Customer experience BPO to hit $296,29bn
The global customer experience business process outsourcing market size is estimated to reach $296,29-billion by 2033, registering a CAGR of 12,8% from 2025 to 2033, according to a new report by Grand View Research. CX BPO involves the contracting of customer...
Almost half of agentic AI projects will fail
Over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls, according to Gartner. “Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly...
Positive outlook for data centre infrastructure management
Data centre infrastructure management (DCIM), according to new research from Omdia, is set to play a pivotal role in the coming years - with the sector's market value expected to reach $6,3-billion by 2030. From overseeing infrastructure equipment in remote cabinets...
Cybersecurity becomes a key factor in agriculture
Adoption of technologies like robotics, artificial intelligence (AI) and the Internet of Things (IoT) across the agriculture sector is helping tackle various challenges - including labour shortages and climate change - but this digitalisation also puts the sector at...
Third-party sellers make the majority of Amazon sales
Over the past decade, Amazon has seen a considerable increase in the number and the sales value generated by its third-party (3P) sellers - 61% of the ecommerce giant's sales in Q1, according to AltIndex - and now its second-largest revenue stream. There are different...
Suspected TV pirate arrested
MultiChoice Group, in collaboration with Irdeto and the Cybercrime Unit from the Western Cape Provincial Commercial Crime Investigation Unit, has claimed a victory in the fight against Internet streaming piracy According to a statement from the company, on 31 May 2024...
Nominations open for AWIEF awards
Nominations are open for the Africa Women Innovation and Entrepreneurship Forum (AWIEF) 2024 Awards, which celebrate the achievements and contributions of women founders and entrepreneurs across Africa. Nominees for the AWIEF Awards should be emerging and established...
CEOs bet on GenAI despite workforce and culture issues
Banking and financial markets (BFM) CEOs are facing workforce and culture and challenges as they act quickly to implement and scale generative AI (GenAI) across their organisations. The findings are part of an annual global cross-industry study by the IBM Institute...
OpenAI employees blow the whistle on reckless AI
Since ChatGPT burst on to the scene in November 2022, the pace of change and innovation in generative artificial intelligence (GenAI) has been nothing short of astounding. But now insiders are sounding a warning that companies are becoming reckless in their bid to...
AI overconfidence leaves critical gaps
In a research report commissioned by Hewlett Packard Enterprise, almost half (44%) of IT leaders surveyed believe their organisations are fully set up to realise the benefits of AI - but the report reveals critical gaps in their strategies. Issues such as lack of...
More News Today
Trends shaping the insurance sector
Across the globe, trends in technology, economics and socioeconomics are culminating to disrupt the way entire industries operate and deliver products and services to consumers. By Carl Moodley, chief underwriting and claims officer; Stuart Forbes, chief risk and...
Data management automation imperative in a skills-scarce environment
The days of trying to convince the C-suite of the imperative of a comprehensive digitalisation roadmap are well and truly over. By Kate Mollett, regional manager for Africa at Veeam There doesn't appear to be a CEO in the world who doesn't appreciate the immense...
Ericsson Spectrum Sharing commercially available
Ericsson has announced that its unique dynamic spectrum sharing solution is commercially available, allowing communications service providers to quickly and cost-effectively launch 5G on a nationwide scale. Ericsson Spectrum Sharing allows both 4G and 5G to be...
Embrace hyper-automation for business growth
Hyper-automation is considered to be one of the most important trends in the ICT sector today. Rousseau Kluever, managing client partner at Decision Inc. Companies looking to increase the momentum of their digital transformation journeys must embrace this if they are...
Don’t bother with testing – it’s fine
What's the point of quality assurance (QA) and testing? Isn't it just another block in the road to product delivery? Doesn't it just add more hours between innovation and delivery? The answer is yes. If it's done with the right intent, testing is going to take time...
TikTok passes 40m daily active users
Data gathered by Learnbonds.com indicates that video-sharing social networking service TikTok had 41,27-million daily active users (DAU) globally in January 2020 across both iOS and Android platforms. This is the all-time-high number of DAU since the app's inception....
Redesigning supply chains to deal with disruption
Recent and ongoing global events such as the novel coronavirus crisis have highlighted the fragility of existing supply chains when they are suddenly and unexpectedly disrupted. Fortune magazine reports that 94% of the Fortune 1000 are experiencing coronavirus supply...
Series-A funding for SA data startup
Omnisient, a Cape Town-based privacy-by-design startup that specialises in secure data sharing for businesses, has landed pre-Series A funding from Nedbank CIB, Investec and Compass Venture Capital. With the vision of democratising data, Omnisient's intersect.ai...
Endeavor entrepreneurs have an economic impact
During his 2020 Budget Speech, Finance Minister Tito Mboweni stated that entrepreneurs will ignite the economy and drive job creation. Proving his words are the 26 entrepreneurs being supported by Endeavor South Africa who, over the past three years, have delivered...
Logicalis gets Microsoft Azure Expert Managed Service Provider status
Logicalis Group has achieved Microsoft Azure Expert Managed Services Provider (MSP) status, one of only 65 firms globally to achieve such accreditation out of more than 60 000 cloud partners. The Azure Expert Managed Service Provider (MSP) program is a global...
Junior C# developer – Western Cape Wellington
Vibrant software company seeking young inquisitive minds to join its development team. Desired Skills: C# Mysql Desired Work Experience: Less than 1 year Software About The Employer: - Software company with dynamic ideas navigating the best suited technologies and...
Full Stack Developer (Focus: Front End) – Gauteng Pretoria
If you are a passionate Cloud developer with a focus on front-end development and you are interested in creating valuable insights into the health status of our Cloud environments, are thrilled about latest technologies, full of energy and ambition, hands-on and not...
Systems Analyst – Gauteng Pretoria
Our Client is a detail-oriented System Analyst to optimize and enhance our technology landscape. In this role, you will evaluate business requirements, design efficient system solutions, and collaborate with stakeholders to drive seamless operations.If you have a keen...
IT Operations (Mobile Network) (Senior) 3184
IT Operations (Mobile Network) ESSENTIAL SKILLS REQUIREMENTS:Self-motivated & proactiveITIL / IT Service Management process knowledgeSolid IT operations experience (Incident-, Change-, Problem-Management), ideally in enterprise environmentsProject management...
OpenText AppWorks Software Developer (contract) hybrid (TB)
Provide the following OpenText AppWorks Developer services for the Department: (Projects, Programmes and new Demands):Provide functional support to the users, with specific focus on testing, business analysis, configuration and system setup. Take responsibility for...
Python Developer
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Python Developer to join our financial services client based in Sandton.What you will be doing: The key purpose of this role is...
IT Operations (Mobile Network) (Senior) 3184 – Gauteng Pretoria
IT Operations (Mobile Network) ESSENTIAL SKILLS REQUIREMENTS:Self-motivated & proactiveITIL / IT Service Management process knowledgeSolid IT operations experience (Incident-, Change-, Problem-Management), ideally in enterprise environmentsProject management...
OpenText AppWorks Software Developer (contract) hybrid (TB) – Gauteng Pretoria
Provide the following OpenText AppWorks Developer services for the Department: (Projects, Programmes and new Demands):Provide functional support to the users, with specific focus on testing, business analysis, configuration and system setup. Take responsibility for...
Python Developer – Remote Remote
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Python Developer to join our financial services client based in Sandton.What you will be doing: The key purpose of this role is...
System Analyst (KG)
Duties and Responsibilities include the following. Other duties may be assigned.• Work with Project Manager and Director, Software Solution in defining system requirements, systems analysis and design for pre-sales, implementation and deployment activities• Perform...
View more career listings on our Careers Section