Customers are not forgiving of chatbots after a negative experience
Customers say they are open to using customer service chatbots, but only 27% of customers say they would be willing to try a chatbot again after a negative experience, according to a Gartner survey. Eric Keller, senior director analyst in the Gartner Customer Service...
Intra-African trade a continental priority
Boosting trade flows amongst African countries remains a key economic priority, writes Kanayo Awani, executive vice-president: Intra-African Trade & Export Development Bank at African Export-Import Bank. There is significant opportunity to accelerate the growing...
Digital ownership, not speculation, is blockchain’s next local challenge
What would it mean if a South African investor could take a smaller, properly structured stake in a wine farm, a padel club, an agricultural finance opportunity, or a commodity-linked asset without needing the capital, access, or administrative complexity usually...
Africa’s banks must be ‘bolder on productivity, growth and innovation’
Africa’s financial services sector is entering a new growth phase, despite a robust performance in 2025; financial services groups on the continent have kept pace with global performance, but still trail leading developed markets; and sustaining momentum will depend...
Customers prefer third-party GenAI to chatbots
Customers are approximately three times more likely to use third-party GenAI tools than company-provided chatbots when resolving customer service issues, according to a survey by Gartner. A Gartner survey of 3 566 B2B and B2C customers, conducted in February and March...
Security awareness training can curb phishing
Organisations in Africa can reduce phishing susceptibility by 79% after just one year of consistent security awareness training (SAT) - despite a threat landscape increasingly powered by AI, according to new research from KnowBe4. The 2026 Phishing By Industry...
Meta adds image generation
Meta has rolled out Muse Image, its first image generation model from Meta Superintelligence Labs. Muse Image helps users create high-quality visuals, and enables a number of creative tools across Metaʼs apps. Whether starting from scratch or working with an existing...
Travellers well aware of AI security risks when planning trips
AI is highly appreciated among travellers for saving time, finding personalised recommendations, and budget-saving offers - but data security risks awareness is also high, which security experts say is a good sign. New research from Kaspersky reveals what drives...
UCT study reveals potentially active fault beneath Karoo shale gas target
For decades, the Karoo has sat at the centre of South Africa’s shale gas debate. Supporters have argued that exploiting underground gas reserves could strengthen the country’s energy security and stimulate economic development. Opponents have warned about water...
SA’s Refiant debuts long-context AI models
South African start-up Refiant has launched Protea, its suite of long-context AI models. With a 10 million-token context window, it is one of the largest ever made publicly available, and is accessible immediately. Until now, AI has been constrained by how much it can...
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Producers are paying for everyone else’s compliance
South Africa’s Extended Producer Responsibility (EPR) framework was meant to promote accountability and sustainability. Instead, it’s become a system where many producers unknowingly subsidise competitors, lose oversight of their own budgets, and surrender control to...
Guardz partners with Check Point Software on email security for MSPs
Guardz has announced a new strategic technology partnership with Check Point to embed Harmony Email directly into the Guardz platform. The collaboration enhances Guardz’s AI-native, unified cybersecurity platform with Check Point’s patented, inline API-based email...
InterSystems HealthShare integrated with Google Cloud’s Healthcare API
InterSystems has announced a new partnership that integrates InterSystems HealthShare with Google Cloud. The collaboration aims to deliver a scalable, real-time, harmonised data foundation for generative and agentic AI applications. The partnership addresses one of...
Cluttered desktops are a cybersecurity nightmare
Digital hoarding poses a significant and often underestimated cybersecurity risk that extends far beyond a simple productivity issue, argues Anna Collard, senior vice-president of content strategy and CISO advisor at KnowBe4 Africa. Like a garage slowly filling with...
Mukuru and Jumo partner on AI credit solution
Financial services platform Mukuru has partnered with AI-powered banking technology provider Jumo to launch Fast Loan, a scalable, mobile-first credit solution designed to address a critical gap in South Africa’s financial ecosystem. According to TransUnion,...
CMC Networks partners with Bridgepointe Technologies
CMC Networks has partnered with US tech advisory firm Bridgepointe Technologies to connect global enterprises across Africa and the Middle East with AI-powered network infrastructure. Bridgepointe’s enterprise clients will be able to rapidly connect across high-growth...
Vertiv expands liquid cooling portfolio
Vertiv has introduced the Vertiv CoolCenter Immersion cooling system, expanding its global liquid cooling portfolio to support AI and high-performance computing (HPC) environments that are ready to maximise the superior thermal properties of liquid cooling. The system...
Paratus Uganda opens in Kampala
Paratus Group has announced a joint venture with Kampala-based Roke Telkom, to launch Paratus Uganda. Paratus Uganda has been created to consolidate the offerings provided by Roke Telkom in Uganda and by Paratus Group throughout Africa and internationally to create a...
Cisco 360 Partner Program drives reseller profitability
Cisco has announced key elements to the Cisco 360 Partner Program launching on 25 January 2026, co-designed with partners to help accelerate their profitability and deliver greater customer value. With partners expecting AI to drive the majority of their revenue...
King V Disclosure Framework a gamechanger for consistency, comparability
Possibly the most groundbreaking change in King V is the standalone Disclosure Framework that outlines how and what organisations need to disclose on their application of King V. Any organisation wanting to apply the new Code is required to use this framework and...
Software Developer – Node.js / Azure Kubernetes at Datonomy Solutions – Gauteng Sandton
Role PurposeWe are seeking a hands-on Full Stack Developer to design, build, deploy and support secure, scalable digital applications and services. The successful candidate will have strong Node.js development capability and practical experience working within...
Intermediate Java Developer at MSP
Our client is seeking an experienced Intermediate Quantity Surveyor to join their Pretoria Head Office team. This opportunity is ideally suited to a driven professional with a strong background in mining projects and a passion for delivering commercial excellence...
Business Analyst
The Business Analyst will support the enablement viewing and analysis of hyperspectral data in the cloud (Migration in the cloud already underway), assessing platform suitability (e.g. ACL, Imago and ArcGIS enterprise), and facilitating enhanced spatial visualisation...
Intermediate Java Developer at MSP – Gauteng Pretoria CBD
Our client is seeking an experienced Intermediate Quantity Surveyor to join their Pretoria Head Office team. This opportunity is ideally suited to a driven professional with a strong background in mining projects and a passion for delivering commercial excellence...
Business Analyst – Gauteng Pretoria
The Business Analyst will support the enablement viewing and analysis of hyperspectral data in the cloud (Migration in the cloud already underway), assessing platform suitability (e.g. ACL, Imago and ArcGIS enterprise), and facilitating enhanced spatial visualisation...
Automation and DevOps Engineer (Centurion) (26349)
ENVIRONMENT:A leading provider of Electronic Systems seeks the technical expertise of an Automation and DevOps Engineer who can understand complex systems and break down requirements into manageable components. The ideal candidate for this role will have the strategic...
Senior Full Stack Software Engineer (TypeScript & Node.js) (Stellenbosch Hybrid)
ENVIRONMENT:A UK-based comprehensive Digital Agency seeks the coding talents of a Senior Full Stack Software Engineer to build rich, user- centric interfaces that bring complex business processes to life through clean and responsive UI components. You will develop and...
Automation and DevOps Engineer (Centurion) (26349) – Gauteng Centurion
ENVIRONMENT:A leading provider of Electronic Systems seeks the technical expertise of an Automation and DevOps Engineer who can understand complex systems and break down requirements into manageable components. The ideal candidate for this role will have the strategic...
Senior Full Stack Software Engineer (TypeScript & Node.js) (Stellenbosch Hybrid) – Western Cape Stellenbosch
ENVIRONMENT:A UK-based comprehensive Digital Agency seeks the coding talents of a Senior Full Stack Software Engineer to build rich, user- centric interfaces that bring complex business processes to life through clean and responsive UI components. You will develop and...
Technical Test Analyst at Sabenza IT & Recruitment
Shape the Digital Future of Finance in GautengAre you an experienced Test Analyst with a passion for fintech innovation and cutting-edge AI-driven quality practices? Do you thrive on ensuring flawless performance across sophisticated financial calculators, quote...
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