Human agents essential amid AI integration challenges
By 2027, 50% of organisations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities...
Habib Mahakian to lead Dell SA
Following the departure of Doug Woolley last month, Habib Mahakian has been appointed as vice-president and MD of Dell Technologies South Africa, expanding on his current role as vice-president: emerging markets. At a time when AI and digital transformation are...
Huawei enables alternative AI solutions
Kathy Gibson reports - Artificial intelligence (AI), with its ability to drive productivity and competitiveness, has become a critical geopolitical battleground. With US sanctions preventing China from accessing some of the high-powered chips and chipsets required to...
BETI rebounds in May, bringing some relief
The BankservAfrica Economic Transactions Index (BETI), measuring the value of all electronic transactions cleared through BankservAfrica on a monthly basis at seasonally adjusted real prices, made a positive turnaround in May 2025, after months of subdued activity....
Schneider Electric opens first African Innovation Hub
Schneider Electric has launched its first Innovation Hub in Africa. Based in Midrand, it is part of Schneider Electric’s global network of over 40 registered Innovation Hubs, providing an interactive environment where visitors can explore the company’s integrated...
Joburg is still Africa’s top data centre location
Johannesburg officially confirmed its position as Africa’s digital infrastructure powerhouse. The new Cushman & Wakefield 2025 Global Data Centre Market Comparison ranks Johannesburg as the continent’s leading data centre market and places it in the top 10...
Entrepreneurs drive retail growth
South African small businesses are experiencing an unprecedented boom, with more than 200 000 entrepreneurs processing 173-million transactions and driving over half a billion rand in measurable growth over the past year. This is according to Yoco's 2025 Exchange...
2025 set to break crypto crime records
With criminals stealing a record-breaking amount of money, this year is shaping up to be crypto's most dangerous yet - in just six months, their illicit activities have caused more financial damage than recorded during the entire years of 2023 or 2024. According to...
New chief executive for Openserve
Telkom has appointed Beauty Apleni as CEO of Openserve effective 1 July, saying she will drive the continuing growth and adoption of Openserve’s fibre network in pursuit of the group’s data-led strategy. Apleni has more than 25 years of experience in the ICT industry...
WeThinkCode_ secures $2m grant to scale AI training
South African tech academy WeThinkCode_ has been awarded $2-million in funding from Google.org. The grant will enable WeThinkCode_ to dramatically expand its artificial intelligence (AI) training programs, empowering 12 000 learners in South Africa and Kenya with...
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How to manage the hidden complexities of global payroll
As companies expand their operations across borders, managing payroll becomes increasingly complex. Each country has its own set of rules, tax structures, employment laws and reporting requirements, and what runs smoothly in one country can become a major compliance...
The role of global tech providers in advancing Africa’s energy landscape
Transforming Africa’s energy landscape demands more than infrastructure - it calls for visionary leadership and unified action. By Edith Kikonyogo, MD of Aggreko Africa True progress lies in collaboration over competition, where governments, financiers, and technology...
Learn about autonomous AI agents from self-driving cars
A recent news story about a self-driving car holds some important lessons for the agentic age. By Ryan Falkenberg, CEO of Clevva The story involved a Tesla Model Y’s autonomous driving capabilities being fooled by a fake roadway painted on a polystyrene wall, cartoon...
Employee engagement is broken – and it’s costing you
If “improve communication” is the best your employee engagement data can offer, you’ve got a bigger problem than poor communication. You’ve got bad data – vague, lagging, and impossible to act on. And that’s not just frustrating. It’s expensive. “Companies aren’t...
Master social media for job searching success
In today’s digital age, your online presence is more than a personal diary or collection of memories. By Shani van Eck, business administrator at EQPlus It’s a reflection of your professional persona and personal brand, playing a crucial role in the hiring process....
The evolution of AI in patient consent in a data-driven future
One area undergoing significant evolution in the healthcare industry is the process of obtaining patient consent. It is a topic that is highly controversial but absolutely necessary and one that must evolve if we are to bring patient care into the 21st century. Henry...
Retail investing shifts to younger investors
The World Economic Forum’s Global Retail Investor Outlook 2024 confirms a sustained shift towards younger retail investors. Spanning 13 economies, including South Africa, the research finds that 30% of Gen Z start investing in early adulthood – compared to 9% of Gen X...
Tech won’t save your business from cyberthreats
Artificial intelligence (AI) is reshaping the landscape of information security, presenting both unprecedented opportunities and significant new threats. By Ryan Boyes, governance, risk and compliance officer at Galix While AI-driven solutions can enhance threat...
Qlik launches Open Lakehouse
Qlik has announced the launch of Qlik Open Lakehouse, a fully managed Apache Iceberg solution built into Qlik Talend Cloud. Designed for enterprises under pressure to scale faster and spend less, Qlik Open Lakehouse delivers real-time ingestion, automated...
SAS AI offers governance resources
As AI accelerates the pace and proliferation of innovation, the need for AI governance has never been more urgent. Lack of visibility into AI governance puts trust, compliance and successful AI deployments at risk. To help organisations confidently navigate their AI...
Test Analyst at Financial Intelligence Centre – Gauteng Pretoria
Design and execute test cases to ensure the quality and functionality of the Financial Intelligence Centre software products. KEY PERFORMANCE AREAS • Gather, analyse and perform detailed test review of system documentation: Business requirements specification and...
Senior .NET Developer – Western Cape Cape Town Region
Our Client, is hiring Senior .NET Developers to join their team that focuses on innovative and technology-forward solutions. These are contract roles and successful candidates will deliver services to one of South Africa's established organisations that is a leader in...
Systems Administrator at Financial Intelligence Centre
To support and maintain new and existing server infrastructure and software services. KEY PERFORMANCE AREAS Support and Maintenance • Support all server infrastructure and applications for the different server environments. • Support cloud platforms including but not...
SQL Database Engineer / BI Engineer/ Developer
Key Duties and Responsibilities:Design and implement robust Data Warehouse solutions.Deploy and maintain efficient and scalable data warehouse systems.Optimise data models for performance and maintainability.Work collaboratively in a high-performing agile development...
Systems Administrator at Financial Intelligence Centre – Gauteng Pretoria
To support and maintain new and existing server infrastructure and software services. KEY PERFORMANCE AREAS Support and Maintenance • Support all server infrastructure and applications for the different server environments. • Support cloud platforms including but not...
SQL Database Engineer / BI Engineer/ Developer – Gauteng Pretoria
Key Duties and Responsibilities:Design and implement robust Data Warehouse solutions.Deploy and maintain efficient and scalable data warehouse systems.Optimise data models for performance and maintainability.Work collaboratively in a high-performing agile development...
Security Engineer at Adapt IT
Introduction The Mid-Level Security Engineer is responsible for designing, implementing, and maintaining security solutions to protect the organisation's information systems and data. This role involves identifying security vulnerabilities, responding to threats, and...
Applications Architect at Financial Intelligence Centre
JOB PURPOSE: To design and maintain the enterprise-wide application architecture as guided by the EA standards, procedures and policies.KEY PERFORMANCE AREAS:Application Architecture domain establishment • Interpret and apply approved enterprise architecture...
Business Analyst
My client based in Johannesburg is currently looking for a Business Analyst / Process Engineer to join them on a fixed term contract IT / Finance Responsibilities Support the CFO, Business Development and Systems team in review of current Sales OrderManagement...
Security Engineer at Adapt IT – Gauteng Midrand
Introduction The Mid-Level Security Engineer is responsible for designing, implementing, and maintaining security solutions to protect the organisation's information systems and data. This role involves identifying security vulnerabilities, responding to threats, and...
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