These are the top priorities for customer service, support leaders
Reimagining self-service, piloting employee-facing GenAI, and exploring new offerings in the customer journey analytics (CJA) market will be top priorities for customer service and support leaders in 2024, according to Gartner. A Gartner survey of 246 customer service...
Meta drives move to label AI-generated content
Meta is working with industry partners on common technical standards for identifying AI content, including video and audio. Nick Clegg, president: global affairs at Meta, says in the coming months, images that users post to Facebook, Instagram and Threads will be...
More investment needed in African tech start-ups
Tech start-ups will be key drivers of Africa's digital transformation, but there is an urgent need for more investment. Start-up funding in Africa was more than $1,2-billion in 2020. This is a six-fold increase in five years, but still less than 1% of the value that...
Great supply chain disruption will continue in 2022
The highly synchronised global supply chain system developed over the past 30 years is under strain like never before and resolving the disruption will be less a "sprint" and more of a "marathon" that runs well into 2022, according to a new report by IHS Markit. The...
Intelligent edge to drive supply chain decisions
Driven by evolving data communications networks, including 5G, Gartner predicts that 25% of supply chain decisions will be made across intelligent edge ecosystems through 2025. "Historically, digital supply chain investments prioritised large-scale, centralised...
Semiconductor revenue passed $500bn for the first time
Worldwide semiconductor revenue increased 25,1% in 2021 to total $583,5-billion, crossing the $500-billion threshold for the first time, according to preliminary results by Gartner. "As the global economy bounced back in 2021, shortages appeared throughout the...
South Africans demonstrate climate change perception gap
More than half (58,9%) of South Africans are optimistic that the country will avert a climate crisis in their lifetime. This reveals a potentially damaging gap between perceptions of climate change and people's understanding of its catastrophic effects. Epson's global...
Hybrid work enables new gig economy
Workers are leaving jobs like never before, and it's causing a shortage of talent that has companies around the globe reeling. According to a survey by Citrix, 40% of 1 000 knowledge workers in the US have left at least one job in the past year or are considering...
State capture report exposes poor regulation of directors
Acting Chief Justice Zondo's State Capture Commission report highlights the need for formal regulation of the director profession. This is the word from Advocate Fay Mukaddam, chartered director (SA) and governance specialist at the Institute of Directors South Africa...
New tactics put industrial organisations under attack
Kaspersky researchers have uncovered a new, rapidly evolving, series of spyware campaigns, attacking more than 2 000 industrial enterprises across the globe. Unlike many mainstream spyware campaigns, these attacks stand out due to the limited number of targets in each...
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Sophos adds iOS 8, Windows Phone 8.1 support
Sophos has announced the availability of Sophos Mobile Control 5 (SMC 5), to further simplify mobile device management by setting security and data policy by user, across all three major mobile platforms in one solution. New management options enable an administrator...
Fighting the insider threat
In the past, security efforts were largely focused on preventing cyber criminals from gaining access to the company network, says Anton Vukic, channel director, Phoenix Distribution. Today, although this threat continues to be a real danger, there has been a growing...
Acer launches new Chromebook
After launching the Acer Chromebook 15 line, the industry’s first Chromebook with a 15,6-inch display, Acer has expanded this line with a new model, the Acer CB3-531. The new Acer Chromebook 15 features 11.5 hours of battery life, the longest in the industry’s 15-inch Chromebook segment.
UPSes need dynamic battery life predictions
Beep! Beep! Beep! Anyone who has owned a UPS in the past decade knows, and probably dreads that noise; the sound of your UPS informing you that it needs a battery replacement – and if your luck is anything like mine, it probably happens at the most inconvenient times,...
VMware introduces new open source projects
VMware has announced two new open source projects built to enable enterprise adoption of cloud-native applications – Project Lightwave, an identity and access management project that will extend enterprise-scale and security to cloud-native applications; and Project...
Riverbed launches SteelCentral Portal
Riverbed Technology has announced the launch of Riverbed SteelCentral Portal, a breakthrough software solution for managing application performance in today’s hybrid IT environments. For the first time, companies are able to blend performance information from network,...
SA wine farm partners with Microsoft
With a recorded history dating back to 1692, Spier is one of the oldest wine farms in South Africa. The winery is also one of the most awarded in the country. The accounting environment of Spier was implemented more than a decade ago and was no longer fulfilling the...
Acer unveils Aspire notebook line-up
Acer has announced its new notebook computer line-up for the 2015 back-to-school season, including the new Aspire V 15 with metallic aesthetic cues, the Aspire E Series with solid performance packed into a sophisticated design, and the Aspire ES series with all the...
Business continuity key for business
When a company finds itself on a burning platform, it’s in a desperate situation with no good choices. The burning platform metaphor derives from a real disaster in 1988, when an oil rig in the North Sea caught alight. The worst oil rig disaster to date, it resulted...
Solutions must advance as fraud escalates
Fraud is a significant problem for local and international organisations and is growing exponentially. In the digital world, faceless contact self-service centres and virtual platforms represent a ripe feeding ground for identity thieves. To address this issue,...
Java Team Lead – Remote Remote
Our client is awesome. And they are on the hunt for a strong Java Team Lead.Based in Melrose Arch, you will be part of a team of top notch professionals who are team orientated and collaborative in their approach. Flexibility is offered, but team culture and...
Mobile Engineer ( IOS) – Western Cape Cape Town CBD
This position reports to the Mobile Engineering Team Lead. Help design, develop and refine new featuresLocate and resolve bugs and crashesBrainstorm new ideas and conceptsWork with teammates on design, code reviews, and estimationWe expect you to:Be...
SQL Developer – Remote Remote
Senior SQL DeveloperStability and longevityR800 000 - R900 000Join an established team of SQL Developers collaborating using your 6+ years of proven knowledge and experience in coding on payroll/financial software to enhance and develop the SQL software to each...
Medical Sales and Application Specialist
Leading medical supplier is looking for a Sales and Application Specialist to join their team. A Radiography / Sonography qualification is required.Grade 12 certificate as a minimum requirementRadiography / Sonography qualification and working experience is...
IT Support Technician
Qualification and Experience requirements: Appropriate qualification in ICT NQF6 plus 3 years of experience OrGrade 12 plus A+, N+ and MCSA or equivalent with at least 5+ years of experienceDriver's license and must be willing to travelRequired skills and knowledge...
Senior Business Analyst
We are seeking a Senior Business Analyst to join our team! If you're a mastermind at analysing data, identifying trends, and creating solutions, then we need you! The role is onsite, based in Kelvin, Sandton. What you'll do:Consult to various clients, and their...
Scrum Master
GoldenRule is in search of a Scrum Master to join a leading Investment Giant.The purpose of the Scrum Master is to coordinate the delivery of value through the operational level of the Agile Release Train. They will spend much of their time helping other team members...
Project Manager (6 months contract) at Rand Mutual Assurance
As the Implementation and Enablement Specialist you will oversee the planning and tracking of specific Life & Partnerships initiatives within RML with specific deliverables as identified by Senior Management, from time to time. The incumbent will support the...
Medical Sales and Application Specialist – Gauteng Midrand
Leading medical supplier is looking for a Sales and Application Specialist to join their team. A Radiography / Sonography qualification is required.Grade 12 certificate as a minimum requirementRadiography / Sonography qualification and working experience is...
IT Support Technician – Gauteng Pretoria Region
Qualification and Experience requirements: Appropriate qualification in ICT NQF6 plus 3 years of experience OrGrade 12 plus A+, N+ and MCSA or equivalent with at least 5+ years of experienceDriver's license and must be willing to travelRequired skills and knowledge...
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