Customer service organisations to double tech spend by 2028
By 2028, over 50% of customer service organisations will double their technology spend, without an equivalent reduction in talent, according to Gartner. Despite mounting pressure to use AI to cut labor costs, organizations cannot rely on automation alone to replace...
IBM in strategic collaboration with Arm
IBM has announced a strategic collaboration with Arm to develop new dual‑architecture hardware that helps enterprises run future AI and data intensive workloads with greater flexibility, reliability, and security. IBM's leadership in system design, from silicon to...
Convergence will decide customer ownership, warns Deloitte
Technology-driven convergence across banking, telecoms, retail, and insurance is reshaping who really “owns” the customer relationship in the African insurance and savings markets. A new article by Deloitte highlights that traditional insurers and savings product...
Concern over poor results in gateway subjects
As South Africans celebrate a record-high matric pass rate, concerns over poor returns in gateway subjects like Mathematics remain. Siviwe Gwarube, minister of basic education, explains that just 34% of candidates wrote Mathematics, while most wrote Mathematical...
Matric pass rate at record high
The Department of Education has announced an 88% matric pass rate for the class of 2025, with more than 656 000 learners achieving the National Senior Certificate. More than 900 000 candidates wrote at about 6 000 centres, says Siviwe Gwarube, minister of basic...
Minister debunks ‘myth’ of 30% pass mark
Minister of basic education Siviwe Gwarube has debunked the popular myth that 30% is the matric pass mark. “We must put this stubborn myth to rest,” she says, adding that the National Senior Certificate (NSC) is earned by meeting minimum requirements across a full...
Cyber-enabled fraud one of the most pervasive global threats
Artificial intelligence, geopolitical fragmentation and a surge in cyber-enabled fraud are redefining the global cyber risk landscape at unprecedented speed, according to the World Economic Forum’s Global Cybersecurity Outlook 2026. The report, developed in...
2025 holiday PC shipments exceed expectations
Global PC shipments grew 9,6% year-over-year in the fourth quarter of 2025, reaching 76,4-million units, according to preliminary results from the International Data Corporation (IDC) Worldwide Quarterly Personal Computing Device Tracker. The results cap off a...
Technology, talent, trust to redefine the workplace
2026 will see businesses doubling down their focus on their people. As not only their biggest asset, but also one of their greatest investments - companies are ensuring that their teams are being offered the wellbeing, training, development and new technology-driven...
Apple, Google AI partnership a win-win for both
Apple and Google have announced that the next generation of Apple Foundation Models will be based on Google's Gemini models and cloud technology. Anisha Bhatia, senior technology analyst at GlobalData, says the partnership is a win-win for both companies. “The move...
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Moloi is new SAPICS president
Supply chain industry body SAPICS has announced Thato Moloi as its new president. Moloi, who has served on the SAPICS board of directors for almost three years, takes over from outgoing president MJ Schoemaker. Moloi comments: “Today’s turbulent supply chain landscape...
Customers demand seamless omnichannel journeys
Customer engagement across multiple touchpoints is emerging as one of the most important ways that retailers can differentiate themselves from their competition. Those that offer a seamless omnichannel experience will be able to grow wallet-share, build customer...
The trends shaping AI and automation in 2025
2025 will be the year of AI maturity in the enterprise. The evolution of AI has reached a point where increasingly, AI-powered agents will have the capabilities that make them indispensable to knowledge workers. Agentic AI leads this charge by spearheading the use of...
The right tools equip teams for success
Giving people the right tools and creating effective work environments is more than a matter of convenience, it's a strategic investment. When teams are supported with appropriate technology and conducive workspaces, they are happier and less frustrated, which helps...
How Microsoft Intune aids IT security
With artificial intelligence (AI) changing the way industries work, IT teams are under increasing pressure to find a balance between embracing new technologies and keeping systems safe. While AI promises to enhance efficiency and decision-making, its rise also...
The power of recognition and rewards in BPO
We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. By Noori Allie, customer service executive at Achievement Awards Group and Reshni Singh, CEO of BPESA It’s a global...
Are you prepared for the transportation revolution?
Mobility is no longer about getting from point A to point B. The future of mobility is a dynamic landscape, encompassing electric and autonomous vehicles, flexible ownership models, and data-driven insights that are reshaping transportation. These advancements present...
Self-learning CX solutions the smart way to stay ahead of the game
South African customers are no longer happy with just a friendly greeting and a broad smile from across the counter. By Angelique Miller, business solutions catalyst at PerfectWorx Consumer expectations continue to grow across all industries. To illustrate, global...
AI is transforming software engineering in SA
Artificial intelligence (AI) is fundamentally reshaping the landscape of software engineering, particularly in South Africa, where the demand for innovative solutions is rapidly increasing. As AI technologies evolve, they are automating repetitive tasks, enhancing...
Lessons from 2024 cybersecurity breaches
In 2024, nearly six out of every 10 businesses experienced a cyberattack. The same research revealed that 70% of these attacks led to data encryption, with ransom demands increasing fivefold. Most concerningly, 32% of cyberattacks worldwide were attributed to...
Software Engineer / Dev Ops – Cape Town – Western Cape Cape Town
A well-established analytics and technology solutions provider delivering data-driven software products across multiple industries, is currently seeking a Software Engineer / Dev Ops to join their growing development team based in Cape Town.Job Title: Software...
Business Analyst – Johannesburg – Gauteng Johannesburg
ENVIRONMENT:A dynamic provider of cutting-edge Financial Security Services is seeking a Business Analyst to join their team. This role operates within a regulated financial markets infrastructure environment, serving as a critical link between business stakeholders...
Senior Software Engineer at The Foschini Group
JOB DESCRIPTION Customer, Platforms and Insights TFG's mission is to be the leading fashion lifestyle retailer in Africa whilst growing its international footprint by providing innovative products, creative customer experiences and by leveraging its portfolio of...
Applications Engineer
We're seeking a Senior Applications Engineer who thrives at the intersection of technology and customer success. In this pivotal role, you'll leverage your expertise to design, implement, and optimize cutting-edge solutions that empower our clients in Cape Town to...
Senior Software Engineer at The Foschini Group – Western Cape Cape Town
JOB DESCRIPTION Customer, Platforms and Insights TFG's mission is to be the leading fashion lifestyle retailer in Africa whilst growing its international footprint by providing innovative products, creative customer experiences and by leveraging its portfolio of...
Applications Engineer – Western Cape Cape Town Region
We're seeking a Senior Applications Engineer who thrives at the intersection of technology and customer success. In this pivotal role, you'll leverage your expertise to design, implement, and optimize cutting-edge solutions that empower our clients in Cape Town to...
Full Stack Developer (Blazor – .NET – C#)
We are seeking an experienced Full Stack Developer with expert-level front-end experience using Blazor to contribute to the design, development, and enhancement of modern, scalable applications. The role focuses on building rich user interfaces using Microsoft...
CRM Developer at GEMS
IntroductionInternal Advert - CRM DeveloperThe position of CRM Developer is vacant. The CRM Developer role will report directly to the Senior Manager: Application Development and forms part of the ICT Division. The position is a permanent position and will be based at...
Full Stack Developer (Blazor – .NET – C#) – Western Cape Cape Town Region
We are seeking an experienced Full Stack Developer with expert-level front-end experience using Blazor to contribute to the design, development, and enhancement of modern, scalable applications. The role focuses on building rich user interfaces using Microsoft...
CRM Developer at GEMS – Gauteng Pretoria
IntroductionInternal Advert - CRM DeveloperThe position of CRM Developer is vacant. The CRM Developer role will report directly to the Senior Manager: Application Development and forms part of the ICT Division. The position is a permanent position and will be based at...
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