New CX tech often doesn’t give desired results
Customer service leaders who are effective at vendor and product evaluation activities saw only a 50% increase in the likelihood that they’d achieve their technology goals , according to a survey by Gartner. By contrast, leaders who are effective at organisational...
Europe sets up deep-space optical communication link
The European Space Agency (ESA) has marked a historic milestone by establishing the first time ever optical communication link with a European Ground Segment with a spacecraft in deep space. The link was made with the transmitting and receiving optical ground stations...
Chinese espionage campaign uncovered
Sophos has released a report, "Operation Crimson Palace: Threat Hunting Unveils Multiple Clusters of Chinese State-Sponsored Activity Targeting Southeast Asia", which details a highly sophisticated, nearly two-year long espionage campaign against a high-level...
Newly-discovered ransomware uses BitLocker to encrypt corporate data
Kaspersky has identified ransomware attacks using Microsoft's BitLocker to attempt encryption of corporate files. The threat actors remove the recovery options to prevent the files from being restored and use a malicious script with a new feature: it can detect...
Ecobank launches 2024 Fintech Challenge
Ecobank has official opened applications to the 7th edition of its Fintech Challenge. This annual competition invites early-stage and mature fintech startups to partner with Ecobank, offering a grand prize of $50 000 and a chance to scale their solutions across...
Interest in NFTs continues to fade
The last two years have been rough for the NFT market, and 2024 doesn't look much better. With falling sales and investors losing appetite for digital artwork, market projections became less optimistic, showing only a modest 2,6% annual growth by 2028, twenty times...
Global telecom, network API spend set for 57% CAGR
Worldwide revenues for telecom and network APIs will reach $6,7-billion in 2028, according to a new forecast from International Data Corporation (IDC). This represents a compound annual growth rate (CAGR) of 57,1% over the 2023-2028 forecast period. Worldwide market...
For the first time, smartphone sales overtake feature phones in Africa
Africa's smartphone market showed remarkable resilience in the face of macroeconomic challenges and forex issues in Q1 2024, with shipments increasing 17,9% year on year (YoY) to reach 20,2-million units. That's according to the latest insights from International Data...
Smartphone shipments on the road to recovery
Worldwide smartphone shipments are forecast to grow 4% YoY in 2024 to 1,21-billion units, according to the latest International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker. The growth in 2024 adds momentum to the overall recovery IDC expects...
Ransomware continues to cause havoc
Ransomware remains an ongoing threat for organisations and is the largest single cause of IT outages and downtime as 41% of data is compromised during a cyberattack, according to the latest Veeam 2024 Ransomware Trends Report. The report also reveals that only 57% of...
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Kaspersky achieves ISO 27001 certification
Kaspersky has achieved ISO/IEC 27001:2013 certification; the international standard outlining best practices for information security management systems. Issued by TÜV AUSTRIA, the certification confirms that the company's data security systems, including Kaspersky...
Measure the success of a reporting strategy
There are many business advantages of an effective reporting strategy. But, to realise them, they need to be measured. As part of this, attention must turn to the key elements required to make a project successful, writes Kate McFarlane, client partner at Decision Inc...
Paxful aims to build on African success
Global peer-to-peer (P2P) bitcoin marketplace, Paxful, believes that the world has much to learn from Africa about the future of the crypto-economy and that 2020 will be a landmark year for the African crypto and blockchain industry. With millions of users globally...
More to be done about African malnutrition
African countries have made progress toward eradicating malnutrition and stunting but need to do more to hit United Nations malnutrition targets by 2025. This was the main message of a meeting that took place during the 33rd African Union Summit. Speakers at a meeting...
Fujitsu workstation add 3D power
Fujitsu has introduced two new workstations optimised for power users in the engineering and creative industries. The new Fujitsu Workstation Celsius M7010 and Celsius M7010X models are created for high-end 3D CAD and CAE modelling in engineering and manufacturing....
How to beat financial fraud
The escalation of financial crime is not far behind the double-digit growth of digital payments. CredoLab's senior vice-president, Tarun Kumar Kalra, says, "Rapid expansion of digital channels, exploding growth in the number and types of devices, and reduced customer...
Blockchain tackles telco fraud
Orillion Solutions and the Risk & Assurance Group (RAG) have announced the successful completion of the first phase of their blockchain-based consortium collaboration to combat fraud within the global telecommunications industry. As the world becomes more...
Ecobank signs up with Alipay
Ecobank has signed a cross-border remittance agreement with payment and lifestyle platform Alipay that aims to bring more inclusive financial services by providing a fast, safe, affordable and convenient way for workers to transfer money back home. The partnership...
Choice, mobility, convenience drive customer experience
Elingo research shows while the type of industry will greatly influence CX, ultimately it is a matter of choice and first contact resolution. The importance of customer experience (CX) and the value a business places on the experience clearly depends on the industry -...
Canon integrated print and digital
Canon's is billing its new imageRunner Advance DX range as the digital transformation hub, where print and digital are seamlessly integrated. "We know that customers are increasingly moving towards digital. That's why our devices aren't just printers," says Taz...
Full Stack Java Developer – 3153
Experienced Full Stack Java Developer with 10+ years' relevant programming experience, core Java concepts including OOP, multithreading and exception handling required for a reputable global company based in GautengStrong understanding of Java fundamentals, such as...
Business Analyst (Senior) (Maternity Cover) at Parvana Recruitment
About our client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
Intermediate Python Backend Engineer (JHB/CPT) – Gauteng Johannesburg
The role of the Serverless Backend Engineer is responsible for understanding requirements and building solutions under a serverless architecture model. The Serverless Backend Engineer reports directly to the Product Owner and the Chapter Leader. Build solutions from...
Full Stack Java Developer – 3153 – Gauteng Pretoria
Experienced Full Stack Java Developer with 10+ years' relevant programming experience, core Java concepts including OOP, multithreading and exception handling required for a reputable global company based in GautengStrong understanding of Java fundamentals, such as...
Business Analyst (Senior) (Maternity Cover) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
Project Manager (ERP Implementation)
Join a team of happy, talented specialists as a Project Manager where your planning, leadership, and communication skills will help drive exciting ERP implementation projects to success. If you're organised, thrive in a fast-paced environment, we'd love to hear from...
Data Analyst (Microsoft Dynamics 365 ERP)
Job Title: Data Analyst (Microsoft Dynamics 365 ERP) Location: Remote Contract: 6-Month Rolling Contract Salary: R67,620 per month (£130 -£140 per day) Working Hours: 9:00 AM - 6:00 PM Start Date: Immediate Job Overview We are looking for an experienced and...
Data Analyst (Finance)
This role will work directly with the CFO and the CTO to produce assurance on these financial integrations, and spec and manage the development of further integrations or migrations. You will have unique exposure to all the commercial projects, operations and system...
Project Manager (ERP Implementation) – Gauteng Johannesburg North
Join a team of happy, talented specialists as a Project Manager where your planning, leadership, and communication skills will help drive exciting ERP implementation projects to success. If you're organised, thrive in a fast-paced environment, we'd love to hear from...
Data Analyst (Microsoft Dynamics 365 ERP) – Western Cape Cape Town Region
Job Title: Data Analyst (Microsoft Dynamics 365 ERP) Location: Remote Contract: 6-Month Rolling Contract Salary: R67,620 per month (£130 -£140 per day) Working Hours: 9:00 AM - 6:00 PM Start Date: Immediate Job Overview We are looking for an experienced and...
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