Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
TikTok strengthens platform integrity as election looms
As South Africa prepares for its seventh democratic election on 29 May, TikTok has embarked on several initiatives with the Electoral Commission of South Africa (IEC) and civil society organisations to combat misinformation and ensure that users have access to...
Digital twins herald shift to Industry 5.0
In the rapidly evolving landscape of Industry 4.0, digital twin technology stands at the forefront of innovation, revolutionising the way industries operate and paving the way for the seamless integration of artificial intelligence (AI). This advancement heralds a...
Strong ethical culture not enough to stop non-compliance
Most compliance leaders tend to focus on building an ethical culture in their organisations to improve employee behaviour, but it has a limited impact on addressing uncertainty about how to be compliant, according to a new survey by Gartner. There are three primary...
The importance of ethical practice in IT
Amid an increased focus on the importance of ethical practice in IT among members of the professional ICT community, the Institute of Information Technology Professionals South Africa (IITPSA) has released a short video to illustrate just how important ethics in ICT...
Intel Gaudi, Xeon and AI PC accelerate Meta Llama 3 GenAI workloads
Meta has launched Meta Llama 3, its next-generation large language model (LLM). Effective on launch day, Intel has validated its AI product portfolio for the first Llama 3 8B and 70B models across Intel Gaudi accelerators, Intel Xeon processors, Intel Core Ultra...
Top government technology trends for 2024
Gartner has identified the top five government technology trends for 2024 that can guide public sector leaders to deliver better, faster, and increasengly more cost-effective citizen services. "Escalating global turmoil, continual cyberthreats and the adoption of AI...
SA young scientists showcase pioneering research
Research projects by South African young scientists that aim to address the country's energy crisis, and determine the extent to which artificial intelligence (AI) can be ethically monitored, amongst others, will be showcased at this year's International Science...
New DuneQuixote cyberespionage targets government entities
Kaspersky researchers have discovered an ongoing malicious campaign initially targeting a governmental entity in the Middle East. Further investigation uncovered more than 30 malware dropper samples actively employed in this campaign, allegedly expanding the...
More News Today
Robots already replacing workers
There is a technology that is disrupting the workplace, it's called Robotic Process Automation (RPA). Using software 'robots' to mimic repetitive human interactions with computers, this technology can do these tasks much faster, without any rest and no errors that...
Is your business ready for enterprise-class document management?
Most enterprises today aspire to transform into efficient, digital organisations and, yet, many business processes continue to depend heavily on manual, paper-driven processes. By Kevin Reaper, scanning and document management solutions business unit manager at Tarsus...
Cyber security: humility key to constant improvement
If we are to continue improving our response to cyber risk, we must accept that breaches will happen. When they do, we must detect, respond and - most importantly - learn from them, writes Michiel Jonker, director: IT advisory at BDO South Africa. While technology and...
Globetom, Radixx give airlines AI-based customer insights
Globetom, an agile business technology company, and Radixx International, an airline merchandising and distribution platform business, have partnered to create Radixx Insight, an artificial intelligence (AI) and machine learning (ML) platform that optimises airline...
Going from zero to customer hero means learning to listen
Research shows the majority of businesses are only 'okay' in the eyes of their customers, so how do they bridge this expectations gap? By Lee Naik, TransUnion Africa CEO Think you're a customer experience superhero? Think again. Not only are most companies not nearly...
Bank cards still a secure, convenient payment option
Recently, there's been a lot in the news about the supposed increase in card fraud attempts. While this has understandably made some people nervous about using their bank cards, Chris Wood, executive for card issuing and payments at Nedbank, remains positive that,...
Cryptocurrencies can drive the UK’s growth post-Brexit
With more than enough of our own political highs and lows to occupy our headlines, the vagaries of British politics don't often win the spotlight at South African dinner tables. By Nic Haralambous, chief operating officer of Coindirect But the looming Brexit deadline...
Liquid Telecom wins three awards
Liquid Telecom has won the 'Best African Wholesale Carrier' award for the eighth consecutive year at the Global Carrier Awards and was also recognised at the World Communications awards for the best 'Regional Wholesale Operator of the Year' for a second year in a row....
BlackFog partners with Mustek
BlackFog, has signed a distribution agreement with Mustek to resell its data privacy and cybersecurity solution. Mustek's multinational product portfolio includes: Acer, ASUS, Samsung, Lenovo, Brother, and Microsoft Volume Licensing among others. It will now add...
Tax advisory service for SARS-embattled clients
In the current economic climate many cash-strapped businesses find themselves unable to pay their outstanding tax debt to SARS. Some try to put the problem on hold by not submitting a tax return but, according to Ian McAlister, GM of CRS Technologies, not only are the...
CNC Programmer
Key Responsibilities CNC Programming & Machining:Program, set, and operate 3- and 4-axis CNC milling machines and CNC lathes using Fanuc controls.Develop and optimize CNC programs using Fusion 360, Mastercam, EdgeCam, or similar CAM software.Troubleshoot and...
Senior Java Developer
Are you a Java expert ready to build high-performance applications? We're looking for a Senior Java Developer skilled in Java EE, Spring Boot, AWS, SOAP/REST APIs, Hibernate, and SQL/Oracle. Join us to drive innovation, collaborate with top talent, and shape the...
Business Systems Analyst
Job description:You will be working as part of an IT delivery team responsible for the development, configuration and support of various IT business systems. If you have a passion for the more technical side of business analysis with a strong focus on systems, you...
Systems Analyst (Mobile product) (CH1108) – Western Cape Stellenbosch
Our client, in the banking industry, is looking for a System Analyst in their team, supporting their prepaid mobile service that offers airtime, data, minutes, and SMSs. The product is a Mobile Virtual Network Operator (MVNO) that runs on one of the established...
CNC Programmer – Western Cape Maitland
Key Responsibilities CNC Programming & Machining:Program, set, and operate 3- and 4-axis CNC milling machines and CNC lathes using Fanuc controls.Develop and optimize CNC programs using Fusion 360, Mastercam, EdgeCam, or similar CAM software.Troubleshoot and...
Senior Java Developer – Western Cape Cape Town
Are you a Java expert ready to build high-performance applications? We're looking for a Senior Java Developer skilled in Java EE, Spring Boot, AWS, SOAP/REST APIs, Hibernate, and SQL/Oracle. Join us to drive innovation, collaborate with top talent, and shape the...
Business Systems Analyst – Western Cape Cape Town
Job description:You will be working as part of an IT delivery team responsible for the development, configuration and support of various IT business systems. If you have a passion for the more technical side of business analysis with a strong focus on systems, you...
Senior Back-end Developer (CH1080) (FULLY REMOTE)
Our client is an innovative cloud-based company that leverages its software to address the legal contracting, compliance, and legal practice challenges faced by listed companies and multinationals.They are seeking a Senior Back-end Developer who is able to build...
Cyber Security Specialist
Cyber Security Specialist / EngineerProtect and innovate with top insurance provider!R 500,000 - R 946,000 per annumJoin a leading South African insurance provider focused on customer protection and innovative financial services. This is an ideal opportunity to...
Wireless Network Engineer (Tier 3/Tier 4)
Our client is urgently looking to employ an experienced Wireless Network Engineer (Tier 3/Tier 4) at their organizationOur client is urgently looking to employ an experienced Wireless Network Engineer (Tier 3/Tier 4) at their organizationLocation: Midrand,...
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