cloud, with almost all organisations recognising that they have to prioritise workforce upskilling. This is among the findings from SoftwareOne's Cloud Skills Report, which...
AI both a security solution and a risk
Kathy Gibson reports - Artificial intelligence (AI) is the term on everyone's lips in 2024. In the context of cybersecurity, AI is a greater threat than ever before, while also providing new tools for combatting attacks. Cybersecurity companies need to shift from...
Inadequate or outdated technology stymies innovation
A vast majority of global organisations (80%) agree that inadequate or outdated technology is holding back organisational progress and innovation efforts. In fact, 89% of C-suite executives in South Africa believe legacy infrastructure is greatly hindering their...
AI plays a bigger role in security
Artificial intelligence (AI) is playing a significant role in the field of cybersecurity. It has the potential to enhance organisations' incident response capabilities. Cybersecurity companies have been discussing incorporating AI capabilities in various areas,...
In South Korea, more than 1% of workers are robots
Although China has made huge investments in industrial robotics over the past two years, it is still not the most automated nation on the planet. In fact, four other countries have a much higher number of operational robots in their manufacturing industries, and South...
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Investing in a post-Covid-19 world
Just three months ago, investors were looking forward to an improved year of global growth and corporate earnings. That was then. The coronavirus crisis is an era-defining event; one which will have a significant impact on not only how we live, but also where we...
The new normal calls for leadership with a human touch (virtually)
In recent years, working from home has been a perk for some. Suddenly it became an imperative for many, as demand for remote work soared globally in only a few weeks. This has been a profound shift for society at large, writes Garsen Naidu, country manager of Cisco...
What’s your edge?
Edge computing has been garnering significant attention and has already started making an impact on how organisations think about working with data, defying boundaries beyond the use of data centres. By Mohammed Amin, senior vice-president: MERAT at Dell Technologies...
F5 Networks acquires Shape Security
F5 Networks has completed its acquisition of Shape Security, a leader in fraud and abuse prevention. Marcel Fouché, networking and storage GM at value-added distributor Networks Unlimited Africa, a channel partner of F5 in sub-Saharan Africa, comments: "A number of...
DFA licenced to operate in Zimbabwe
Open-access fibre-connectivity provider DFA has become the first telecommunications provider in 10 years to be granted an operating licence by the Postal and Telecommunication Regulatory Authority of Zimbabwe (POTRAZ). The awarding of the Internet Access Provider...
Nutanix adds partner support
Nutanix has announced the Nutanix Special Financial Assistance Program (NSFAP) to support partners worldwide as they work to sustain business operations amidst rapidly changing macroeconomic conditions. The NSFAP program will provide participating partners with...
Stanchion Payment Solutions appoints Middle East MD
Stanchion Payment Solutions, a global specialist in payments systems and integration, has appointed Kevin Blackwell as its new MD for the Middle East. Blackwell replaces Steven Kirrage, who was appointed as Stanchion's global CEO in March this year. Based in Dubai,...
Your business, the cloud and lockdown
For years, remote working was a concept that many companies dabbled in, allowing staff to work from home or coffee shops when they needed to. By Richard Vester, executive director: cloud and international at IOCO Despite the fact that remote work has grown 91% over...
How to approach data breaches
As data breaches continue to make their way into the public news cycle, individuals and organizations alike are looking for ways to protect their financial and personal information. By Doros Hadjizenonos, regional sales director at Fortinet When it comes to this type...
Interoperability within healthcare needed now more than ever
Many of our healthcare facilities still run legacy systems that operate in silos, which means that when moving data, it needs to go through a streamlining process first. By Shiraaz Joosub, healthcare sales executive at T-Systems South Africa As this information is raw...
Software Developer
Job Title: Software DeveloperLocation: JohannesburgContract type: Contract (12-Month Contract)Hybrid Our client is seeking a Software Developer to join the team on a 12-month contract. This role is ideal for a motivated individual who is eager to gain hands-on...
Senior Python Backend Engineer (JHB/CPT) – Gauteng Johannesburg
The role of the Serverless Backend Engineer is responsible for understanding requirements and building solutions under a serverless architecture model. The Serverless Backend Engineer reports directly to the Product Owner and the Chapter Leader. Build solutions from...
Analyst Programmer – Gauteng Turffontein
Looking for an ANALYST PROGRAMMER (FIXED TERM CONTRACT)MINIMUM REQUIREMENTS:Matric (Grade 12)Good attendance and reliability. BASIC WORK EXPERIENCE REQUIRED:Minimum 3 years or more - Natural Programming experienceCompletion of a recognized programming course or...
Software Developer – Gauteng Fourways
Job Title: Software DeveloperLocation: JohannesburgContract type: Contract (12-Month Contract)Hybrid Our client is seeking a Software Developer to join the team on a 12-month contract. This role is ideal for a motivated individual who is eager to gain hands-on...
Lead Python Backend Engineer
The role of the Lead Serverless Backend Engineer is responsible for understanding requirements and leading the design and development of solutions under a serverless architecture model. The Serverless Backend Engineer reports directly to the Product Owner and the...
SalesForce Solution Architect at Sabenza IT & Recruitment
Join Our Dynamic Team as a Salesforce Technical Architect!Are you a Salesforce expert with a passion for designing cutting-edge solutions across multiple platforms? Ready to lead the charge in creating secure, scalable, and high-performance technical architecture?...
Automation Engineer (Azure Pipelines & Selenium) at Sabenza IT & Recruitment
We are looking for a skilled Automation Engineer with proven experience in designing, maintaining, and troubleshooting CI/CD automation pipelines in an Azure Cloud environment. You will play a critical role in ensuring the smooth execution of automated test scripts...
Lead Python Backend Engineer – Gauteng Johannesburg
The role of the Lead Serverless Backend Engineer is responsible for understanding requirements and leading the design and development of solutions under a serverless architecture model. The Serverless Backend Engineer reports directly to the Product Owner and the...
SalesForce Solution Architect at Sabenza IT & Recruitment – Gauteng Sandton
Join Our Dynamic Team as a Salesforce Technical Architect!Are you a Salesforce expert with a passion for designing cutting-edge solutions across multiple platforms? Ready to lead the charge in creating secure, scalable, and high-performance technical architecture?...
Automation Engineer (Azure Pipelines & Selenium) at Sabenza IT & Recruitment – Gauteng Johannesburg
We are looking for a skilled Automation Engineer with proven experience in designing, maintaining, and troubleshooting CI/CD automation pipelines in an Azure Cloud environment. You will play a critical role in ensuring the smooth execution of automated test scripts...
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